Mark Beech's Location
Frome, England, United Kingdom, United Kingdom
Mark Beech's Contact Details
Mark Beech work email
- Valid
- Valid
Mark Beech personal email
n/a
About Mark Beech
Specialties: Contact Centres, Retail Banking, Telesales, Sales Management, Consumer Finance, Collections, Customer Service, BPO's, Retail Sales,
Mark Beech's Current Company Details
Ex-Apple - Ex-HSBC
Mark Beech Work Experience Details
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Market Director - Hong Kong, Macao & TaiwanApple Nov 2022 - Nov 2024Hong Kong SarLeading and supporting in-store operations, people development and commercial performance across 10 Apple stores across Hong Kong, Macao and Taiwan. -
Market Leader - Apple Ifc MallApple Mar 2014 - Oct 2022Hong Kong
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Head Of Contact Centres - Hong KongHsbc Jun 2010 - Mar 2014Hong KongOverall responsibility for performance of contact centres that support Hong Kong Retail Banking & Wealth Management business. This consists of three sites : Kowloon in Hong Kong and Foshan & Guangzhou in Mainland China with over 1700+ FTE.The Contact Centres generate over 20% of Hong Kong HSBC Retail Banking income and handles on average 3 million calls per month. -
Senior Manager Multi-Channel Strategy Personal Financial Services Asia Pacific - Hong KongHsbc 2008 - Jul 2010Hong Kong• Driving channel strategy to increase simple transactions/sales through direct channelsand increase high value leads/appointments to branches.• Overall responsibility for leading the strategic direction and revenue growth of the Contact Centre business across 18 Asia Pacific Countries (exc. Hong Kong). 2009 is a 13% increase year on year vs. 2008.• Driving and developing inbound contact centres into a profitable growth channel by driving improved service quality, consistent customer experience and increased sales capabilities.
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Vice President Of North America Operations - MalaysiaHsbc 2005 - 2008Kuala Lumpur, Malaysia• Team of 500+ FTE – 88% in Call Centre processes & 12% in Back Office Operations• Responsible for all North American processes in GSC Malaysia : HBUS, Credit Card, Auto Finance & Canada Auto Finance.• Created a motivated, highly skilled team to enable the GSC to meet its business objectives, using effective resource management techniques, particularly focusing on retention of employees.• To build and maintain excellent working relationships with Group company businesses to ensure that the GSC delivers a high standard of customer service.• Achieved the lowest unplanned absence and attrition for Call Centre’s in Malaysia despite the majority of FTE working “night shift”• Achieved the best Cost/Income ratio of all Call Centre areas in GSC Malaysia, and the only one to achieve a Profit before Tax in each of the three year
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Head Of Insurance TelemarketingHsbc 2003 - 2005Birmingham, United Kingdom• Manage outbound telesales teams calling existing customers to sell credit protection, and other credit enhancement products.• Manage and control Department to achieve agreed sales and profit targets, whilst complying with Company and appropriate Regulatory Organisation polices, procedures and Codes of Practice.• Additional remit to re-engineer the Department to improve efficiency and profit through the use of dialer technology and review of processes.• Reviewed and implemented changes to scripting ahead of changes in regulations• Department achieved a 45% improvement in Revenue per Employee in 2004• In 2005 responsible for expansion of Secured Sales Department
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Regional Manager - BranchesHsbc 2001 - 2003Leicester, United Kingdom• Manage and control my Region to achieve agreed growth and profit targets.• Manage a region of 12 branches.• My additional remit was to review working practices to re-engineer and modernise the Personal Banking distribution model to increase sales and reduce costs.• Implemented a branch Telesales Model from experience gained in Collections and Outbound Telesales• Region achieved best sales in the bank for Secured in 2003• Region achieved best control of delinquency in 2003• Recommendations for re-engineering being implemented in 2004
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Department Manager CollectionsHsbc 1999 - 2001Birmingham, United Kingdom• To establish and manage the functions required to undertake the collection of arrears across all types of PFS Financial products• My additional remit was to review working practices to re-engineer Back End collections (Arrears 4+). Department achieved a 26% improvement in £’s collected per Employee• Due to re-engineering was able to reduce staffing levels by 30%, which were deployed within other departments.• Achieved the Bank’s year end Bad Debt targets
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Department Manager - Central SalesHsbc 1997 - 1999Birmingham, United Kingdom• My initial remit was to support the Director in setting up an Outbound Telesales unit.• Set up dialer and designed and worked with IT team on front-end technology.• Designed and implemented Outbound Telesales Model• Recruited Operations Manager’s from internal and external sources• Managed Training, Recruitment, Dialer and Finance Departments• Managed a team of 8 Operations Managers and 70 Telesales agents making Outbound Calls to existing and former Bank customers.• From initial start up to when I moved to Collections the FTE had risen to 250 employees with revenue generation of £180 million
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Branch ManagerHsbc Feb 1986 - Dec 1997Enfield, Palmers Green, Southend On Sea, Worthing And Brighton - United Kingdom• Branch Manager for 5 different branches in the South East of England.• Branches managed recognised as consistently in the top 10% of profitability.• Responsibilities were to manage and control a Branch to achieve agreed sales, growth, bad debt and profit targets, whilst complying with Company and appropriate Regulatory Organisation polices, procedures and Codes of Practice.• Developed 18 direct reports to Branch Manager.• Involved in the development of the CRMS system used in the branches and telemarketing.
Mark Beech Skills
Retail Banking
Contact Centers
Sales Management
Banking
Financial Services
Bpo
Relationship Management
Credit Cards
Wealth Management
Call Center
Management
Stakeholder Management
Strategy
Call Centers
Sales
Team Management
Performance Management
Risk Management
Business Development
Customer Experience
Crm
Credit
Operations Management
Recruiting
Training
Start Ups
Insurance
Finance
Strategic Planning
Portfolio Management
Vendor Management
Leadership
Credit Risk
Outsourcing
Business Analysis
Change Management
Financial Risk
Commercial Banking
Operational Risk
Business Transformation
Cross Selling
Loans
Executive Management
Customer Relationship Management
Mark Beech Education Details
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Strode CollegeA Levels
Frequently Asked Questions about Mark Beech
What is Mark Beech's role at the current company?
Mark Beech's current role is Ex-Apple - Ex-HSBC.
What is Mark Beech's email address?
Mark Beech's email address is ma****@****mac.com
What schools did Mark Beech attend?
Mark Beech attended Strode College.
What are some of Mark Beech's interests?
Mark Beech has interest in Children.
What skills is Mark Beech known for?
Mark Beech has skills like Retail Banking, Contact Centers, Sales Management, Banking, Financial Services, Bpo, Relationship Management, Credit Cards, Wealth Management, Call Center, Management, Stakeholder Management.
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Mark Beech
Bdm @ Vimto, Multiple Real5 Networking Franchise Owner - Authorised Uw Partner @ Utility WarehouseNewton-Le-Willows -
4mark-beech.co.uk, rkbee.ch, crackergroup.com, gradcracker.com2 +441347XXXXXX
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