Mark Bien Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

Involves significant autonomy and responsible for achieving the goals of the business by undertaking activities in promoting the brand, building and maintaining relationships with our members, new and existing referrers, referring employers, and our JV partners in Australia.

National Capital Region, Philippines

At Client1st Kichar-Micaity Services, we owe our success to our team making sure that we work together so that we don't drop the ball; but in the case when the ball gets dropped, everyone dives for the ball. As an Operations Manager and Point of Contact at our PH site, I manage overall operations and am responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the company.

Manila Philippines

Sales and Vending ManagerEmployee break room management, streamlining vendor/concessionaire services, improving data collection, apply technology to the experience thru the Kiosk and simplification of point of contact.

Manila, Philippines

Philippines

- Manage activities for Managed Services Clients including planning, preparation and readiness in delivering an excellent customer support experience as per laid out KPI- Act as liaison point and maintain close and active engagement with key stakeholders to ensure progression of lifecycle plans to schedules.- Prepare and maintain project and quality plans and track activities against the plan, providing regular and accurate reports as appropriate.- Act as a key Customer Support… Show more - Manage activities for Managed Services Clients including planning, preparation and readiness in delivering an excellent customer support experience as per laid out KPI- Act as liaison point and maintain close and active engagement with key stakeholders to ensure progression of lifecycle plans to schedules.- Prepare and maintain project and quality plans and track activities against the plan, providing regular and accurate reports as appropriate.- Act as a key Customer Support reference point for Managed Service Clients- Identify and champion issues and opportunities in partnership with key stakeholders where improvements to the customer experience of support can be made.- Work across the global Customer Support teams and functions to coordinate projects, and activities, as well as share information to deliver high levels of customer satisfaction.- Support and assist in other project activities as required and assigned by executive management.- Be a partner to our local and global Customer Support teams, sharing insight, knowledge, and best practices- Manage and develop the client relations through the full life-cycle of the account — on-boarding, initial ramp up, ongoing account management, end of month billing, and monthly/quarterly business reviews, etc. Show less

Ortigas Pasig, Philippines

In-active however still doing referrals

Manila

Will get your Scenarios and Loans Across, will walk with you step by step.Let me work with you and for you to get your business approved

Provide Support to an Account Manager and BrokersProvide Support to the Credit OfficersLoan Scenarios and Product SolutionsManaging Sales Support GroupTraining of New Hire for SalesCross Training other Departments; Mortgage EZYLending Support OfficerApproval Lending OfficerLoan Application Assessments and Recommendation for ApprovalTraining of New Hire for Lending DepartmentCross Training other Departments; Reduce Home LoansTele-Sales… Show more Provide Support to an Account Manager and BrokersProvide Support to the Credit OfficersLoan Scenarios and Product SolutionsManaging Sales Support GroupTraining of New Hire for SalesCross Training other Departments; Mortgage EZYLending Support OfficerApproval Lending OfficerLoan Application Assessments and Recommendation for ApprovalTraining of New Hire for Lending DepartmentCross Training other Departments; Reduce Home LoansTele-Sales AgentSchedules Phone meeting with Home Loan ConsultantGathers information from client that is vital for loan refinancing purposes.Lead GenerationProvide Training for new Hires; One World LearningReduce Home Loans RepresentativeSchedules Home and Phone meeting with Australian BrokersGathers information from client that is vital for loan refinancing purposes Show less

Mortgage Ezy Manila Philippines

Team Leader

Queensland, Australia

Managed Sales Support group.Supported Account Managers with theor daily task.Answered Loan Scenarios Prepares management ReportsTrained New Hires for the Sales Team and Re-enforcement Trainings for the Sales Support GroupContacts Business PartnersProvide Updates on Business Partners Application and pushes for ApprovalFollow Ups and Chasing of Missing InformationProvides above and beyond support to Business PartnersOthers

Qld / Manila

Assessment Of Home Loan Applications, Submission of Loan Mortgage Insurance Proposal, Recommendation for Approval of Loan Application. Scenarios and Business Partners Communications

Appointment settings for Account ManagersAppointment settings for Business PartnersCold Calling

Documentation Head / Marketing and Sales HeadHandles Loan DocumentsProcessed Legal Documents Regarding Land Development Including, Land Titles, Electric and Water Utilities, Government Requirements, Bank Requirements, HDMF requirements.Inspections of Housing Units to be delivered to HDMFHandles and Managed Brokers and AgentsPublic Relations; MSI-ECS Support Engineer (OJT)Troubleshoot computer peripherals Repairs Computer ( Desktop, Laptop, Servers, Routers… Show more Documentation Head / Marketing and Sales HeadHandles Loan DocumentsProcessed Legal Documents Regarding Land Development Including, Land Titles, Electric and Water Utilities, Government Requirements, Bank Requirements, HDMF requirements.Inspections of Housing Units to be delivered to HDMFHandles and Managed Brokers and AgentsPublic Relations; MSI-ECS Support Engineer (OJT)Troubleshoot computer peripherals Repairs Computer ( Desktop, Laptop, Servers, Routers )Maintain computer devicesCustomer Relation; Link2support Call Center; Maintain Local Area Network ( wired and wireless )Troubleshoot Wired and Wireless networksRepairs Routers and Print serversUpdate, Suggest, Advice customers about the product being supported Show less

Provides technical support to Small Office and Home Offices in regards with their Linksys Cisco devices. Provide Training for New Hires

Processed Land Titles, Housing Documentation and Housing LoansTracked Housing Construction and DevelopmentPerformed Quality Control of House Integrity before release to clientsPublic Relation;

Bs Engineering, Electrical And Electronics Engineering

Activities and Societies: AMA Electronics and Communications Engineering Society, AMA Volleyball Varisty Team ( Team Captain ), Student.

B.S, Electronics And Communications Engineering