Managing a high performing team of Technical Architects in North America and EMEA. We help Slack's most valuable strategic customers deploy Slack at scale through professional services engagements.Awards: Customer Success Leader of the Year, 2020

I work closely with Slack’s largest and most strategic existing customers to advise them on utilizing Slack to bring a new perspective on how to get work done, including integrating Slack with their internal systems and applications.

Provided direction and leadership to the AKQA New York Technology team. Was responsible for ensuring the team were highly skilled and motivated.Worked with global clients in industries from sport to automotive to build and deliver technical solutions. Maintained strong client relationships, constantly searching for opportunities to innovate.Partnered with technical leaders to ensure the most appropriate innovation and best in class was delivered to clients.

Provided technical oversight for a variety of global accounts, handling resourcing, planning and support to a team of technologists.

Working with the digital and technical client to conceive and validate programs of work, requirements and risk mitigation. Plan project phases with high level and detailed estimates against a technical team that are managed in daily stand-ups and sprints.Covering all aspects of the technical team including quality of performance, acceptance criteria and security; coordinating front end developers with back end software engineers against High and low level designs conceived with a solutions architect.Establish the best delivery processes for the project, including continuous integration and a continuous delivery model to suits the clients needs and constraints.Working with User Experience architects and Creative to define solutions that are innovative, possible and feasible. Working with a Product Owner to validate and define User Stories and organise Sprint effort and the product backlog.Reflect on project and retrospectives to refine and enhance the development process internally and deliver tools and processes to enhance working ways for team members and the business.Internally manage the careers of Software Engineers and Web developers; taking an active role in interviewing new talent and also mentoring internal top talent.

Working with the digital and technical client to conceive and validate programs of work, requirements and risk mitigation. Plan project phases with high level and detailed estimates against a technical team that are managed in daily stand-ups and sprints.Covering all aspects of the technical team including quality of performance, acceptance criteria and security; coordinating front end developers with back end software engineers against High and low level designs conceived with a solutions architect.Establish the best delivery processes for the project, including continuous integration and a continuous delivery model to suits the clients needs and constraints.Working with User Experience architects and Creative to define solutions that are innovative, possible and feasible. Working with a Product Owner to validate and define User Stories and organise Sprint effort and the product backlog.Reflect on project and retrospectives to refine and enhance the development process internally and deliver tools and processes to enhance working ways for team members and the business.Internally manage the careers of Software Engineers and Web developers; taking an active role in interviewing new talent and also mentoring internal top talent.

Established a digital software house to provide off the shelf CRM solutions to small and medium businesses. An online suite of software and services that were highly customisable and robust.Managed all aspects of client projects, from outsourcing design and UE work to web analytics and search engine optimisations programs. Handled client relationships, billing and client forecasting.

Worked in the Innovations Centre at IBM Hursley as a software engineer focusing on global clients and the best of breed technical innovations.On secondment in New York to manage and deliver hsbc.com.Maintained a strong relationship with the IBM foundation skills group to interview and train new students and graduates joining the business.

Joined IBM following A-Levels to Study a full time BSc in Computer Science sponsored by IBM. Whilst not attending lectures attended intense IBM training and then integrated into the Innovations centre at IBM Hursley park focusing on e-business for Global clients. Covered all aspects of web projects from sophisticated front to back end development on IBM's WebSphere platform.