Progressive service management career spanning over 25 years in support development, delivery, and operations specializing in building right sized infrastructure and applying technology to accelerate sales success. Wide range of Enterprise and Consumer support services experience ranging from small startup operations to rapid growth large scale management. Proven P&L management success focusing on highest customer satisfaction, complete customer lifecycle management, and consistent predictable customer experience. Strong cross functional communicator and leader capable of building and developing top-producing teams and delivering best in class service through strong internal and external relationships at all levels.I bring a unique combination of small company entrepreneurship and right-sized process management to building and growing a customer success organization. This approach helps small companies align with large customer expectations so we can focus on solving their business challenges rather than constant process rework to keep up with scaling operations.Specialties: Service P&L and Strategic Selling LeadershipExecutive Account ManagementSolution SellingProject Management Professional ServicesEngineering and Service Fleet Management Customer Satisfaction Measurement and AnalyticsTechnical Education Certification DevelopmentService Product, Program and Marketing DevelopmentCustomer Lifecycle and Renewals ManagementProcess OptimizationInternational Support OperationsLicensing Strategy and DeliveryOutsourcing Selection, Negotiation, and Partner ManagementField Service Development and OperationsRapid Organizational Development to Support Customer GrowthGlobal Logistics Planning and Delivery