Managed the Velaro platform product solution set, roadmap and product development lifecycle; produced marketing and product content collateral for launch, partner and customer adoption, and capture customer feedback for continuous improvement. Led product operations teams: QA, Support, Training, and Sales Engineering.Extended the Velaro SaaS offering: launched four products on the engagement platform in addition to Live Chat: Chatbot with Cognitive Services, Knowledge Base, Business Messaging, and Click-to-call services. Built out the platform integration layer to grow the Velaro partner ecosystem.

Led vendor and internal teams to design, implement, and manage technology solutions for learning innovation products. Established an agile team and practice. Implemented a technology innovation advisory board.

Technology leader for the international online business supporting UK partnerships, responsible for program management and technology product delivery. Led a team of managers, analysts, and developers to deliver learning products and enterprise solutions.

Led business analysis and requirements definition to support the software development group for the online business. Facilitated delivery of a suite of custom learning technology products. Implemented a business analysis practice.

Directed, promoted, and managed the lifecycle of online properties from strategic planning to tactical activities. Drove a solution set across development/engineering and marketing communications teams. Directed content publishing activities. Managed a team of analysts, developers, designers and editors.