Mark Keeler Email & Phone Number

Boston, Massachusetts, United States

Transforming businesses into agile powerhouses is my passion and expertise. I spearheaded the creation of an Agile Transformation Office for a prominent network services provider, designing essential transformative services that fuelled organizational agility.Key Achievements:Agile Transformation Leadership: Coached leaders on the establishment of an Agile Transformation Office, defining crucial services pivotal in driving organizational agility.Agile Maturity Assessment: Expertly evaluated Agile maturity levels within organizations, leveraging direct client engagement and meticulous process analysis.Change Advocacy: Led the charge in cultivating customer-centric mindsets, advocating practices that drive business agility and value delivery.Workshop Facilitation: Orchestrated impactful workshops on Objectives & Key Results (OKRs), amplifying goal alignment and achievement strategies.Lean-Agile Training: Crafted and delivered comprehensive training on Lean-Agile principles and frameworks, empowering teams with Scrum, SAFe, Kanban, and Agile contract expertise.Innovative Solutions: Conceptualized and led a team to develop a cutting-edge MEAN stack web application, aiding project managers in choosing Agile career paths.Process Improvement: Devised tailored process improvement strategies through value stream mapping and workflow analysis, optimizing client operations.Lean-Agile Centers of Excellence: Guided clients in establishing Centers of Excellence, fostering continuous improvement and sustainable Agile adoption.My comprehensive experience and strategic leadership in Agile coaching have consistently delivered transformative results, driving enhanced performance, and operational excellence.

North Of Boston

Worked with those interested in developing a web presence, social media strategies, content creation, and content organization for search engine optimization. Used website analytic tools to educate clients on their website's performance relative to their stated goals. Produced and managed client requirements to enable migration between hosting platforms, site design, and infrastructure needs. -- Responsible for content management and visual design for community youth baseball website-- Educated clients on the value of their digital assets--- Speaker at MACUCC technology conference on SEO techniques and the emergence of SEO for mobile devices--- Used SEO techniques to improve Google/Bing search rankings of a MA religious institution to #1 position for their keyword target and geography -- Produced and managed client design requirements-- Provided cost analysis of cloud computing v. traditional ownership models to demonstrate potential savings-- Conducted IT equipment contract & service plan reviews resulting in client savings of up to 60%-- Volunteer Webmaster for local non-profits

Exeter, New Hampshire

Agile Coach with Expertise in Scrum, SAFe, and KanbanAgile Coaching: Successfully coached multiple concurrent teams using Scrum, SAFe frameworks for some, and Kanban for others. Facilitated framework-appropriate discovery, planning, and Kaizen events, leading to enhanced team performance through improved predictability, quality, and stakeholder visibility.Product Owner Mentorship: Guided Product Owners in building robust product backlogs and establishing effective backlog and RAID (Risks, Assumptions, Issues, Dependencies) management practices.Lean-Agile Transformation: Coached teams on Lean-Agile frameworks, methods, and practices, enabling them to thrive in rapidly changing environments and develop patterns of predictable delivery.Event Facilitation: Expert facilitator of Scrum events such as backlog refinement, sprint planning, sprint review, & DSU, SAFe essential program events, and Kanban meetings, ensuring alignment and progress across teams.XP: Championed the use of Extreme Programming practices to improve code qualityTDD Training: Provided team training on Test-Driven Development as a process improvement to raise code quality.BDD Training: Delivered comprehensive training on Behavior-Driven Development (BDD) for work discovery, improving the quality of epics and stories utilized by teams.Jira Customization: Designed and implemented custom Jira workflows and reporting dashboards to meet the evolving needs of teams, enhancing project tracking and reporting capabilities.Core Competencies:ScrumSAFeKanbanLean-Agile MethodologiesProduct Backlog ManagementRAID ManagementBehavior Driven Development (BDD)Jira Workflow Design and ReportingMy agile coaching expertise and ability to drive continuous improvement and predictability have consistently delivered high-quality outcomes and operational excellence

Westford, Massachusetts

Project Manager for the IBM Notes Client team for release 8.0 and Release Manager for the Notes 8.0.1 release. IBM Notes, under the Lotus brand, is a rich client based on technologies developed with Java for the IBM Workplace Client and built to run on Windows and Linux platforms. Client functionality included mail, calendaring, contacts, instant messaging, widget support and the IBM Lotus Productivity Tools (built on the Open Office v 1 and v 2 open-source codebase).· Responsible for supporting the project and management stakeholders through IBM's SDLC management process· Developed task level estimating process and application resulting in improved accuracy of feature sizing estimates by 25% to 50%· Managed client feature requirements· Maintained department schedules using MS Project and in-house Notes applications· Familiar with agile development methodologies· Developed a task level estimating process to improve schedule predictability · Developed Notes application task-level tracking system incorporating improved estimating process· Managed localization teams to meet project schedules· Responsible for ensuring development process compliance by the development team· Responsible the tracking of component dependenciesRelease management responsibilities included overall coordination of release schedule between all IBM Notes client teams and their dependencies. · Set release schedule based business directives provided by the senior management team· Coordination of release goals and schedule between the Notes client and Domino server teams· Coordination of release goals and schedule with IBM Notes Editor development team in China· Ensure project compliance with IBM corporate policies during an internal audit of development practices.

