Mark Bentsen Email & Phone Number

Dallas, TX, US

• Co-Founder at Secure IVAI, where I drive the secure integration of frontier AI solutions for SMBs. Lead end-to-end implementation of custom AI systems that solve complex, data-intensive challenges. Successfully enabled.
• Developed and implemented organization-wide AI training programs, enabling C-suite to frontline employees to leverage AI for strategic and operational challenges
• Two products developed via AI research projects through University of Texas Dallas partnership, successfully transitioning from academic research to AI products for testing LLMs and LLM for sensitive materials
• Established industry thought leadership through regular speaking engagements:
• IEEE conference presentations on enterprise AI implementation
• Executive MBA program lectures on AI strategy and security

• 42% cost savings of outsourced work projected year over year via AI enabled reshoring of knowledge capital to full-time employees
• 3X workflow efficiency via AI copilot with domain expertise in Fintech, fraud, and cybersecurity
• Aligned key business outcomes for high-impact use cases with artificial intelligence for continuous operational improvement. Consumer loan underwriting, MarTech, compliance, and regulation.
• Implemented AI strategy and established AI Center of Excellence (AICoE). This included group and 1:1 training for business critical knowledge workers.
• Designed and delivered comprehensive corporate training programs on business optimization using generative AI, empowering employees to enhance customer experiences, streamline operations, drive innovation, gain.
• Analysis for executive decisions in selecting AI tools, technologies, and platforms tailored to specific business context. E.g. ChatGPT-4o API, Salesforce Einstein 1, Bedrock with Anthropic, Gemini/Gemma Models for.

Richardson, Texas, US

• Leading the business critical team of software quality assurance engineers for functional and non-functional testing. Products include software for financial institutions, fraud solution resellers, and healthcare.
• Top retention at company. Extremely committed to communication and supporting the team. Implemented a six sigma skills gap to develop careers and contiuously improve training.
• Transformation of release quality. Reduced production hotfixes by 62% year over year.
• $220k cost savings in one vendor management SOW that established non-functional performance testing in Azure.
• Developed and finalized the initial master service agreement (MSA) with legal and the SVP of vendor's cloud services team.
• Increased enterprise product quality by elimination of 75% of known defects over 18 months and 41 releases.

• Manager of Office IT Services Quality Assurance for FedEx. Lead a staff of 19 full-time employees and augmented staff onsite and offshore totaling a team of 70+ software testers.
• Certified CTAL (FULL) from the American Software Testing Qualifications Board. This credential requires all three advanced CTAL disciplines.
• Developed expertise, capabilities and leadership of QA team members. Created the curriculum for SQA professional development at Office IT Services. Included implementing industry certifications in the program. Through.
• Production defects reduced by one third in less than six months through organization wide quality initiative. QA developed the process that identified, measured and tracked all known open defects in production for.
• Led implementation of iTKO LISA. WebInspect, QTP/BPT and Performance Center.
• Established SoapUI Pro as a new FedEx standard with the enterprise architecture council. Our QA team is the FedEx expertise owner for SOA testing best practices with this tool.

Plano, TX, US

• Supervise and control quality and compliance activities as part of FedEx Office releases. Designing processes to manage, measure and improve quality in the software development life cycle. Leading IT releases through.
• Certification – Salesforce.com Certified Administrator [247261], April 2010. American Society for Quality Six Sigma Green Belt (ASQ CSSGB 2289), Dec. 2008
• Designed and implemented a QA/Tech Support alignment program with $1.28m savings in the first year.
• Test manager for complex projects supporting enterprise customer identity program including Developed testing strategy, standards and processes customized for eight distributed test teams, trained DWH and ETL teams on.
• Designed current QA workflow process, aligned with our waterfall and agile SDLCs. Managed the implementation across all QA work streams and trained our customers over nine month period.
• Test manager for Account Manager. Developed Quality Center best practices, designed test approach and led training and test execution for ten test groups. Test teams were from multiple cross-cultural groups in FedEx on.

Plano, TX, US

• Test lead for QA’s field systems work stream. Supervised four team members & vendors in the workgroup. Responsible for day to day operations, execution of strategic objectives and process improvement.
• Certification – Project Management Professional (PMP® 467571), May 2007
• Designed internal workflow, standardized deliverables and created engagement process for customers.
• Co-authored the master test plan that became basis for the QA processes used today.

Kailua Kona, Hawaii, US

Discipleship Training School staff on multiple campuses in USA and Europe. Worked in Namibia, Africa with principle approach school. Completed CDTS, CSOE, School of the Bible and Teachers for the Nations. Also worked in Tyler, TX in communications department.

Atlanta, Georgia, US

Specialized in Affiliate Tools developed process of converting data into Habitat for Humanity's database and trained staff. Supported ongoing building and operations in several varying capacities.

Designed catalog and advertisements for trade magazines. Computer integration and training for employees on network and for design software. This included Adobe Photoshop, Quark Xpress, and later the conversion to Adobe InDesign.

Ba, International Studies, Business Administration, German

Deutsche Geschichte, History, Philosophy

Ap Calculus, Physics, And German