Mark Friedman

Mark Friedman Email and Phone Number

Chief Marketing & Digital Officer I CMO I Head of Performance & Growth I E-Commerce Optimization I Loyalty I CRM I Investor I Advisor I Mentor @ Details Interactive LLC
Mark Friedman's Location
New York City Metropolitan Area, United States, United States
About Mark Friedman

I am a strategic marketer that has been successful in driving growth in the very competitive digital marketing space. I have been a senior executive in a number of direct to consumer and wholesale businesses throughout my career. Early in my career, I was a part of a catalog start-up and I have worked for three large, multi-brand direct marketing companies on the marketing side of the business and have worked as the CMO and General Manager of a multi-channel retailer with 150 stores. I also served as the Chief Digital Marketing Officer at Warnaco (now part of PVH) where I ran the web businesses for Speedo, Calvin Klein Underwear and Calvin Klein Jeans. Most recently, I have been the VP Digital for Eddie Bauer after serving in that role on an interim basis for close to a year. I spent 7 years as the President of E-Commerce for Steve Madden where I had full P&L responsibility for the Steve Madden US site as well as other company managed sites. I was responsible for all traffic being driven to the sites, site conversion and optimization and the day-to-day and strategic operations of the business. We launched, SM Pass, an enterprise level, cross channel rewards program that after only 3 months has won an industry award for Best Customer Engagement. In these various roles, the common element is driving traffic to stores, websites or the phones and optimizing conversion of that traffic. Using CRM techniques, customer segmentation and personalization, each of these businesses have grown. I also developed paid membership programs that have driven millions of dollars of EBITDA for brands. I am a collaborative leader who works hard to teach and to learn. I am comfortable in matrix-managed organizations or in a more direct reporting relationship.I mentor a number of start-up and early stage companies in the retail and digital industry. Specialties: E-Commerce Marketing, ROI Analysis on Marketing Programs, Database Marketing, Research, Brand Building, E-Commerce Design, Print and Paper Buying, Circulation, Promotion, Credit Marketing, Paid Search, SEO, Affiliate Marketing, Comparison Shopping, Social Media, Business Development, Mobile Applications, Project Management, Vendor Selection, Financial Management, Loyalty Programs, Cross-channel marketing, Strategic Direction, Life time value, Near term value, Marketplace management, Analytics, Reengineering, Digital Diagnosis, Low Hanging fruit.

