Mark Breslin Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

Greater New York City Area

Responsible for the full client engagement experience for ION's US Rates businessSales• Product demonstrations• Commercial proposal preparation and delivery• Management reportingDelivery• Business analysis• Project management• Implementation analysis, planning and delivery• Team management and reportingCustomer Happiness• Account management• Client support• Technical AnalysisProduct • Market research • Product feedback• Product backlog and roadmap• Hosting and managed services

Greater New York City Area

Management of the client services engagement team for ION’s US Rates customers.The team is responsible for all aspects of the client experience. Covers first and second line support, Business Analysis, and Account Management.Responsible for 22 customers in North America.Provide oversight on and direction into strategic initiatives for ION and customer growth in the US rates trading space.My role encompasses many different responsibilities, some of which are outlined below• Team Management • Resource Planning• Escalation and Mentorship• Senior Management Reporting• Client Retention and Incremental Sales• Pre-Sales preparation• Request for Proposal inputAs the leader of the team, I am the primary point of escalation for increased priority issues. I am also the primary go-to resource within the company when internal teams require client information or market trends.Highlights• Installation of Global 23/5 Trading solution, providing continuous trading through multiple regions, across multiple asset classes.

Greater New York City Area

Product Manager for the US Rates solution, overseeing 100+ software components integrated into an inter-connected software solution for Fixed Income trading on US rates markets.Customers are Tier 1, 2 investment banks and Hedge FundsMy role covered product evolution, solution integration and roadmap planning.My specialist focus was electronic trading, with high level of experience in automated, algorithmic trading strategies. • Collection of customer requirements• Analysis and problem breakdown• Data and Trend Analysis• Business requirement definition• Produce detailed specifications, Business requirement documents, and supporting materials.• Software solution definition and oversight• Oversight of prototyping and User Acceptance• Oversight of Quality Assurance cycles, for End-User feedback• Management and planning Software Delivery cycles with Engineering teams • Planning and management of software implementation, to meet the needs of the customer the first time.• Continual collection of end-user feedback on the software solution to build quality back in.• Team Management and mentorship, training the next new me, to be stronger, smarter, and leaner.• Software solution demonstrations.• Roadmap planning and presentation to internal strategic board, and external clients.Highlights• Design and implementation of Flow internalization workflow for 3 Tier 1 Investment Banks• Evolution of order routing within ION infrastructure, across fragment US Treasury benchmark market.• Design and implementation of fast trade notification solution, allowing for faster trade confirms, and associated auto-hedging strategies in US Treasury markets.

Greater New York City Area

• Production of Implementation Plans and team scheduling• Maintenance of team skills assessment and training programs.• Focus on internal process improvement, standardization and normalization• Adoption of automation where applicable to improve quality of software deliveryHighlights • Oversight and management of 6 Tier 1 Investment Banks and 2 Proprietary Trading firm installations• Expansion and phased implementation at existing installations.

Greater New York City Area

As a software specialist, on the deployed software solutions, my role included the installation, configuration, testing, training, and user assistance required for a successfully deployed software solution.• Implementation planning• Pre-installation in internal test environment of the planned rollout• Co-ordination with internal teams, for the recommended configurations and versions to meet the particular customers’ requirementsHighlights• Implementations and Project Management of 2 multi-site prop trading firm installations based from Chicago.• Implementations at 6 Tier 1 Investment Banks Global Multi-Asset Market Making installations.

Greater New York City Area

• Oversight of 3 Tier 1 Investment Bank's interaction with ION• Client reporting• Trader Liaison, meeting with End-Users for feedback on their usage of ION• Feedback of feature requests into the ION Development lifecycle• Documentation of High level functional specifications for End-user enhancements

Greater New York City Area

• First and second line support of ION software.• Internal and external trainer for ION software solutions.• 6 month rotation to US Rates Trading Floor for front-line support.• Technical analysis of software issues, reporting to remote development teams.• End-user testing, and QA validation of proposed fixes and testing of new versions• End user documentation

London, United Kingdom

• First and second line support of ION software.• Internal and external trainer for ION software solutions.• Technical analysis of software issues, reporting to remote development teams.• End-user testing, and QA Validation of proposed fixes and testing of new versions• End user documentation