Mark Blakemore Email & Phone Number

The Role:The Role:- Senior Solution Engineer has thorough understanding of Litmos solutions and Salesforce solution, their features, functionalities and integrations and is internally recognized senior on complex solution matters.You will prepare and provide focused support to sales and partner teams during sales cycle and in customer calls, extending the solution expertise of the team influencing solution strategies, and understands our competitive advantage for customers and prospects. You understand the requirements, related business processes and Go-to-Market (GTM) strategy.Responsible for creation and delivery of customer facing assets and Litmos solution demonstrations. (desktop, mobile). Ensure high quality and high quality customer meetings. Showcase best-practice demo techniques and scenarios.Support partners in the development of product demonstration content to support their sales cycles.Always staying current on new product releases and market trends on providing world class sales support.Coach and mentor junior members of the team. Take an active role in enabling internal and external audiences about the solution.Provide sales and demo support of key marketing events.Exhibit agility and flexibility to meet business needs. Communicate relevant messages in a timely manner and with constructive feedback within the team.Coach and mentor junior members of the team. Implement best practices in responsibility area.Demonstrate innovative approaches to increase own and team productivity.Develop collaborative work relationships.

Investing in technology can be costly and time consuming, so if you have limited time and resources for implementation, wouldn’t you want an expert to manage the project? Or maybe you have the time and resources to do the implementation yourself, but wouldn’t it be great to have someone on your side, offering advice and best practices along the way?When it comes to implementing an LMS and getting a training program up and running, there can be a lot to do. Even when the technology is easy to deploy (like SAP Litmos Training), complex learning programs do require work to set up, especially for large organizations. You need to strategically build learning paths, course structures, teams, themes, users, and you may need to migrate historical learner data or other content – and the list goes on.This is what I offer, this is what it meant to be an SAP Litmos Mentor :)My previous role was as an account manager on the customer delight team for Learning Heroes ! As part of the role, I got involved with the entire customer journey. When a new customer joins I would onboard them and get them up to speed with their subscription. This is understanding how to use the content on the different platforms as well and discuss with them different launch techniques to get them ready for their new beginning. I would then continue to support them with any questions or queries offering them shared best practice to ensure they are getting the best out of the content.I also ran the entire Litmos Heroes support desk independently ensuring all their queries were dealt with as quickly and efficiently as possible. I would diagnose their issues and work with our different channels to provide them the best solution.Before becoming a SAP Litmos Mentor I project managed and implemented a huge migration from one system to another within the Litmos Heroes customer base. This is a really exciting time as we move customers over from our startup LMS to the newly upgraded Litmos LMS.

Warrington, United Kingdom

At BT I worked on Camp1 which is BT sport and AOT calls. We deal with customers who want to cancel their BT sport or customers who are in the process of moving to another provider and it is our job to make sure they don’t. It is important to have good rapport with the customer and be able to communicate in such a way so they don’t feel like it’s a hard sell. I have had good feedback as I have been a frequent quintile 1 advisor as well as getting chances to lead floor walk new teams to the centre as well as cover managing various teams on different camps.

Manchester, United Kingdom

During the summer of 2012, I was a handler for Servisair within the baggage hall. I was responsible for customers’ personal belongings being placed on the correct trailers to ensure that they were reunited with their belongings when they arrived at their destinations. On their return, I was also required to ensure that the baggage was placed on the conveyors for the customers to collect. I spent this summer period working with the Health & Safety Director for Servisair where I was asked to develop an internal communications system. The brief now includes the different health and safety incidents from all UK airports. I added videos and images to help improve show better information, for example showing the right way to load the belts onto the plane. This also helped with training and development. The presentation is visible on a monitor in the crew room for all the staff to see at all times. I based my presentation on a similar format that Sky Sports News currently use with the ticker tape feature being the most notable. My target audience is men aged 18-50.

It And Multimedia Computing Bsc (Hons), It And Multimedia Computing, Tbc

Activities and Societies: IT and Multimedia Computing, Helped to found the Gaming Society, Football.Currently in my final year.

As Level, Sport, B

Level 3 Btec National Diploma, It Practitoners (Software Development), Triple Grade - Distinction Merit Merit