Mark Bartolucci Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

I have the pleasure of serving various Chick-fil-A audiences through facilitation of trainings, onboarding classes, and events.Responsibilities include:• Facilitate as needed for corporate Staff, Operators, and Team Members on varied subject matters within Learning & Development.• Maintain a high level of Chick-fil-A Restaurant acumen and ongoing field connection.• Partner with Program Leads, Learning Partners, Learning Designers and Content Producers as needed to ensure Learner Centric solutions ensure the most effective experiences for various audiences.• Remain current and well informed on Blended Learning Facilitation skills and adult learning styles to deliver an effective, and personalized experience.• Assist the Facilitator Resourcing Lead with coaching and development for team and others in Learning & Development, if applicable.• Remain current and well informed on Blended Learning Facilitation skills and adult learning styles to deliver an effective, and personalized experience.

Atlanta, Georgia

As a Quality Assurance Analyst, I partner with Chick-fil-A HELP to improve the quality of interactions and the consistency of service for restaurant Operators and their teams. I do this through reviewing phone calls and tickets to provide quality reviews and one-on-one coaching for analysts. I also provide trend analysis reports and partner with the Quality, Knowledge, and Training teams for continuous improvement toward an effortless desk.

Greater Atlanta Area

During my time at Boehringer Ingelheim, I started as a Customer Care Representative (CCR) and after proving myself in the role, was added to the website support team, escalation queue, and Quality Assurance team. I added value through providing solutions to systemic and policy gaps including a new tool for call center calibration and a change to a company wide product destruction policy which was successfully implemented resulting in better customer service and a reduced workload for the sales department. My responsibilities in this role included:Managing phone, chat, and email interactions with a focus on reducing customer effort.Providing support for other representatives by taking escalated calls.Screening calls and providing quality evaluations.Facilitating call calibration sessions.Website support for end users. Ticket processing including returns and product applications from veterinarians.Presenting a History of our customer care department for new hire classes. Processing requests and problem solving using Oracle and Sales Force based software.

Greater Atlanta Area

Beyond Pressure Washing, LLC. is a company based on a two-fold goal:1.) To deliver consistent results that go the extra mile.2.) To go beyond pressure washing and use the business to make a meaningful impact on lives.I started Beyond Pressure Washing, LLC. as an opportunity to supplement my income, grow professionally, and gain experience running a business in the service industry. At Beyond Pressure Washing, making a positive difference was just as important as making a profit. Five percent of revenue was used to provide fresh water to people in need. Find out more about the ministry we partnered with at www.ImpactWater.org.

2480 Jett Ferry Road Dunwoody, Ga 30338

As Director of Sales and Marketing, I made meaningful partnerships and connections within the community built on great food, customer service, and a genuine care for people. In this role, I represented the brand and the Owner/Operator in public relations and developing business partnerships. My goal was to increase sales and create a positive impact on our community. Key accomplishments include: • Partnering with the operator and team to donate 10,000 sandwiches to shelters and ministries to feed the homeless in the city of Atlanta during Christmas of 2014.• Playing a key role in fostering 20% sales growth from 2014 to 2015.• Creating a catering team.Responsibilities included:• Protecting the brand while managing social media and events.• Managing the catering team.• Winning and keeping new catering accounts.• Setting sales goals and creating suggestive sales campaigns.• Protecting and developing our Chick-fil-A brand in the community.• Occasional customer service and new process rollout training.• Occasionally advertising for open positions, interviewing, and hiring.

Cumming, Georgia

Provide superior customer service while maintaining sales goals and managing back office duties such as fleet, debt, and contract management.

Port St. Lucie, Fl & Cumming, Ga

Serve guests with a positive, professional attitude focusing on building a personal connection with customers.Remain calm and work efficiently during lunch and dinner rush hours to maximize company sales.Maintain a quick pace to accommodate high turnover of tables.Help to resolve customer concerns and complaints.

Fort Pierce, Florida Area

As an intern, I functioned as liaison between my team and the company owners. The internship was from January through April 2013 with H2grOw, LLC, an innovative garden supply company that plans to change the way Americans garden. The internship focused on how to market H2grOw’s products both online and through non-internet based marketing. My experience includes:Develop questionnaire and discussion guide for focus groups.Select, organize, and moderate focus groups.Craft pointed questions to dig into and understand the customer experience.Analyze information gathered from focus groups.Create reports on ways to increase product sales and better satisfy customer desires.Act as liaison between market research team and company owners.

Fort Pierce, Florida Area

Interact with students, faculty and other staff members to accomplish office goals.Serve and participate in budget committee meetings.Serve as chairman of the Student Life Committee.Process forms and maintain database using Microsoft Excel.Complete office objectives within fixed schedules.Create presentations and workshops for student and faculty audiences.Interact with students and address student concerns.Attend, plan, and participate in conferences, workshops, and college events.