Mark Bourne Email & Phone Number

Marble Arch, Maple House

Have an integral role in the success of the brand, through clear leadership and skilled management of the venue, ensuring that annual business targets are delivered and the venue achieves consistent high levels of service standards and delivery.Ensure the effective use of sound commercial skills, through the ability to negotiate, sell and develop strong client relationships.Execute strategic plan to develop all levels of existing and new business.Develop branding concept throughout the business, inline with central guidelines.Overall responsibility of the contract management companies ensuring delivery of service level agreements and regular interviews are undertaken ensuring all expectations are met.Ensure that there is a highly motivated and effective team of professionals who deliver consistently high standards within their level of expertise.Ensure the development and training of all new and existing staff is a primary focus at all times and HR systems are adhered to.Become a company ambassador and relationship builder through representing the venue at nationwide and local networking events.Effectively implement the venue strategy and to support and contribute to the overall company initiatives.Undertake allocated projects associated with any short-medium term strategies of either the venue or business wide nature.Responsible for producing an annual business plan for the venue; justify and monitor all annual income and expenditure to meet annual targets.Implement a prudent and efficient purchasing policy in line with company guidelines. Build a professional relationship with the Management Team through attendance at all senior level meetings, staff briefings and company events; provide appropriate information and reports at all meetings.

Birmingham, United Kingdom

Raising the profile of the IET Venues within Birmingham through PR & marketing activities; being an exceptional and professional ambassador for the IET in all business relationships. Ensuring that business unit budget objectives are met demonstrating good yield management, likewise minimising expenditure without compromising on service, to maximise profit.Communicating with the IET Venues group Marketing Team to produce a venue sales and marketing plan to promote business; achieving revenue targets per market sector.Developing the F&B strategy with the designated contract caterer to promote and market diverse menu’s across different market segments.Building and developing relationships with accounts within the DMC/MICE markets; growing new and defining existing business within the agency, corporate, government, charity and association markets. Delivering the highest quality of customer service by demonstrating core business values exceeding guests expectations; customer evaluation to be measured through the BDRC Venue Verdict programme.Effectively managing the on-sit M&E contractor, ensuring essential plant and equipment is fully maintained and serviced at all times, eradicating all building downtime. Project Management of all building repairs and refurbishments and installation of IT equipment.Implementing the IET CSR policy through GTBS accreditation; ensuring a culture of managing all waste exists, increasing energy efficiency and concern for the environment is communicated to all visitors and staff.Coordinating and managing the health, safety and security of IET Birmingham: Austin Court customers, members, staff, contractors and its Grade 2 listed building. Supporting the IET RDM with engaging and building links with other professional engineering bodies and institutions, schools and universities within the West Midlands region, to advance awareness and knowledge of the IET.

Birmingham, United Kingdom

Management of yield planner.Key account management.Sales Forecasting.Show rounds of the Venue with clients.Negotiating with the ability to close deals.Induction trainer for the department new starters.Creation of Venue SOP Manual.Receiving booking enquiries by phone and e-mail.Client interaction before, during and after invoicing client for event.Post event follow-up calls. Managing a team comprising of a Business Development Manager, Sales Executive and two Event Coordinators.