Mark Blevins Email & Phone Number

Lebanon, Tn, Us

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Responsible for in home service networks - West

Norcross, Ga

After Sales and End of Life Support Services. Commercial, Consumer and Industrial Electronics

Murfreesboro, Tn

Provided operational guidance for start-up Reverse Logistics facility. Work flow process development Plant layout Service procedures and general SOP for the site.

Chattanooga, Tennessee Area

Alpharetta Ga

Project and Program management covering all aspects of service delivery and strategy.-Managed ASC network, rate negotiations, claims review and adjudication.-Established program and process to receive and process returns for Philips Accessories product line.

Greater Nashville Area, Tn

Commercial / B2B Service Solutions. Field and Depot service options to suit the needs of the electronic OEM space.PCB repair, custom wire harness manufacturing, fiber optic cabling, asset management, forward and reverse logistics.

Warranty Administration added to my previous responsibilities-Forecast warranty budget, cost and trends-Analyse failure/cost trends-Reporting warranty status to Corp/Global management-Defined and implemented repair strategyoptions for new products

Lebanon, Tn

Managed all aspects of the service support operations via Field Service, Technical Support and Technical Training departments. *Manage a staff of 14 people, 3 departments *Managed 1300 local, regional and national service contractors*Supported most major retail CE service organizations.*Provided management with performance reporting on service network health*Defined and executed service strategy with executive staff*Managed and controled warranty related expense*Special Projects as assigned

Managed a staff of 9 people that supported an independent network of 1300 repair service providers. Managed a technical call center and business support function for these companies. Goals and measures were repair turn time, cost per unit repair, contract management, rate negotiations and overall service performance.Organization also supported Toshiba's sales staff with service requirements from the selling dealer network perspective.

Management of NA service needs for non-display PC peripherals.

Manage the marketing/sales efforts of the software development department, developed strategies for marketing products outside of Philips ASC world. Ensured legal aspects of software distribution and development complied with existing company and legal guidelines. Made sales calls to promote FORCE as the industry standard for electronic service manuals to CE competitors and CE industry associations. Worked with Industry to evaluate use of FORCE as the standard platform for electronic service manuals. Wrote patent application for FORCE program (patent accepted) Attended trade shows, industry meetings, Service Conventions and other meetings to promote electronic manual technology as the future. Achieved adoption of FORCE as Philips global platform for service manuals.

One of three dept team members that developed a patented software technology for Electronic Service Manual Development and Distribution. Developed techniques for data conversion for development of Philips electronic service manuals Member of the team that developed operational methods andGUI for the FORCE service manual program. Made technical presentations to potential users and developers to provide insight into strengths and challanges of the product development cycle. Performed product demos at trade shows, conventions, and other industry meetings.

Manage audit teams for Quality inspections of Channel One Project, Satellite/RF network installations in public school systems. Develop test/evaluation process for Quality Audits to ensure installations met safety, electrical, mechanical and cosmetic design specifications. Reviewed and approved RF network designs from installers prior to deviation from norms of installation contracts. Tracked/controlled costs associated with standard installation deviation requests from contractors and installation clients. Negotiate with Contractors and Client to resolve non-standard installation requirements. Performed service assistance to Installers/Servicers and Users of Channel One hardware systems. Worked with Project Engineering Team to ensure service/installation processes met product design specifications.

Project management for Vidiwall products, multi-million $$ large screen video systems for indoor and outdoor sports arenas/facilities. Performed Site Surveys, reviewed RFQ specifications for bid purposes, meet with potential clients to discuss project technical requirements/installation requirementsWorked with contractors to satisfy requirements for interfacing of Vidiwall hardware with Broadcast Video Control Room for arena installations Performed on-site management of Installation projects, working with general and technical contractors to monitor performance and progress. Trained service technicians to repair Vidiwall systems.  Primary contact for service contract fulfillment for Vidiwall products

Resposible for performing serviceability/reliability reviews on new products prior to design/commercial release to market. Monitoring field failures and work as liason to factories, QA and design organizations. PC, PC Monitors, Vidiwall, Word Processors, Commercial TV

As Electronics Technology, Electronics

Business Admin