Mark Bentsen Email and Phone Number
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Developing AI Literacy, Reshoring Domestic Knowledge Capital, Increasing Profits and Shareholder ValueAs the Senior Director of AI, I have led the successful implementation of client AI strategy and established a robust AI Center of Excellence (AICoE). Through targeted group and 1:1 training, I have equipped business-critical knowledge workers with the skills necessary to leverage AI effectively.Through the strategic reshoring of knowledge capital to full-time employees using AI, I have achieved a substantial 42% cost savings in outsourced work year over year. This approach has not only optimized our budget but also fostered the development of in-house expertise and capabilities.Furthermore, by providing AI copilot training to our domain experts in Fintech, fraud, and cybersecurity, we have witnessed a remarkable 300% improvement in workflow efficiency. A prime example of this success is a UX Director, who, equipped with AI copilots, completed over three times as many Figma deliverables and executive visualizations compared to the previous month. This significant boost in productivity demonstrates the transformative power of AI when combined with the skills and knowledge of our talented team members.I have aligned key business outcomes with high-impact AI use cases, focusing on continuous operational improvement in areas such as SDLC development and testing, warehouse optimization, consumer loan underwriting, MarTech, compliance, and regulation. Moreover, I designed and delivered comprehensive corporate training programs on business optimization using omni-prompting with generative AI, empowering employees to enhance customer experiences, streamline operations, drive innovation, gain competitive advantages, increase efficiency, and uncover new growth opportunities. A subsection of this will be taught at University of Texas Dallas (UTD) in June 2024.Through careful analysis, I have guided executive decisions in selecting AI tools, technologies, and platforms tailored to our specific business context, including ChatGPT-4 API, Salesforce Einstein 1, Bedrock with Anthropic, Gemini/Gemma Models for Google Cloud's Vertex AI, MS Fabric, and Azure OpenAI with Copilot Studio.As a Product Manager, I have overseen multiple University projects utilizing various Large Language Models (LLMs), machine learning (ML), generative artificial intelligence (GenAI) fostering collaboration between academia and industry to explore cutting-edge AI applications and drive innovation.
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Chief Information OfficerCellgate Access Control SystemsDallas, Tx, Us
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Co-FounderSecure Ivai Oct 2024 - PresentCo-Founder at Secure IVAI, where I drive the secure integration of frontier AI solutions for SMBs. Lead end-to-end implementation of custom AI systems that solve complex, data-intensive challenges. Successfully enabled organizations to accelerate critical workflows while maintaining robust security protocols. Expertise spans strategic planning to operational execution, ensuring AI adoption across all organizational levels.Led comprehensive AI transformation initiatives delivering measurable business outcomes:• Developed and implemented organization-wide AI training programs, enabling C-suite to frontline employees to leverage AI for strategic and operational challenges• Two products developed via AI research projects through University of Texas Dallas partnership, successfully transitioning from academic research to AI products for testing LLMs and LLM for sensitive materials• Established industry thought leadership through regular speaking engagements: • IEEE conference presentations on enterprise AI implementation • Executive MBA program lectures on AI strategy and security • University seminars on bridging academic research and commercial applications -
Director AiSecuring Ai At Work Feb 2024 - Oct 2024• 42% cost savings of outsourced work projected year over year via AI enabled reshoring of knowledge capital to full-time employees• 3X workflow efficiency via AI copilot with domain expertise in Fintech, fraud, and cybersecurity• Aligned key business outcomes for high-impact use cases with artificial intelligence for continuous operational improvement. Consumer loan underwriting, MarTech, compliance, and regulation.• Implemented AI strategy and established AI Center of Excellence (AICoE). This included group and 1:1 training for business critical knowledge workers.• Designed and delivered comprehensive corporate training programs on business optimization using generative AI, empowering employees to enhance customer experiences, streamline operations, drive innovation, gain competitive advantages, increase efficiency, and uncover new growth opportunities through the strategic use of AI capabilities, platforms, and copilots.• Analysis for executive decisions in selecting AI tools, technologies, and platforms tailored to specific business context. E.g. ChatGPT-4o API, Salesforce Einstein 1, Bedrock with Anthropic, Gemini/Gemma Models for Google Cloud's Vertex AI, MS Fabric, Azure OpenAI with Copilot Studio• Product Manager for multiple University projects utilizing various Large Language Models (LLMs), fostering collaboration between academia and industry to explore cutting-edge AI applications and drive innovation.University Research and Industry Collaboration:• 8+ years partnership with University of Texas at Dallas (UTD) on AI and software testing research.• Mentors next generation of AI assisted software engineering professionals through UTD's Research Experiences for Undergraduates (REU) program.Certifications:• PMP (Project Management Professional)• ISTQB CTAL (Certified Tester Advanced Level)• Passed CSTE (Certified Software Test Engineer) • Passed CMQ/OE (Manager of Quality/Organizational Excellence)• Passed SalesForce Admin -
