Director Of Quality And Operational Excellence / Sr. Program Manager
Clearwater, Fl, Us
This remarkably rewarding position within a fast paced, start-up environment proved to be a great challenge on a daily basis with the duties of a Program Manager while simultaneously aiding in building a business. *Served as the Senior Program Manager for the VATRP / ACE contract with the Federal Communications Commission (FCC) to develop and deliver four standards based, VRS industry interoperable; voice, video and real-time text endpoints to provide benefit to the Deaf and Hard of Hearing (DHoH) community within a ridiculously short timeline. *Provided oversight for multiple Agile project teams up to 40 FTE. *Successfully delivered all project milestones on time and on budget. *Facilitated executive stakeholder meetings*Provided status, timelines, risks, issues, mitigations, reports and dashboards.*Negotiated contract modifications and extensions *Responsible for all Contractual Deliverables: WBS, PMP, Comm Plan, QA Plan, Test Plan, Outreach Plan, Risk Mgmt Plan, Staffing Plans*Coordinated DevOps processes and workflows within Atlassian Tools (JIRA & Confluence), GitHub, TestRail & FlowDockDirector of Quality and Operational Excellence*With the Director of Development and QA Lead, aided in establishing an Agile product development process. *Served as Product Implementation Team Lead to successfully manage cloud hosted, web based product implementations.*With the CEO, developed and implemented a Sales Strategy for SOLVES platform; including Reporting, Dashboards and CRM management.*Integrated the processes of Sales, Implementation and Development Teams into a single workflow. *Applied and maintained CMMI based configuration management practices to corporate repositories and documentation.*Worked directly with the CEO, General Counsel, Dir of Administration and others to form strategic marketing plans and to collaborate on the creation several product information and marketing guides.