With 20+ years of experience within design & print production, I took the opportunity to use my furlough this summer to reskill & plan for my future.The aim being to offer local businesses an end to end service, utilising both my experience and new skills to provide first class experience for my customers and hopefully save them some money in the process.Thanks in advance for your support.

Reporting to the Operations Director, and working closely with the Sales Director, managing and developing a customer focused team of 6 with key tasks encompassing;• Full customer service project management, from initial customer consultation through to delivery & invoicing.• Partner with internal manufacturing teams to ensure works produced & delivered to exacting customer requirements, standards, costing and timings, with regular customer meetings to build relationships and develop trust• Ability to flex & adapt style to appropriate audience• Allocate/delegate works within the team, assigning the best fit to the relevant customer. Overseeing projects throughout and providing advice & support where needed.• Monthly reporting against key deliverables/key performance indicators to Senior Management• Regular 1-2-1s with my team, ensuring annual smart objectives set and reviewed• When I stepped up into this role, I took the opportunity to review all current work processes. Identified & implemented some immediate areas for change, including mentoring the team to improve to deliver a greater customer experience.• I oversaw a new Storage / Stock Management customer coordinating the transfer of stock & ordering processes even though not within my own immediate remit. This involved liaising with both the customer and internal teams to facilitate. A full project plan was devised, with regular customer and internal updates provided on progress against plan. Supported & trained teams across my site on a new in house stock management software system. Implementation went smoothly and the customer relationship developed into a flourishing partnership

• End to end delivery of customer needs• Devise individual project plans to support larger works, highlighting key milestone deliverables, any additional resource support needed, whilst keeping to budget• Regular customer meetings to build relations• Provide support & guidance to customers & colleagues on technicalities of project processes• Act up in Team Managers absence

• Responsibility in ensuring all estimates provided on a timely basis with the highest degree of accuracy, cost effective and exceed customer expectations where possible

Main responsibilities comprised of;• End to end project delivery, ensuring budget met• Worked closely with internal teams to ensure understanding of requirements• Set up and implementation of new Management Information System resulting in increased productivity and more accurate reporting to support smarter working• Implemented costing rates and budget centres to support estimating so enhancing audit control which linked to Purchase Order & Sales resulting in a more robust Accounts package• Devised and implemented user guide and standards library• Act up in Senior Management absence, team of 30