Mark Bernier Email & Phone Number

Sydney, Nsw, Au

Supporting various teams and efforts in the Economy, Distribution Network and Growth organizations

Noida, Uttar Pradesh, In

- Consultant on Buyer Experience team for leading collaboration software vendor: Atlassian - AUMultiple Scrum Master and Program Management roles within the development and experimentation team for the Buyer Experience organization.- Digital Transformation for large Convenience & Fuel chain: Wawa - USDeveloping an integrated platform for the client’s next-generation digital transformation. Includes all aspects of functionality to support multiple eCommerce platforms while integrating with and enhancing complex data, operations, marketing and supply chain components.

Noida, Uttar Pradesh, In

Managed all aspects of five large-scale, multi-national IoT, SaaS and B2B programs for Fortune 500 clients using Agile, Waterfall and hybrid development methodologies: Xerox, McAfee, Viacom, NCR, AT&T and ABB Schweiz AG.• Oversaw all internal and external aspects of each engagement, including: P&L, staffing levels and locations, risk management, change management, client reporting at all stakeholder levels, support and release of new functionality.• Managed multiple teams of Engineers ranging from 50-250 in multiple international locations, ensuring transparent client planning and communication of status and progress.• Developed appropriate cadence and format of customer communication befitting to all stakeholders involved, including clear risk disclosures, mitigation plans and action tracking.• Ensured customer satisfaction with HCL at every level by delivering on commitments and consistently working closely with both the customer’s and HCL’s C-Suite, product management, development, sales, and program management teams throughout the duration of each engagement.• Excelled at solving multiple strategic organizational and technical challenges while delivering successful financial and operational outcomes.

Noida, Uttar Pradesh, In

Set the strategic direction for HCL’s and CA’s Software Developer’s Kits (SDKs) which OEMs used to create applications for the Enterprise, SMB and Consumer markets. • Interfaced with CA applications’ Product Managers to ensure SDK features and functions were prepared to meet the needs of their respective products, market spaces and required timeframes.• Set the direction and scheduling for the HCL Engineering team’s implementation of features for the SDKs and oversaw their implementation and communication on their progress to CA Product Managers. • Trained the OEM Sales team to ensure that the sales force understood the products and was confidently enabled to sell them.

San Jose, Ca, Us

• Key leader responsible for architecting and defining the requirements for Cisco’s next-generation security appliance family (now the ASA-5500). • Defined the Security Services Module (SSM) strategy for the ASA-5500 Series of security appliances, including service evaluation, prioritization, third party engagement, business modeling and productization. • Owned the Trend Micro strategic alliance, including terms of the Agreement and the products resulting from the relationship, which achieved peak run-rates in the $27M range.• Defined product requirements and solved multiple system and back-end process challenges for both the Cisco Incident Control System and the Cisco CSC-SSM for the ASA-5500 while leading several cross-functional and cross-cultural teams across the Cisco and Trend Micro organizations.• Owned several wireless LAN and VPN technology investigations which resulted in VPN 3000 product features and one patent application.

San Jose, Ca, Us

Supported the VPN 3000 product line in all field-related efforts. Target constituency included System Engineers, Distributors and Sales teams in the domestic and international service provider markets.