At Kyndryl, my focus as an Integration Architect centers on enhancing the efficiency of financial services through the strategic integration of AI and ML technologies. I lead the design and deployment of automation solutions that not only streamline processes but also markedly improve service delivery. Collaborating closely with cross-functional teams, I ensure these technologies align perfectly with our business objectives to drive success and innovation.• Increased profitability: Successfully boosted account profitability by over 10% by implementing AI and ML solutions that reduced labor costs.• Enhanced operational efficiency: Developed automation strategies that significantly decreased processing times and bolstered system reliability.• Improved teamwork and project outcomes: Directed initiatives that fostered better integration across various departments, enhancing cross-functional communication.• Upgraded customer service: Implemented scalable automation solutions that improved customer service and response times.

During my time at IBM, I led architectural solutions for financial services clients, navigating the complexities of On Premise, Cloud, and Hybrid environments. My role involved direct engagement with C-level clients to gather essential business requirements, overseeing vendor relationships, and ensuring that integration tools like UCS, Moogsoft, Service Now, and AWS worked seamlessly with our AIops systems. This role demanded a high level of technical advisement and strategic foresight.• Boosted data processing efficiency: Crafted and executed architectural solutions that significantly increased client data processing capabilities.• Streamlined procurement processes: Reduced cycle times through efficient vendor management, enhancing operational agility.• Enhanced system reliability and response times: Improved integration processes with our internal AIops, ensuring enhanced system performance and reliability.

I managed costing and solutioning for data resiliency offerings, encompassing On Premise, Cloud, and Hybrid environments. I developed costing tools to facilitate transformation through steady-state labor, generating customizable seller solutions. I also educated sellers on the technical aspects and usability of these costing tools, and provided direct technical advisement to refine service solutions, ensuring optimal performance and client satisfaction.• Improved accuracy of service pricing through design and implementation of costing tools, enhancing competitive positioning and profitability.• Led comprehensive seller training sessions, increasing adoption and usability of newly developed tools.• Enhanced overall service solutioning through critical technical advisement, increasing in client project engagement.

I transitioned to IBM as part of a global outsourcing agreement with WPP, managing IT operations for Ogilvy and Grey Operating companies in North America. I maintained high-quality service levels for both IBM and client organizations, collaborated with commercial teams on 3rd party contract novation, and drove service improvement plans between IBM and WPP. I managed the transition of people, processes, and support services as part of the outsourcing engagement.• Achieved seamless integration and continuity of IT services through effective leadership in transition and knowledge transfer for outsourcing model.• Enhanced service delivery quality through implementation of service improvement plans.• Ensured compliance and alignment with strategic business objectives through effective management of contract novations.

I oversaw all aspects of capital planning, purchasing, and leasing for technology and facilities. I developed, implemented, and conducted variance analysis on sophisticated budgets, established a new Sarbanes-Oxley (SOX) compliance program, and directed the design, development, and deployment of technology strategies and policies. I collaborated on the IT roadmap to align with company goals, managed infrastructure, monitoring, global cyber threat security, and backups, and reviewed and evaluated technology alternatives using a sophisticated cost/benefit analysis template.• Supervised, trained, motivated, and mentored team of 4 direct reports and 15 indirect reports.• Reduced compliance risks through development of SOX compliance program, safeguarding company operations.• Spearheaded technology roadmap that aligned IT strategies with corporate goals, enhancing business efficiency.