Mark Bogetto Email & Phone Number

Newark, Nj

Maintenance of PSE&G's Energy Management System and related Transmission projects.

Newark, Nj

Dedicated technical support for PSEG's Energy Resources & Trade division. Responsible for all hardware and software issues on the trading floor and back office. As a member of a three person team, completed Windows 7 / hardware refresh rollout to 100+ users. Additional responsibilities include monitoring and supporting the NICE Recording System for the traders, Video Wall display, and disaster recovery offsite maintenance.

Newark, Nj

Dedicated technical support for PSEG's Energy Resources & Trade division. Responsible for all hardware and software issues on the trading floor and back office. As a member of a three person team, completed Windows 7 / hardware refresh rollout to 100+ users. Additional responsibilities include monitoring and supporting the NICE Recording System for the traders, Video Wall display, and disaster recovery offsite maintenance.

Jersey City, Nj

Sole level II/III technical support technician for PR Newswire’s offices in Jersey City (100 users) and Washington (35 users) and also assists technician in NYC office (150 users). Responsible for all hardware and software issues, supporting Windows XP/7, Lotus Notes, MS Office 2003 - 2010, Oracle financial software, and customized applications, maintenance of AD Users and Computers and basic networking.

Florham Park, Nj

3 month contract with Siemens IT to optimize all PCs in the BASF corporate office. Averaging 30-45 minutes per PC, the focus was to ensure all software was installed correctly and was up-to-date, clean up hard drives, and verify assets. Standard image included Windows XP, Office 2000, Lotus Notes and Novell Network client.

Silver Spring, Md

Provided day-to-day technical support to staff for network infrastructure, internal desktop systems software and hardware including desktop and laptop configuration both wired and wireless, telecom, audio/visual hardware and software from Help Desk tickets using the Remedy system. PC image included Windows XP, Lotus Notes and Office 2003. Member of the Executive Support, Audio/Visual Support, Macintosh Support, and PC Support teams. Configured, installed and supported blackberries for the executive staff.

Washington, D.C.

On contract providing desktop support for Smithsonian staff across the Washington Mall Campus. Primary source for creating and managing Windows 2000 and XP desktop and laptop images in Norton Ghost format for imaging new/outdated PCs. Also responsible for deskside customer service/support (HEAT) tickets created by the central Help Desk staff including, but not limited to: hardware/software/network troubleshooting, PC building and installing, and user instruction/tutorial.

Washington D.C. Metro Area

Responsible for overall management and business development in the branch, including the delivery of high-quality services to customers, achievement of sales performance and profit objectives, development of branch co-workers’ skills, and their supervision. Responsible for the deployment of the branch IT network evolution from local AppleTalk/Windows 3.11in the early 1990’s through Windows 95/98 to a Windows 2000 mixed domain including a variety of digital printing options. Installed and maintained computer workstations in customer rental area and back offices as needed. Beta tested new management office software as deployed.

Associate’S Degree, Computer Information Systems - Programming, 3.87 Magna Cum Laude

Activities and Societies: Phi Theta Kappa International Honor Society, Alpha Beta Gamma International Business Honor SocietyAssociate.

Music/General Studies

Activities and Societies: University of Michigan Men's Glee Club

Diploma, Voice

Voice Performance Major