I was brought in as part of an effort to change the software development process at FedEx Ground to an Agile (SAFe) process. I received 4 months of Agile/Product Design coaching from Pivotal / VMware and then trained other designers and developers in those Lean UX tools and techniques. I lead the UX efforts on a development team as an embedded designer on a high-profile project team that is working to redefine the way packages are moved across the FedEx ground network through the use of Big Data & simulation models to optimize the FedEx Ground network. Agile tools and techniques utilized - Now /Near/Next , Service Blueprint, User Research, Journey Mapping, Assumption Workshops, Persona Workshops, Boris & Snap-E, Design Studio, Event Storming, Story Mapping.

Client - FedEx

Clients Include-• Cummins Inc.• Daimler Trucks North America • Bed Bath and Beyond• Canon• The Children's Place• NASCO • Texas Children's Hospital• Saint Luke's Hospital (MO/KS) • Children's Hospital of Orange County• USAA• Capital Blue Cross• Blue Cross Blue Shield of South Carolina• Blue Cross Blue Shield of Tennessee• Trustmark Bank• RBS (Royal Bank of Scotland)• NBH Bank (Bank Midwest , Community Banks of Colorado, Hillcrest Bank)• Avery Dennison• APS (Arizona Public Service)• Austin Energy• NV Energy• Powesouth• Ferrallgas (Blue Rhino)• Heartland Technology (www.bitpack.com)• Los Gatos - Saratoga (CA) Joint Union High School District• Mattel (Collectors Sites)• Bausch + Lomb• GiGi's Playhouse• Freddy's FrozenCustard & Steakburgers• Konica Minolta Buisness Solutions Other Clients: TitleVest, Brickman, Follett, Theravance , UMBServices provided - Digital Strategy, Ethnographic Research, Usability Evaluation, Interaction (UX) Design,Information Architecture, Requirements Analysis for various platforms.

Worked on large global e-com website (1B in annual revenue, >600k product catalog, as many as 2 million visitors per month in traffic). Developed / implemented human-centered strategy (ethnographic field study, usability evaluations), to increase the usability of multiple web properties. Developed and created low fidelity mockups and wireframes (Visio, HTML, and Illustrator) to explore early design ideas. Created prototypes (Web 2.0 Html/JQuery and Photoshop) mockups to explore and evaluate later stage design ideas. Produced task analysis, context maps, personas, videos, presentations and other deliverables to communicate relevant user information to the development team and business stakeholders.

Lead User Experience designer for Command Post of the Future (CPOF) - A command and control application born out of DARPA and deployed in Iraq and Afghanistan. Responsibilities included implementing a user centered design process within the unique constraints of a military environment. Collected user analysis from various exercises (JFCOM, JFEX) subject matter experts and user training events. Articulated findings via presentations, personas, scenarios and other UX requirement documentation. Evaluated functionality with end-users via interactive participatory events, heuristic evaluations and classic usability evaluation studies. Evaluations also included work with motion simulator (MOOG 6DOF200E) and touch screen functionality. Lead designer for a variety of projects, among them - work to enable system usage in a vehicle (MBCOTM), optimizing a multi-screen application for single screen usage and designing a zooming (ZUI) interface. Responsible for design input and evaluation of a prototype for a DARPA project (Capture) to integrate digital paper/pen technology. Created and performed evaluation of unique time slider functionality, communicated findings in a research paper.

Responsible for advocating the benefits of a User Centered Design process, guiding and mentoring junior staff and recommend technology and strategies to meet user and business needs within scope and budget. Utilized online resources (ACM digital library, blogs, twitter) usability list-servers (CHI, UTEST), conferences (CHI, UPA) and books to stay abreast of research and breaking trends in user experience community. Conceived, designed and developed advanced flash prototyping tool to facilitate design, communication and user testing. Designed, developed and constructed portable usability lab and testing procedures to evaluate user interfaces. Created test plans, moderated usability tests, analyzed data and made recommendations based on testing data. Projects included UI design for, an Enterprise Accounts Receivable system and a system that facilitates effective user experience when system connectivity to the net is not available (Downtime).

Recruited and managed a team of full-time and contract User Experience researchers, designers and developers. Lead projects by guiding, defining, and prioritizing the team's work and project strategies. Identified and implemented the appropriate user centered data gathering and analysis methodologies and techniques, to create a delightful user experience that satisfies the business needs and fits within the constraints of the development process. Effectively communicated status updates, concerns, issues and other relevant observations to senior management.

Was the first member of the start-up TechRx user experience team and assisted in assembling the rest of the user interface team. Incorporated contextual inquiry to further the understanding of the end user and inform the design of the user interface. Utilized wire frames, paper prototypes, IA Diagrams and hi -fidelity prototypes to validate design ideas with end users and communicate design ideas with other members of the development team. Created and maintained design standards, style guides and standards to help ensure consistency throughout the user experience.

Designed and implemented websites for the Department of Surgery. Designed and developed an interactive prototype for the departments Residency program as part of a marketing program geared toward attracting prospective residents. Designed and implemented an Intranet to facilitate communication with-in the department.