Mark Friedman's Current Company Details
Details Interactive LLC

Details Interactive Llc

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Chief Marketing & Digital Officer I CMO I Head of Performance & Growth I E-Commerce Optimization I Loyalty I CRM I Investor I Advisor I Mentor
Mark Friedman Work Experience Details
  • Details Interactive Llc
    President
    Details Interactive Llc Feb 2018 - Present
    The Digital commerce industry continues to grow every year with more and more people adopting online shopping as their preferred method to shop. The flow of new employees into the space has not kept up with the need and many companies don't have enough people focusing on the web. They have more data than they can analyze and many are not challenging their 3rd party providers as well as they should be. Success in business is "all in the details" and at Details Interactive, we will work with digital teams to help them improve their ROI on the marketing spend for the web channel. Short-term audits or surveys of the business will allow us to identify the hot spots for improvement.We also work with senior management to think through how best to deal with marketplaces and the impact they have on your business. There is also a need to manage consumer databases for all channels, all in one place. Multi-channel buyers will be your best customers but all too often, different channels have separate databases. We can help to organize the data, and allow you to use the data warehouse as more than a data "vault."Loyalty programs have continued to evolve and as part of my role at Steve Madden, I was the lead architect on the new SM Pass loyalty program, a cross-channel enterprise level, rewards program.I have worked with other great brands including, Calvin Klein Underwear, Calvin Klein Jeans, Speedo, Brooks Brothers, Eddie Bauer, LoveShackFancy and many others.
  • Details Interactive Llc
    Host Of The Marketing Playbook Podcast
    Details Interactive Llc Feb 2020 - Present
    The Marketing Playbook Podcast started in February 2020 and I have now released almost 90 episodes. It has been an opportunity to speak with people like Chip Bergh, CEO of Levi's and Gary V from Vayner Media as well as many other notable marketers, entrepreneurs, and founders. With each episode, I learn something new and hopefully bring thought provoking ideas for the listeners.
  • Dxagency
    Executive E-Commerce Consultant
    Dxagency Aug 2024 - Present
    Edgewater, Nj, Us
    In this role, I will bring thought leadership to a broad array of digital commerce clients that work with the agency.
  • Mbf Ventures
    Managing Partner
    Mbf Ventures Mar 2022 - Present
  • Sgg + Associates
    Managing Director, Digital, Marketing, E-Commerce & Direct To Consumer
    Sgg + Associates Mar 2021 - Present
    New York , New York, Us
    SGG + Associates provide consumer-facing businesses with real-world insights into complex issues, providing actionable plans and transformative solutions that deliver results. Our clients include retailers, brands, wholesalers, entertainment and experience venues, and digital commerce and marketing platforms. We are trusted advisors to boards and investors including private equity, family offices and debt holders. Our services cover strategic planning and organizational design, business transformation planning and implementation, customer experience design, digital marketing and commerce, sustainability, multi-disciplined research, and intellectual property/brand optimization.
  • Mu Ventures
    Advisor
    Mu Ventures Jun 2022 - Present
    Mu Ventures is an early stage VC fund focused on the future of commerce. The team is deeply embedded in the e-commerce ecosystem where we never stop hustling to support our portfolio companies.
  • Bwg Strategy Llc
    Advisory Board Member
    Bwg Strategy Llc Aug 2021 - Present
    New York Metropolitan Area, Us
    BWG is an invite-only network for senior executives across technology, media and telecom. BWG industry professionals participate in a series of roundtable discussions which are a valuable resource for market intelligence, business development and personal/professional networking.
  • Eddie Bauer
    Vp Digital
    Eddie Bauer Nov 2022 - Aug 2023
    Seattle, Washington, Us
  • Brooks Brothers
    Vp E-Commerce (Interim Consultant)
    Brooks Brothers Aug 2020 - Mar 2021
    New York, Ny, Us
    In this role, I was responsible for the e-commerce business as well as CRM, Loyalty, Private Label credit and Customer Service. This was a period of transition for the business having gone into bankruptcy in July 2020 and coming out with new owners in September 2020. The new owners, SPARC (joint venture between ABG and Simon Property) brought me in to help the team with the transition.
  • Amerimark Holdings
    Chief Marketing & Digital Officer
    Amerimark Holdings Dec 2018 - Sep 2019
  • Steve Madden
    President E-Commerce
    Steve Madden Apr 2011 - Feb 2018
    Long Island City, Ny, Us
    As the President of E-Commerce, I had full P&L responsibility for the Steve Madden, Betsey Johnson and Superga-USA websites. My team included 4 marketers who are focused on driving traffic to the sites and optimizing conversion. We had 4 graphic designers, 4 merchandisers, 2 photographers, a stylist, a Loyalty Manager and the head of Customer Service. Customer service had about 50 people. We also had a Digital Content Director who is focused on our social programs. The Steve Madden website was used as the focal point of the brand; a place where we can sell our products but also help to extend our brand to the consumer.
  • Warnaco Inc.
    Chief Digital Marketing Officer
    Warnaco Inc. Feb 2006 - Jan 2010
    Us
    Responsible for the management of the Speedousa.com (Speedo), CKU.com (Calvin Klein Underwear) and Calvin Klein Jeans (calvinkleinjeans.com) web sites in the US. Maintained full P&L responsibility for the web channel.The web team of 9 people were responsible for all traffic creation, site design, inventory management, and analysis for the 3 web-sites. We also managed our 3rd party provider which provided the web technology platform, the customer service and the fulfillment for the sites. The sites were intended to sell product on-line as well as extend the reach of the brand in the digital space.
  • Redcats Usa
    Chief Marketing Officer
    Redcats Usa Jun 2002 - Feb 2006
    Paris, Fr
    In this role, I had direct responsibility for Database Marketing, Partnership programs, Private Label Credit and the web marketing team for this internet/catalog company. Redcats was a $1.5 billion catalog/internet retailer with 10 different brands. I also maintained dotted line responsibility to the marketing members within each brand.
  • Brooks Brothers
    Chief Marketing Officer
    Brooks Brothers Mar 2000 - Jun 2002
    New York, Ny, Us
    General Manager for the catalog and web as well as all marketing for retail and factory outlet stores. In this position, I had 30 people in my group. This included creatives, merchants, marketing and web technology staff. In this role, through collaboration with other channels, we were able to improve upon the customer experience across the enterprise.
  • Hanover Direct, Inc.
    Vp Marketing-The Company Store
    Hanover Direct, Inc. 1996 - 2000
    Us
    As the VP Marketing, we grew sales from $40 million to $150 million over a 4 year period. Each year the rate of operating income as a % of sales grew despite the huge growth. We leveraged our customer database to increase contacts and to increase our customers average spend per year. Customer acquisition was achieved using varying page counts of catalogs (more pages to the better customers).
  • Tweeds
    Vp Marketing
    Tweeds Mar 1990 - Mar 1993
    As VP Marketing for Tweeds, I drove customer acquisition and retention, promotion and database marketing.
  • Touche Ross
    Auditor
    Touche Ross 1983 - 1986
    Us

Mark Friedman Skills

Digital Marketing Direct Marketing E Commerce Marketing Multi Channel Marketing Strategy Analytics Seo Online Marketing Retail Brand Management Leadership Management Crm Social Media Marketing Email Marketing Strategic Planning Business Development Marketing Strategy Creative Direction Database Marketing Social Media Start Ups Sales E Commerce Consulting Project Management Customer Acquisition Web Marketing Web Analytics Online Advertising P&l Management Integrated Marketing Sem Mobile Applications Multi Channel Retail Lead Generation Direct Mail Customer Retention Segmentation Research Omniture Budgets Mobile Marketing Managerial Finance Web Design Marketing Research Interactive Marketing Supplier Evaluation Comparison Shopping Circulation

Mark Friedman Education Details

  • Lafayette College
    Lafayette College
    Economics
  • Rutgers University - Newark
    Rutgers University - Newark
    Finance

Frequently Asked Questions about Mark Friedman

What company does Mark Friedman work for?

Mark Friedman works for Details Interactive Llc

What is Mark Friedman's role at the current company?

Mark Friedman's current role is Chief Marketing & Digital Officer I CMO I Head of Performance & Growth I E-Commerce Optimization I Loyalty I CRM I Investor I Advisor I Mentor.

What is Mark Friedman's email address?

Mark Friedman's email address is ga****@****ail.com

What is Mark Friedman's direct phone number?

Mark Friedman's direct phone number is +191733*****

What schools did Mark Friedman attend?

Mark Friedman attended Lafayette College, Rutgers University - Newark.

What are some of Mark Friedman's interests?

Mark Friedman has interest in Children.

What skills is Mark Friedman known for?

Mark Friedman has skills like Digital Marketing, Direct Marketing, E Commerce, Marketing, Multi Channel Marketing, Strategy, Analytics, Seo, Online Marketing, Retail, Brand Management, Leadership.

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