Mark Breaux Email and Phone Number

Main responsibilities include Identity Solutions and Citrix Virtual Desktops and Apps.

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Build and implement Cerner’s Mobile Enterprise Management (MEM) environment for all of Cerner and its clients. Manage 30,000+ devices utilizing VMWare AirWatch and Citrix XenMobile. Train associates and clients on administering the MEM solutions according to best practices. Manage 7,000+ virtual desktops within Citrix XenDesktop Environment. Deploy and Maintain Enterprise File Sharing solutions including Citrix Sharefile and Microsoft OneDrive. Accomplishments:Lead Engineer and Architect for Mobile Enterprise Management solutions for both clients and associates. 99.999% uptime achieved.Rolled out OneDrive for Business to Cerner associates.

While at Citizens, I established and directed the strategic long term goals, policies and procedures for the bank's information technology department. I determined the bank's long-term systems needs and hardware acquisitions to accomplish the Citizens' business objectives. I trained employees on core business applications. I researched disaster recovery needs and implemented new systems to accomplish D/R and B/C readiness, including but not limited to, off-site backups, RAID hard drive setups, contingency plans, network infrastructure with no single point of failure, and VMWare replication software for less downtime.Accomplishments:Sonicwall CDP remote backup and VMWare Replication for same day recovery.Avaya Phone System Implementation with 50 phonesVMware ESXi and VMware View deployment for 15+ virtual servers and 45 virtual desktops.Nimble Storage deployment to maximize the performance of our 45 desktops.Re-wrote company policies governing security, email, internet, and incident response.Instituted Document Management Program utilizing Active View Content ManagementSpearheaded large scale conversion of core banking software and datacenter

Supervised and coordinated the activities of help desk interns engaged in assisting computer users with hardware and software questions/concerns, fielded telephone calls and e-mail messages from customers seeking guidance on technical obstacles, diagnosed nature of challenge, and assisted customers through problem solving steps. Performed diagnostic and troubleshooting steps to resolve information systems problems so as to minimize down time of applications and personnel. Used project management skills to coordinate registration times throughout the year. Maintained and improved systems at remote centers in Oklahoma City, St. Louis and Minneapolis. Utilized tools like Active Directory Users and Computers to create accounts and accomplish IT security. Accomplishments:Standardized academic images for classroom PCsEstablished File Servers at remote centers Helped migrate remote centers from Novell Netware to Microsoft Active Directory

Analyzed data processing requirements to provide systems that fulfilled needs for projects. Added users to the network system, installed and re-routed cables, and ensured LAN/WAN security. Recommended purchase of equipment for optimal match of user needs and system capabilities. Monitored Federal compliance reports as to security, updates, and data management and reported to manager as needed. Trained and provided assistance to end-users. Maintained Windows Server 2003 network including two file servers, two Suntel bank software servers, and one exchange server. Maintained backups through Symantec Backup exec and updates through WSUS server. Accomplishments:Replaced Compaq MS Server 2000 file server with 2 HP Proliant MS Server 2003 File ServersHeaded up replacement of outsourced commercial lending solution with an in-house solutionMigrated Server room from a downstairs wiring closet to an electronically-locked secure room with a dedicated central A/C system

Collaborated with customers and state regulators to determine the issue and fix it as soon as possible. Proficient typing skills developed over the course of my tenure. All emails, phone calls, and voicemails handled with patience and efficiency. Developed good multi-tasking attributes due to the volume of calls.