Mark Beatty Email & Phone Number

New York, Ny, Us

Revitalizing and protecting a vital philanthropic institution by driving the organization’s IT strategy, IT planning, governance, and investments. Ensures IT strategic and tactical options are presented to and adopted by the Executive Committee and Board. Collaborates with staff and members to develop and deploy new services. Monitors threats, manages, and constantly expands security capabilities on premises and online. Pursues and wins grants to fund initiatives. Provides rapid technical support for staff and schools. ● Significantly expanded digital services, contributing to member acquisition and retention, when similar organizations are shrinking ● Implemented robust streaming capabilities for services, events, and classes. Created a foundation for new capabilities, made possible by cost-effective upgrades of the IT footprint, including migration to SaaS services and the implementation of a modern CRM system. ● Implemented state-of-the-art perimeter monitoring and cybersecurity systems ● Instrumental in winning a second FEMA security grant, after demonstrating the effective use of an earlier award

Atlanta, Ga, Us

Promoted to direct IT strategy and governance to align technology plans, employees, and investments with business goals for global growth, acquisitions, and IPO readiness. Led governance, process, and analytics teams spanning three continents. Reported IT and security-related performance to Board of Trustees, supported CIO in Board interactions. Performed central role in building a robust, customer-focused IT organization that supported unprecedented growth and risk management during COVID, and a successful IPO. ● Transformed IT, supporting 100% employee, production, and revenue growth while keeping IT staff flat ● Helped acquire and retain five Fortune 100 clients, accounting for ~20% of revenue, as IT liaison for business development efforts ● Led Agile Center of Excellence of 100+ worldwide initiatives for partners, migrations, M&As and performance improvement ● Revamped data and analytics team, launching new capabilities, reducing delivery times 50%, and supporting 80% surge in demand ● Established post-IPO IT SOX program and controls, successfully passing initial audits

Atlanta, Ga, Us

Recruited to build and manage technology processes, portfolios, and controls to establish a robust and scalable IT organization capable of supporting a fast-growing, IPO-bound business. Implemented, change incident, help desk, and problem management. Launched PMO; accelerated, standardized, and improved IT performance while engaged stakeholders globally. ● Expanded business in EMEA implementing an EU-based, GDPR-compliant data center, generating ~$200M in company revenue ● Established IT service and process management, improving application availability by 20% and internal performance by 30% ● Consolidated tools, saving $400k annually, investing the savings in IT compensation to attract and retain talent ● Created IT/Business Councils to amplify regional stakeholder voices, strengthening relationships globally

New York, New York, Us

Promoted to establish and grow a cross-disciplinary IT service management organization that drove alignment of critical applications, systems, processes, and people to business needs. Oversaw portfolio of 85 applications and 109 underlying technologies. Liaison between IT and the Business community regarding IT performance. Established availability, configuration, service level, data analytics, and technology management disciplines. Built governance and service management systems. ● Drove enterprise IT services and capabilities transformation initiatives, delivering 20% reduction in business application downtime ● Improved storage delivery, software deployment, and help desk efficiency by up to 90%, and 30% in vendor performance ● Created enterprise system for rapid incident communication/resolution for 1,000+ executives and managers ● Selected to lead a special investigation on risks to core business and presented findings to Executive Committee and Chairman

New York, New York, Us

Recruited to build and manage technology processes, portfolios, and controls to establish robust and scalable IT organization capable of supporting a fast-growing business. Launched PMO to accelerate IT project management and created availability, change, incident, and problem management processes to improve application performance. ● Created governance framework and process for operations group of IT, later adopted company-wide ● Implemented comprehensive ITSM, CMDB and Asset Management, improving change quality by 25% and reducing IT costs by 5% ● Created the IT Business & Tech Innovation Program; first person selected twice to the company innovation program

New York, New York, Us

Defined and implemented global strategies designed to measure and improve the performance of Citibank’s technology division. ● Managed worldwide restructuring of IT’s global operations support structure serving 130,000 customers in 40 countries. ● Led global team sourced from a dozen countries to drive global improvements and consistency ● Delivered 20% reduction in defects while increasing customer satisfaction.

New York, New York, Us

Liaised between division executive and multiple MIS groups on 5 continents. Forged consensus among senior managers across the bank’s 7 infrastructure divisions to create and institute standardized processes and performance criteria.Earlier roles with Citi: Manager/Director of MIS, Systems Administrator, and HR Technologies

Master Of Business Administration (Mba), Information Technology, Management, And International Business

Bachelor Of Arts (B.A.), Psychology And Ancient History

Chief Information Officer Program, Cio, Business, And It Leadership