Mark Boon Email & Phone Number

Senior technician working to SLA supporting 3000+ users and machines. Working with deployment servers, VMware/vSpear, Windows XP, Windows 7, Server 2010, Active directory, data transfers and blade hardware support. My current role is a "think on your feet position" finding the correct fix in a set timescale. Working under pressure to meet SLA targets.

Maintain and support IT systems in small to large companies throughout the South West of England. Server support and maintenance. Backup Exec and Acronis troubleshooting, Active Directory changes and support, Exchange changes, new accounts and setup. Support MS Office software and other applications. Mobile engineer and taking part in projects working as.

Worked throughout the whole IT team at AgustaWestlands in Yeovil. Passed full security clearance to work on secure networks within the MOD sector. Worked in the migration team moving user from Novell to Outlook and updating computer systems using my skills in hardware. Building new machines ready to use as a ghost image and also using ghost to build bulk.

I was employed as the PC support engineer for this company responsible for the sourcing, installation and maintenance of office based hardware, software and the mobile units, along with the design and implementation of the e-commerce websites belonging to this company. I was also responsible for the creation of stock movement and customer database systems.

Yeovil And South West

Responsible for customer support to Primary Schools throughout the South West with onsite support, troubleshooting server/client/network/Active Directory issues and resolving the problems with set deadlines. Creating user accounts within Active Directory and allowing individuals or groups certain administrator rights or access to parts of the network..

Somerset County Training

I would maintain the software aspect of a networked set of computers within a school. Responsible for updating Active Directory with new user accounts and password changes alongside allowing individual users administration rights. I was also on a rota for call outs and out of hour assistance. Looking after the databases and bringing records up to date. I.

Education record

SC Security cleard for MOD sites.

Education record

Education record

IBM RS6000 Training course

Education record

Nvq Level 2, It Systems And Support

Gcse

Activities and Societies: Part of the School Football TeamEndevour in IT in year 9 aged 13