Mark Moore Email & Phone Number

Houston, Texas, Us

Us

Sold custom-designed POS software systems offering sophisticated inventory management, time and attendance, accounting, and POS functionality to clients in the U.S. Central region. Worked closely with clients’ senior IT and business leadership to ensure solutions met budget and technology requirements.• Advised restaurateurs and management companies on utilizing custom software to control costs, streamline fulfillment processes, and reduce time spent on purchasing, invoicing, and shipping documentation. • Partnered with sales group to expand and utilize CRM system to develop pipeline and share pipeline information across the organization.

Atlanta, Georgia, Us

Built and managed IT infrastructure supporting 500+ users across 12 locations. Maintained relationships with technology partners and vendors. Reported directly to company President. Company was acquired by Buffalo Wild Wings in 2013.• Led short- and long-term technology planning to ensure information systems were in place to support both the current and future needs of the business.• Spearheaded PCI compliance initiatives and rolled out companywide training, PCI testing, and employee policies.• Supervised a team of 12 direct and 24 indirect reports with responsibility for training, development, and performance reviews.• Upgraded legacy POS system to a modern solution that enabled management to make better business decisions and instantly access sales information and trends.• Modernized IT systems for inventory control, accounting, databases, server virtualization, and more.

Founded an IT support company providing computer, server, and network management services to small- to medium-sized businesses across multiple industries. Supervised staff in delivering remote and onsite support services.• Leveraged knowledge of business challenges related to information technology, regulatory requirements, and more to provide customized and cost-effective support to growing companies.

Retained through merger of Embedded Power Corp. and Lineo to provide worldwide systems administration. Continued support of Embedded offices while developing global infrastructure for Lineo.• Implemented and managed worldwide Domino/Lotus Notes infrastructure spanning multiple continents.• Supervised the integration of Texas-based network with corporate infrastructure of the acquiring company.

Columbus, Ohio, Us

Developed and supported nationwide network infrastructure with 50+ nodes. Coordinated all ISP-related activities, including routing issues, roaming access accounts, and domain maintenance for all locations. Configured email site, VPN, and firewall protection.• Created a private network infrastructure across the U.S. and consolidated multiple domains and Exchange environments into a single corporate model.

Maintained 20+ PCs across 2 office locations. Detected and resolved hardware problems, installed software, and performed help desk functions. • Developed unified employee training system for computer and software use.• Installed computers in newly opened Houston division and served as office’s network administrator.