Quality Assurance ManagerArgo Data Resource Corporation Jun 2013 - Feb 2024Richardson, Texas, UsLeading the business critical team of software quality assurance engineers for functional and non-functional testing. Products include software for financial institutions, fraud solution resellers, and healthcare providers.• Top retention at company. Extremely committed to communication and supporting the team. Implemented a six sigma skills gap to develop careers and contiuously improve training.• Transformation of release quality. Reduced production hotfixes by 62% year over year.• $220k cost savings in one vendor management SOW that established non-functional performance testing in Azure. • Developed and finalized the initial master service agreement (MSA) with legal and the SVP of vendor's cloud services team.• Increased enterprise product quality by elimination of 75% of known defects over 18 months and 41 releases.• Increase customer satisfaction via eliminating 25% of production defects. SDLC quality improvements root cause analysis initiative and process innovation.• Identified novel KPI (RAPD) for development quality. Ratio of development's research and analysis is scored relative to coding. -
Manager It, Quality Assurance Office It ServicesFedex Services Aug 2010 - May 2013Manager of Office IT Services Quality Assurance for FedEx. Lead a staff of 19 full-time employees and augmented staff onsite and offshore totaling a team of 70+ software testers.• Certified CTAL (FULL) from the American Software Testing Qualifications Board. This credential requires all three advanced CTAL disciplines.• Developed expertise, capabilities and leadership of QA team members. Created the curriculum for SQA professional development at Office IT Services. Included implementing industry certifications in the program. Through this QA members achieved 15 CTFLs from the American arm of the International Software Testing Qualifications Board (ISTQB), two CSTE certifications from Quality Assurance International (QAI), one PMP from the Project Management Institute (PMI) and one GWAPT from the Global Information Assurance Certifications (GIAC).• Production defects reduced by one third in less than six months through organization wide quality initiative. QA developed the process that identified, measured and tracked all known open defects in production for Office IT. Establish a universal quality baseline, dashboard and quality roadmap. • Led implementation of iTKO LISA. WebInspect, QTP/BPT and Performance Center.• Established SoapUI Pro as a new FedEx standard with the enterprise architecture council. Our QA team is the FedEx expertise owner for SOA testing best practices with this tool.• Developed testing practices for emerging technologies; SOA, mobile, and application security.• Doubled test velocity while improving QA KPIs for eCommerce and the retail POS. Improvements via Test Environment Reliability & Capability Maturity project, enhancing offshore capabilities, and building long-term knowledge capital and expanding employee test leadership scope.• Speaker at a Dallas software quality assurance conference. Presentation on voice of the customer.
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Project Manager, Pmp, Asq CssgbFedex Kinko'S Nov 2007 - Aug 2010Plano, Tx, UsSupervise and control quality and compliance activities as part of FedEx Office releases. Designing processes to manage, measure and improve quality in the software development life cycle. Leading IT releases through concept, design and execution and meeting industry and compliance controls including SOx and PCI.• Certification – Salesforce.com Certified Administrator [247261], April 2010. American Society for Quality Six Sigma Green Belt (ASQ CSSGB 2289), Dec. 2008• Designed and implemented a QA/Tech Support alignment program with $1.28m savings in the first year. • Test manager for complex projects supporting enterprise customer identity program including Developed testing strategy, standards and processes customized for eight distributed test teams, trained DWH and ETL teams on test tools and managed test execution.• Designed current QA workflow process, aligned with our waterfall and agile SDLCs. Managed the implementation across all QA work streams and trained our customers over nine month period.• Test manager for Account Manager. Developed Quality Center best practices, designed test approach and led training and test execution for ten test groups. Test teams were from multiple cross-cultural groups in FedEx on IT and business side as well as three vendors. -
Senior Qa EngineerFedex Kinko'S Jul 2004 - Nov 2007Plano, Tx, UsTest lead for QA’s field systems work stream. Supervised four team members & vendors in the workgroup. Responsible for day to day operations, execution of strategic objectives and process improvement.• Certification – Project Management Professional (PMP® 467571), May 2007• Designed internal workflow, standardized deliverables and created engagement process for customers.• Co-authored the master test plan that became basis for the QA processes used today.
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Staff, Dts School; Wiler, SwitzerlandYwam Associates Aug 1998 - Jul 2003Kailua Kona, Hawaii, UsDiscipleship Training School staff on multiple campuses in USA and Europe. Worked in Namibia, Africa with principle approach school. Completed CDTS, CSOE, School of the Bible and Teachers for the Nations. Also worked in Tyler, TX in communications department. -
Sql Database AdministratorHabitat For Humanity May 1996 - Dec 1997Atlanta, Georgia, UsSpecialized in Affiliate Tools developed process of converting data into Habitat for Humanity's database and trained staff. Supported ongoing building and operations in several varying capacities. -
Manager Of MarketingLow Energy Systems Sep 1993 - Nov 1995Designed catalog and advertisements for trade magazines. Computer integration and training for employees on network and for design software. This included Adobe Photoshop, Quark Xpress, and later the conversion to Adobe InDesign.
Mark Bentsen Education Details
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University Of DenverGerman -
University Of TübingenPhilosophy
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Shady Side AcademyAnd German
Frequently Asked Questions about Mark Bentsen
What company does Mark Bentsen work for?
Mark Bentsen works for Cellgate Access Control Systems
What is Mark Bentsen's role at the current company?
Mark Bentsen's current role is Chief Information Officer.
What is Mark Bentsen's email address?
Mark Bentsen's email address is ma****@****ata.com
What is Mark Bentsen's direct phone number?
Mark Bentsen's direct phone number is (972) 866*****
What schools did Mark Bentsen attend?
Mark Bentsen attended University Of Denver, University Of Tübingen, Shady Side Academy.
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