Westford, Massachusetts

Project Manager for IBM Workplace Client Technology development group responsible for mail, calendaring and contacts features. The technologies developed by the team were fully integrated and used in the IBM Notes Client starting with release 8.0.· Responsible for tracking the team's feature deliverables against schedule commitments· Responsible for the change management process· Managed a diverse team of native language speaking contractors during the localization phase

Westford, Massachusetts

Team Lead Contributor for IBM Workplace Client Technology QA team. IBM Workplace was a collection of collaborative software applications built on the Eclipse Rich Client Platform and designed to work with the IBM Websphere Portal offering based on Java EE. Primary feature responsibility for the client team included mail, calendaring, and contacts related features. · Managed Test Case tracking system deployment and team training· Implemented prototype Symantec Ghost disk imaging procedures to increase teamefficiency in server deployments.· Responsible for depart capital procurement.· Knowledgeable of IBM’s Globalization and Accessibility quality requirements and testprocesses.

Greater Boston Area

Produced test plans and test schedules for the QA team. Managed Test Case tracking system,deployment, and team training Used IBM X-series server configurator to create system requirements for test lab build-out Created system restore procedures for a lab environment to revert systems back to clean pre-installconditions for the daily installation of product server

Westford, Massachusetts

Quality Assurance Manager for the Lotus Discovery Server QA team. The Lotus Discovery Server was a search and knowledge management server designed to index and organize the collective information possessed by a given organization. Features included the automated generation of taxonomies and identification of relevant expertise within the organization.· Responsible for a team of twelve test engineers in all aspects of department management.· Responsible for localization compliance definitions for the Discovery Server Project.· Authored team’s test schedule, quality plan, and release criteria definitions.· Responsible for 3rd level support and the management of “crit sit” issues as escalated by1st and 2nd level support teams. Worked directly with critical situation managers toresolve customer issues.· Completed IBM’s Basic Blue management training. Familiar with IBM peoplemanagement policies and goals.

Westford, Massachusetts

Individual Contributor for Discovery Server API Automation. Used Java to co-write API automation for public interfaces in an enterprise-class knowledge management product. Developed test schedule and test plans.Coded test cases for performance test suite used to build acceptance tests.

Cambridge, Massachusetts

Team Lead for a team of four Quality Engineers in the SmartSuite Install QE team. Responsible for the testing of the SmartSuite installer. Successfully shipped two consecutive releaseswithin schedule. Responsibilities included composing test plans for Lotus SmartSuite’s proprietary installer. Developed automation strategy and set design goals for the automation team. Lead a QE team during the localization of the SmartSuite project in three languages simultaneously. Successfully completed testing and shipped product within schedule. Worked closely with a Dublin based team to document the localization process and teach to the Cambridge QE team. Developed new test strategies for the SmartSuite 9.6 localization team.

Cambridge, Massachusetts

Senior individual contributor responsible for testing Lotus FastSite and Lotus Freelance Graphics. FastSite was an instant intranet publishing application allowing documents to be quickly converted to HTML or proprietary Java document types and then linked together in a document group. Responsible for testing HTML output including security against exploits such as malicious code insertion. Authored test plans and provided management with detailed test schedules. Also responsible for test plan authoring and execution for Lotus Freelance Graphics, a presentation software package, and a competitor to MS Project.

Cambridge, Massachusetts

Quality Engineering lead for shrink wrapped home office productivity applications. Responsibilities included acting as technical lead and team lead for software quality assurance team, managed schedules & requirements with 3rd party development teams, and for producing project test plans and test outlines.

Cambridge, Massachusetts

Contracted quality engineer for shrink wrapped home office productivity applications. Performed GUI level testing on home productivity software using a variety of Win32 and Win16 based platforms.

Cambridge, Massachusetts

Contracted quality engineer for network enabled customer support products and automationsystems. Performed hardware compatibility testing with network enabled software.

Cambridge, Massachusetts

Contract technical support and quality assurance engineer assigned to AT&T's Interchange online computer service. Responsible supporting beta test customers and testing quality of the client's user interface.

Burlington, Massachusetts

Technical sales support for a Massachusetts area computer systems manufacturer specializing in personal computers and client/server solutions.