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@riotinto.com
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Mark Bowring is listed as IT Service Management and Service Delivery Professional | Excellence in IT Operations | Inspired by Continual Improvement at Icon Group, a company with 543 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a work email signal at riotinto.com and a matched LinkedIn profile for Mark Bowring.
Mark Bowring previously worked as Head of IT Service Delivery at Icon Group and Service Portfolio and Catalogue Management Specialist at Rio Tinto. Mark Bowring holds Bachelor’S Degree, Business Majoring In Human Resource Management from Queensland University Of Technology.
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A senior IT specialist with over 20 years experience in a variety of IT Service Management (ITSM) and IT Service Delivery roles. Expertise with best practice frameworks, utilising IT platforms & tools and leading continual improvement initiatives to elevate service and operational footprints.Career has been in a diverse range of industries, including reputable medical, finance and mining organisations. Proven record within programs and initiatives that deliver high-value service improvements. Successfully able to operate at scale across managed service environments and a variety of modern, diverse and complex enterprise service and technology models. Known for being a dedicated professional who cares about his work. A keen collaborator who influences and supports positive outcomes for customers and stakeholders. Possesses mature business acumen and critical thinking skills. Adept at change and welcomes new challenges.
Listed skills include Change Management, Itil, It Operations, It Service Management, and 16 others.
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A career timeline built from the work history available for this profile.
Brisbane, Queensland, Australia
Responsible for delivery of IT service within Icon Group. Includes ownership of IT Service Desk and Site Service functions and responsibility for IT Service Management including ITSM platform.
Brisbane, Queensland, Australia
Member of a global team that was responsible for developing, delivering and maintaining IS&T's Service Portfolio and Service Catalogues (including the related items which are directly requestable and fulfilled via ServiceNow).
Brisbane, Australia
Senior member of a global team that was responsible for the Critical / Major Incident Management (CIM / MIM), Problem Management and Business Continuity processes and Business Resilience and Recovery Programme within IS&T.
Brisbane, Australia
Co-leader of a global team that was responsible for the governance, support and continual improvement of the enterprise wide Service Management function within IS&T. Scope of practices and processes included Service Transition, Change and Release Management, Critical Incident Management, Problem Management and IT Communications.
Brisbane, Australia
Senior member of a team who governed, supported and continually improved the STS, Change & Release, Critical Incident Management, Problem and Communication processes within IS&T.
Brisbane, Australia
Member of a global team that was responsible for providing support, governance and continual process improvement of the Change and Release Management process used within IS&T.
Brisbane, Australia
Led a global team (including members within an outsourced partner) that was responsponsible to develop, implement and support the IT service catalogue used globally within Rio Tinto.
Sydney, Australia
Led the team who provided the full range of IT support services to the business.
Other employees you can reach at icon.ie. View company contacts for 543 employees →
Hamish Straker
Colleague at Icon Group
Cleveland, Queensland, Australia, Australia
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PL
Pei Li B.
Colleague at Icon Group
Australia, Australia
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CD
Christina D.
Colleague at Icon Group
Greater Melbourne Area, Australia
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RS
Rasa Safar
Colleague at Icon Group
Melbourne, Victoria, Australia, Australia
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LN
Liddy Noonan
Colleague at Icon Group
Victoria, Australia, Australia
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RM
Rebecca Murry
Colleague at Icon Group
Toowoomba, Queensland, Australia, Australia
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DM
David Macfarlane
Colleague at Icon Group
Chermside West, Queensland, Australia, Australia
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CP
Claire Pell
Colleague at Icon Group
Chelsea Heights, Victoria, Australia, Australia
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LC
Leena Chong
Colleague at Icon Group
Sydney, New South Wales, Australia, Australia
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TW
Tessa Walsh
Colleague at Icon Group
Wellington, Wellington, New Zealand, New Zealand
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Activities and Societies: Included a three month work placement with Brisbane Water (now part of Queensland Urban Utilities).
Quick answers generated from the profile data available on this page.
Mark Bowring works for Icon Group.
Mark Bowring is listed as IT Service Management and Service Delivery Professional | Excellence in IT Operations | Inspired by Continual Improvement at Icon Group.
AeroLeads has found 1 work email signal at @riotinto.com for Mark Bowring at Icon Group.
Mark Bowring is based in Brisbane, Queensland, Australia while working with Icon Group.
Mark Bowring has worked for Icon Group, Rio Tinto, and Stonebridge Group.
Mark Bowring's colleagues at Icon Group include Hamish Straker, Pei Li B., Christina D., Rasa Safar, and Liddy Noonan.
You can use AeroLeads to view verified contact signals for Mark Bowring at Icon Group, including work email, phone, and LinkedIn data when available.
Mark Bowring holds Bachelor’S Degree, Business Majoring In Human Resource Management from Queensland University Of Technology.
Mark Bowring is listed with skills including Change Management, Itil, It Operations, It Service Management, Leadership, Project Management, It Management, and Project Delivery.
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