Mark Biddle Mcipr Email & Phone Number

Managing internal and external channels, including website, social media, email marketing, and internal comms.

London, United Kingdom

My main responsibilities include:- Managing multiple social media accounts including Twitter, Facebook, Linked In, Instagram, You Tube- Managing Catalyst website, ensuring high-quality content, SEO, accessibility standards- Developing strategies, policies, and procedures relating to the use of digital media- Providing advice and guidance to all levels of the organisation on the effective use of digital communications - Gathering KPIs for digital media, including social reach and sentiment, SEODeveloping campaigns and content strategy- Part of the steering group for the digital strategyAchievements:- Managing a redesign of the website, including making it mobile-friendly - Managing a content audit of the website- Developing a social media policy for the organisation- Improving the search ranking of the website through SEO improvements

Leading for digital communications for the council, including managing social media, content management, and developing and implementing new online platforms. Responsibilities included:• Managing the main Camden digital accounts, including website news, Twitter, You Tube, Flickr, email (Dotmailer), SMS marketing, and Google Adwords campaigns.• Identify and develop ways to improve digital communications for the council. Projects include researching and improving Camden’s email communications, and developing an online newsroom.Key achievements• Developing a digital version of the Camden magazine for release in app stores, including producing digital content such as videos.• Social campaign promotion of Camden’s Financial Challenge video, leading to 4500 views.

Handling external media for the council, including social media channels, website, press releases and press enquiries. Key responsibilities include:• Monitoring Twitter channels using Hootsuite. Responding to Twitter enquiries and publishing and scheduling in tweets. • Publishing web news items, and managing homepage content for camden.gov.uk• Uploading and managing videos on Camden’s You Tube channel and Flickr account.• Managing email marketing software, including troubleshooting issues with the Dotmailer emailer system , and the Incentivated text messaging service• Providing advice and guidance to colleagues on using social media and web publishing, including best practice• Responding to press enquiries and writing and issuing press releases.• Managing the running of lovecamden.org using the Drupal CMS, including dealing with user enquiries and monitoring site usage.

Based in the central communications team at Camden, I worked on communications on all channels for housing regeneration, sports, and libraries. Key responsibilities include:• Developing and co-ordinating communication plans to promote council services and initiatives across channels including web, social media, intranet, and resident’s magazine.• Providing communications guidance to colleagues and partners - including senior management and external stakeholders - on messages, channels, audiences, and strategy.• Using content management systems to create, publish, and maintain content on Camden.gov.uk, lovecamden.org, and Camden’s intranet. • Developing and maintaining lovecamden.org, including writing blog posts, responding to user enquiries, monitoring and publishing on the Twitter and Facebook accounts, and working with web developers to improve functionality and user experience. • Managing design projects, including briefing designers, and ensuring that deadlines are met.

Fine Art (Ba Hons), 2:1

English And History Of Art (Ba Hons)

3 A Levels