Mark Borowiak Email & Phone Number

Cloquet, Minnesota, United States

St. Michael, Mn

Partnering with people and organizations to develop leaders, build high-performing teams and deliver results. * Leadership Transitioning and Assimilation Strategies* Team Development* Project Management* Succession Planning* Talent Management/EngagementResults:* Increased Sales* Reduced Turnover* Decreased Costs* Improved Financial Performance

Minneapolis, Mn

Partnered with business leaders to assess organizational needs, identify potential solutions and facilitate change to achieve desired results. Developed and implemented training modules for sales staff on new and existing products. Created new employee orientation/training materials. Consulted with organization to develop succession plan for anticipated senior leadership turnover.

Maple Grove, Mn

Directed all aspects of this successful operation including the oversight of 5 managers and 60 employees. Developed and successfully implemented strategic plans for addressing organizational needs which resulted in increased revenue, employee performance, engagement and retention. Skilled in building effective stakeholder relationships, training platforms, incentive programs, and developing upper management leadership. Design and implement programs and initiatives that build and improve interdepartmental communication, employee engagement, morale and performance. In addition, continuously evaluate, update, and improve a broad range of operational procedures. Provide oversight of product inventories and quality, labor, safety, and all related operations. Responsible for a $4.2M budget.Key Accomplishments:• Designed and implemented a new Management Training Program to help managers better understand personal development opportunities and expectations; also created a performance tracking tool for self appraisal—providing a roadmap for growth and a framework for performance measurement.• Developed and implemented an hourly employee training program that reduced time in training, improved product and service consistency and performance accountability.• Successfully led cross-organizational team charged with the establishing list of operational “Best Practices”.• Successfully oversaw the design and construction of the addition of a patio section which resulted in a 20% increase in seating capacity of the facility. • Developed and facilitated numerous workshops to improve customer service, teamwork, communication, operational standards and employee engagement. Resulted in improved employee morale and financial performance.• Created new documents and updated existing materials for managers to use throughout the hiring process; increased efficiency and saved time in recruiting and training.

Minneapolis, Mn

Responsible for all operations. Provided oversight of 7 managers and 60 hourly employees. Key Accomplishments:• Awarded for Most Improved Financial Performance • Developed and implemented new private event standards and marketing strategies that resulted in sales increase of $150K over the prior year. • Initiated changes designed to improve performance standards, employee engagement and cultural alignment.• Oversaw and managed cosmetic improvements to the interior of the restaurant to enhance appearance.• Analyzed marketing initiatives and eliminated unproductive efforts, actualized savings of over $100K.

Maple Grove, Mn

Responsible for the operation of this restaurant with $3.6M in sales. Key Accomplishments:• Recognized as General Manager of the Year.• Consistently delivered exceptional financial results, including increasing comp store sales for 4 consecutive years. • Served on strategic planning committee that helped construct a vision and plan for organizational growth. • Maintained hourly turnover levels that were consistently below industry and company averages. • Location was selected as the Regional Training Restaurant, developed and trained more than 24 managers.

Master Of Arts (Ma), Leadership

Completed coursework on Coaching and Consulting, driving Innovation and Creativity, effective Decision Making, Strategic Planning.

Bachelor Of Arts (B.A.), Fine And Studio Arts