Mark Bilowchtchuk Email & Phone Number

Springfield, Oregon, United States

Salem, Oregon, United States

Managed a team of 5 employees who specialized in servicing and fixing iOS and Android devices, and offered technical support and training to 15 T-Mobile personnel. In addition, provided troubleshooting assistance and sales solutions. Resulting in establishing the location as one of the highest-performing out of 64 in the West Coast region.Key Accomplishments:¤ Achieved the #1 ranking for service tickets on a month-over-month basis in the West Coast market.¤ Consistently surpassed the sales quota by 150% over 6 consecutive months, despite a 100% increase in the set goal over that period. Initially the goal was 200 tickets, but it increased to 400 which was achieved.¤ Won the Infinity Gauntlet trophy for 7 months in a row, as recognition for being ranked first out of 10 stores.¤ Acted as a volunteer and gained expertise in repairs and technical assistance for the district, becoming the go-to source for knowledge in the area.

Eugene, Oregon, United States

Assisted the franchise owner by offering support in various business areas such as onboarding, training, inventory control, and the implementation of operational guidelines. Participated in the recruitment process by interviewing potential hires and evaluating their fit for the business. Skillfully repaired and resolved technical issues with devices within the agreed time frame. Also, spearheaded the team in sales of pre-owned devices and accessories.Key Accomplishments:¤ Attained a ranking within the Top 10 of a network of 500 cell phone repair stores for overall gross revenue.¤ Achieved a growth of 230% in store revenue intake on a month-over-month basis over a 4-year period, resulting in an increase from an initial revenue of $30,000 per month to $100,000+ per month.¤ Obtained more than 700 positive reviews on Google, resulting in a 900% increase in feedback.

North Brunswick, New Jersey, United States

Successfully sold all AT&T products and services, consistently meeting or exceeding sales goals. Possessed a comprehensive knowledge of AT&T's offerings, including pricing, promotions, and services, and provided outstanding customer service throughout the sales process.Key Accomplishments:¤ Achieved the #1 ranking for highest customer service satisfaction with a 98% positive feedback rate.¤ Consistently achieved the highest rate of new Small Business customer acquisition for the NY/NJ market on a year-over-year basis.¤ Developed and facilitated an in-person training course for Small Business, which resulted in improved success among peers through increased knowledge and skills.¤ Visited various locations to personally train and mentor sales representatives on strategies and tactics for successfully selling to small businesses.