A commercial, MBA qualified Chair/business leader with public and international private sector and non-executive experience. Specialising in building service businesses and transforming complex programmes. Proven relationship management and negotiation skills at Cabinet and C level. A flair for delivering great results through people including training and mentoring. Track record of managing P&L > £300m, in global outsourcing, professional and customer services, defence and IT· Awarded an MBE for or services to business, the economy and to charity, particularly during the Covid-19 pandemic. Appointed a Deputy Lieutenant, serving the County of Hertfordshire. Elected by fellow LEP Chairs to Chair the LEP Network, now the Business Board Network, resulting in significant involvement in the UK Government's response to the Covid 19 pandemic and a major impact on local economic development · Invited to chair the Hertfordshire Local Enterprise Partnership responsible for over £320m public investment and leveraging over £700m from the private sector. Co-opted member of the Hertfordshire Growth Board. Secured £44m UK Growth Deal funding, competing against 37 other LEPs, attracting significant private sector leverage. Approved projects will deliver a range of outputs including improvements in regional productivity· Led the major deal that secured Accenture’s re-entry into the UK Utilities BPO market· Built Tata Consultancy Services UK and Europe BPO practice. Chair of the TCS BPO Global Sales Council· Elected by the European Shared Services industry community as one of six leading visionaries (SSON G6 panel) on two occasions· Executed one of the UK service industry’s largest contact/call centre transformation programmes, leveraging technology to reduce 72 sites to 9, cutting Royal Mail’s cost to serve by over 30%, dramatically improving the customer experience and creating a great place to work· Received industry recognition for the Royal Mail transformation as a finalist in the 2003 National Customer Service Awards, “Leader of the Year” category· Led the successful negotiation of a groundbreaking MoU with Central Government to establish new relationship rules with Royal Mail’s largest customer· Recovered Siemens’ Immigration Private Finance Initiative contract, securing the Home Secretary’s support for the revised programme, then delivering it to time and cost