Mark Bednarcik Email & Phone Number

Raleigh-Durham, North Carolina Area

Higher Education classroom technology liaison within our NC, SC, and TN regions.

Raleigh-Durham, North Carolina Area

• The Special Event Company is a WBE Certified, award-winning strategic meeting and event planning company with extensive international experience.
• Explore mutually beneficial business relationships through long-term customer development and cultivation in the Event and Conference management space.
• Prospect, qualify, and consult on turn-key event planning solutions to existing and new clients, based on needs analysis and strategic objectives.
• Maintain accountable actions of the full sales life-cycle through data-entry and report production in Salesforce.com to build and manage a pipeline.
• Openly collaborate and practice an agile management style with executive leadership on evolving sales and marketing strategies in the Live Communications industry.
• Liaise with multiple vendors and partners on event projects from an operational and onsite support standpoint.

Raleigh-Durham, North Carolina Area

• Qualified leads through outbound calling to set GoToMeeting product demos between clients and senior sales colleagues.
• Demonstrated the value of the ShareFile SaaS solution to Accounting vertical customer base through efficient conversations and diligent follow-up.
• Utilized comprehensive and continuing sales training methodologies to have SME customer conversations via qualifying questions and real-life factual story-telling, thus uncovering client pain points in their current.
• Collaborated with and mentored colleagues throughout the group to aid in the overall team quota being exceeded.

Raleigh-Durham, North Carolina Area

• Responsible for influencing multiple sales channels on the adoption and selling of our software training portfolio.
• Charged with driving the acceptance and delivery of our educational services portfolio through consultative client engagement and sales enablement, with the business goal of increasing POS/revenue recognition and.
• Managed full life-cycle of sales process: lead qualifying, project scoping & budgeting, SOW writing, contract negotiations & signature, program delivery management, and post training Voice of Customer feedback.
• Provided weekly forecasting and pipeline reporting to Director level management.
• Partnered with Marketing and Sales Management to review and improve training portfolio and LMS based on client, sales team, and trainer feedback.

Cary, NC

• Responsible for direct and indirect consultative selling, as well as delivery management of Clinical Education projects and programs to our existing and new account base.
• Position included sourcing leads, developing and acting upon call campaigns, and internal and external stakeholder budget reporting via regular engagement.Portfolio included:
• Onsite onboarding training
• Onsite and offsite customized workshops
• Technologist and physician-specific fellowships
• Annual Innovations Symposium

Cary, NC

• Responsible for positioning service contracts to close on related imaging equipment such as MRI, MI-PET & SPECT, CT, Angiography, Ultrasound, Women's Health, and X-Ray, as well as ancillary OEM products, and Clinical.
• Managed Customers, Project Managers, and Operations workflow interests in Siemens Professional Services imaging equipment relocation division; including contract writing & negotiations, as well as signature obtainment.
• Sense of urgency in rapidly qualifying and responding to leads received through various channels.
• Ability to uncover customer needs and pain points through Solution selling.
• Collaborate efficiently with internal stakeholders (field sales, product managers, marketing, finance, and legal), and present solutions/negotiate contracts to the end-user decision makers.
• Manage pipelines specific to renewal, win-back, and POS business.

Raleigh-Durham, North Carolina Area

• Helped to form a newly created Customer Advocate team charged with reducing churn by mitigating customer complaints via problem-solving, negotiating, and root cause analysis.
• Created, tested, and enacted internal SOP processes for handling client escalations across company-wide departments.
• Reported weekly Churn metrics and Voice of Customer data to Operations Management.
• Liaised with cross-functional departments on all levels to promptly handle escalations, accomplish customer satisfaction, and provide post-mortem summaries to executive leadership.
• Realized $405K combined Monthly Recurring Charges and Revenue (MRC/MRR) for personally managed accounts in 10-month period.
• Saved key $12K at risk account and negotiated first agreement to pioneer transition onto new hosted VoIP Platform.

Raleigh-Durham, North Carolina Area

• Supported inside, channel, enterprise, and external partner sales teams by compiling negotiated data circuit pricing through cultivated wholesale provider relationships.
• Interfaced with internal developers and programmers to innovate and grow APIs for automating select pricing tools.
• Provided customer pricing solutions and dedicated sales support to largest strategic partner, yielding top months of $60K in MRC.
• Reduced pricing process time for sales team by partnering with IT to develop 20 APIs.
• Utilized Salesforce.com to manage opportunities, communicate pricing to sales team, and report sales pipeline to management.

Developed financial acumen, relationship building, and analytical skills serving as a key member of the Leasing Operations team and as subject matter expert for branch personnel on loan processing and compliance.

• Early career experience provided multifaceted opportunity to hone proactive, flexible and adaptable customer service strength. Key lessons learned:
• How to acquire and leverage priceless exposure to high level executives and training on the latest technological advancements. (IBM)
• How to provide gracious customer service and wit ‘on the fly’ to the delight of guests. (Sheraton)
• How to deliver projects distinctive in the style, character, and image most reflective of the specific needs and brand of each client. (Ambius)
• Certified Flight Attendant. Providing passenger safety and the utmost in customer service. (Midway Airlines)
• Event Videography. How to get it right the first time―there are no “re-takes” of those once in a lifetime moments. (Don Page Video Productions)

Bachelor Of Arts, Broadcast Communications, 3.42 Gpa

Activities and Societies: Lambda Chi Alpha Graduated with Cum Laude honors.

High School, Diploma, 3.47

Activities and Societies: Wrestling, Concert Band, Bowling, Television Production, Softball Team Student Manager