Mark Beevor Email & Phone Number

Norden, California, United States

Hotel Zetta

Teton Village, Wy

Shooting Star is a $9 million operation set in the heart of the Tetons. It is an exclusive private Country Club boasting a 256 acre Tom Fazio golf course which, in the winter, becomes a Nordic track. The golf course houses two driving ranges as well as a golf shop equipped with a simulator and the latest technology for instruction. The clubhouse houses both a men’s and women’s lounge attached to their respective golf locker rooms, the Spa that includes 7 treatment rooms and a beauty salon, two food and beverage outlets plus events, concierge, housekeeping and laundry. Amenities include a 25 meter pool with outdoor seating, snack shop and the Alpine Barn that is used for events in the summer and Ski Valet in the winter. As General Manager I was charged with the operation and financial success of all Clubhouse, golf and ski operations from driving product enhancement, development of the team and critically driving member satisfaction.

Jackson Hole, Wy

Four Seasons Resort Jackson Hole is two resorts in one. A winter ski in and ski out experience and a summer mountain destination neighbouring two national parks; Grand Teton National Park and Yellowstone National Park. 181 rooms comprising of 124 traditional hotel rooms, 12 Residence Club units (time share) and 45 Private Residences where guests can choose to be in the rental pool. Food and Beverage operation is comprised of four outlets each unique to themselves including The Handle Bar, a Michael Mina concept, as well as over 10,000 square feet of banqueting space. The resort also has 11,685 square foot Spa with 16 treatment rooms including two couples suites, gym, yoga studio and pool and was nominated as one of the top 100 spas in North America. The resort has it’s own full service ski in / ski out ski concierge in the winter with full rental set up from skis and boots as well as ski tuning, boot fitting and retail. In summer Base Camp is an activity centre that drives our unique fly fishing and wildlife tours. As Resort Manager I oversaw all aspects of the operation of F&B, Rooms Division, Spa, Security, Engineering. I was responsible for quality assurance, product enhancement, financial success and most importantly guest satisfaction.

Jackson Hole, Wy

Leading the Rooms Division including Basecamp / Ski Concierge, Spa and Security in a very dynamic seasonal environment where we train 70 plus new employees each year. I am responsible for a highly energetic team lead by genuine managers who love where they live and share what they love to do.

Leading the Rooms Division in the first LEED certified hotel in WYResponsible for the daily operation of the hotelDeveloping and hiring employeesSetting and controlling the budget for the Division

-Responsible for daily operation of entire Rooms Division-Responsible for the budget -Responsible for hiring, training and development of staff as well as succession planning-Responsible for product growth and development.

-Responsible for daily operation and quality of product in the rooms and in the public areas..-Managed the billing of Private Owners during their stay.-Managed labour cost through scheduling.-Train new employees at the start of the season.-Ensure that stocks of chemicals, guest supplies are maintained.-Nominated for Manager of the Quarter for the second time.

-Responsible for Front Desk, Guest Services, Concierge and PBX.-Responsible for the day to day operations for all departments.-Developing Managers who were new to the business to be up to Four Seasons Standards.-Nominated for Manager of the Quarter.-Brought in the Mentor / Mentee program that I created in Sydney.-Enhanced procedures in the Front Office to create a smoother experience for guests. Eg Checking early arrivals the day before, re-defined how to handle guests whose rooms are not ready on check-in, created descriptions of activities that are emailed to guests prior to their arrival so they know what activities to book ahead of time.

-Responsible for PBX and Front Desk.-Involved in labour control for both departments. -Responsible for maintaining standards in both departments.-Responsible for daily operations including VIP’s, SA’s.-Resolving guest’s issues and following of these issues not just for guest but also internally. -Created a mentor / mentee program.-Development of Front Desk Agent to Assistant Manager. -Reduced turnover of 135% to 11% for Front Desk.-Upsell program worth almost half a million Australian dollars.

-Looking after the daily operations.-Checking VIPs.-Resolving guest issues.-Help develop employees.-Managing the cleaning of 531 rooms.-Stock-take.-Standard testing.-Productivity.-Labour control.

Front Desk Agent to Supervisor

Bsc, Philosophy And Religion

Activities and Societies: Crew for four years. Captain in Senior year. Treasurer of Sailing Club. Tour Guide for international sutdents

Batchelor Of Science, Philosophy And Religious Studies