Mark Patel Email & Phone Number

Portland, Oregon, Us

Direct strategic, financial, access, quality, service, and value-based care improvements for Primary Care in Oregon and SW Washington in partnership with physician leaders.Key highlights:Developed and executed a primary care access improvement strategy to increase visit capacity, close the supply-demand gap, promote retention/recruitment of core primary care FTEs and improve patient ease of scheduling over the next 18 months.Research, design, pilot, implementation and scaling of a new message management infrastructure across the NW region to manage all patient initiated messages in a high quality, timely manner.Implemented an access management playbook and supporting analytical tools with linked metrics process designed to find variation and optimize use of clinicians for key improvement areas of visit/procedure capacity, staffing support, appointment timeliness, and patient ease of scheduling.Leadership of 24/7 virtual care including the launch of two new service lines.

Oakland, California, Us

Supporting the CFO, COO and VP HR along with their leadership teams.Key highlights:Assessment and recommendations to develop a centralized Strategy Implementation Office to execute and oversee programs and projects designed to move the needle on high priority metrics.Assessment, recommendation and implementation planning to improve morale and performance in the Marketing, Sales and Business Development functions. Focus centered on improvements in role clarity, organizational structure and process redesign as well workshops designed to align teams around common values and behaviors to strengthen culture.

Portland, Oregon, Us

* Nike, a global footwear and apparel firm* Kaiser Permanente, a national integrated managed healthcare consortium* Sovos Brands, a private equity backed food and beverage startup run by former Fortune 500 execsStrategic planning, experience design, process improvement, program management, organizational design, change management and executive coaching.

Portland, Or, Us

Lead team of 42 in brand strategy, design, project management, digital, media relations and community engagement. Serve as internal consultant to fundraising and corporate relations teams on joint CSR/cause marketing efforts with Starbucks, Mastercard, Coca-Cola, TripAdvisor, AirBnB and Nau.Mercy Corps is a $500m international humanitarian and development agency with 4,800 team mates in 40 countries.

Portland, Oregon, Us

Leading team of 90 people and managing a budget of $9.8 million in:Brand Management: Audience insights, creative direction, on and offline strategy and communications for arguably one of the most beloved brands in Oregon. Responsibilities include developing strategies and implementing programs to build loyalty with 30,000 member households.Product Management & Experience Design: All aspects of the product portfolio including exhibitions, educational programs, restaurant, digital and brick and mortar retail, two mixed media theaters, a co-work space for small scale tech and creative firms as well as a dozens of large scale events. Business Development: Set strategy and directed sales team for one of the largest exhibit building programs in the US.Digital: Led both long term strategy & short term implementation practices for all ERP, CRM, mobile and web systems impacting finance, sales and operations.Partnership Development: Created framework and processes for partnership development. Personally managed a portfolio including Portland Timbers, Chevron, Comcast, Pixar Studios, Oregon Health Science University, Whole Foods, Intel, Laika, TEDx, Adidas and Fred Meyer.Project Management: Oversaw several multi-million dollar projects designed to cut costs, increase revenue and improve customer experience. Examples: renovating and re-programming food operations, migrating and re- programming two mixed media and theater spaces, complete outsourcing of all museum retail operations, the reorganization, realignment and coaching of 70 staff members and consulting with several international organizations on the production, brand development and market positioning of an internationally acclaimed science and natural history exhibition, Sherlock Homes.

Phoenix, Az, Us

Brand Management: Responsible for driving attendance, building membership and re-positioning the brand of the museum as the premier cultural spot in town. Marketing Communications: Led all traditional and digital marketing campaigns. Responsible for a team that handled crisis communications and media relations.Events: Designed and produced several signature festivals to the Museum including Devoured Culinary Festival, now in its 6th year and the premier event of its kind in the SouthWest.Consulting: Addressing the need to provide greater access to the arts and cultural sector, devised and implemented several highly collaborative citywide programs including the Culture Pass (act1az.org/culture-pass/). Result: 14 non-profits, 1 private foundation, 3 media companies and 1 corporation collaborated to drive 140,000 people to arts organizations within 12 months of launch. The program is now entering its 6th year of operation.

Phoenix, Az, Us

Lead planning and account service for agency’s largest integrated client in the automotive space. Drove business and brand strategy; collaborated with agency’s directors of public relations, interactive, research, media buying, creative and advertising to build comprehensive business and marketing plan; and conducted primary and secondary research to validate agency recommendations.Additional clients include: Nike (Grind), P.F. Chang’s/Pei Wei Asian Diner, Casino of the Sun, Arizona Children’s Association, and the Citizens Clean Elections Commission.

San Sebastian De Los Reyes, Madrid, Es

Directed the marketing and technology divisions for companies within the TYPSA Group, a $250M international engineering firm headquartered in Madrid, Spain with offices around the globe.Span off the marketing department into a full service brand consultancy that handled all communications for the company as well as winning important new clients such as the American Institute of Architects, the City of Phoenix and the Arizona Department of Transportation.

Puteaux, Fr

Headquartered in Paris, Havas operates in more than 100 countries and is one of the largest global advertising and communications groups in the world.AccenturePartnered with Accenture in Paris on the technical specification of a new online sales and service portal for Peugeot dealers across Europe.AutoTrader Led a multidisciplinary team to deliver a groundbreaking re-design of the Autotrader website. This included consulting directly on audience research as well as oversight of the UI engineering process.British Tourist AuthorityLed a multidisciplinary team responsible for the specification, creation, integration and end user adoption of a multi- lingual, custom content management system for visitbritain.com.ToshibaIdentified opportunities for the growth of Toshiba’s mobile business. Culminated in the the planning and management of a highly successful online loyalty club for Toshiba laptop owners.Additional clients included: Adidas, IBM and Orange.

New York, Ny, Us

Clients included Ford Motor Company, Standard Chartered Bank and Cadbury Schweppes.

Tokyo, Jp

Managing a number of large scale television projects as well as heavy involvement in the implementation of SAP from both a technical, business process engineering and change management perspective. SAP MM certified.

Data Driven Marketing

Bachelor Of Arts, Geography And Economics