Mark Anthony Brillo Email and Phone Number

• Provides network administration, includes installation and configuration of network printers, workstations for printers, assembly machines and telephones.• Support Teacher and Student Application ( Mathletics, Literacy Planet, Raz Kids, Learning Ladder, Class Dojo all school softwares) • KHDA apps installation ( EMSAT, Khda EID etc)• Microsoft Teams ( Creating Group, Adding Teacher and Student, Class Notebook, One Note, Live Events, Webinar, Calendar Meeting, Make sure all security of Teams is organized)• Troubleshooting Hardware, Software and Network. • Received telephone calls and emails from users on IT-related enquiries and trouble-reporting.• Set up projectors, sound system and computers for events and assemblies.• Arrange Laptop Trolley and iPad Trolley schedules and make sure that it is given to teachers on time.• Manage apple devices (ipad, apple TV) via apple configurator 2.• Creating User Account and Resetting/Unlocked Password through Active Directory.• Capture and Deploy Image using Network Image (Windows 10)• Cartridges management & Inventory.• Installations of network printer and maintenance (HP and Ricoh) • Cleaning and Changing Lamp of NEC Projector.• Manage all received deliveries and send Invoice through Accounts.• Monitor and maintain computer applications.• Handle Provide user support and technical issue resolution via email, phone and other electronic medium.• Install computer applications for new laptops/computers and provide reimaging.• Handle IP phones configuration, troubleshooting and configuration through telephony manager.• Manage Active Directory (Add, Remove, Reset Passwords, Move Computer Name etc.).• Manage data files such as Inventories, deliveries and reports• Ensure all the assigned incidents are handled properly and timely• Preventive Maintenance of Server Room/IDF Room (Cleaning/ Network Connection)

Install, maintain, upgrade and repair computer equipment and peripherals (printers, projectors, cameras, etc.).Provide technical support to users and maintenance to various systems, hardware, and software application.Works with tech support colleagues, staff, and students to match their needs with appropriate equipment and software.Unbox, configure, deploy, and assist in remote management of iPads and laptops.Diagnose and solve computer hardware, software, network access issues.Maintain records, update inventory and service databases.Maintain physical inventory storage.Update and maintain website using WordPress.Creates, deletes, and modifies user accounts via Office 365 Active Directory.Maintain and secure that all access point is working, and Wi‐Fi is available throughout the school area.Manage and maintain school network firewall (FortiGate)Provides internet access to staff/students with strict policies based on school appropriation.Perform related duties as assigned.

- Automatization of all outgoing daily/weekly/monthly reports using VBscript, Google script, Access database, Excel, APIs.- To be the backbone of the IT structure of the call center which includes the internet, continuous flow of internal and external emails in MS Exchange 2003 and the LAN.Provides Support for more than 30 agents in the Call Center excluding the Supervisors and the General Manager- Created help desk tickets, troubleshot and resolved desktop issues.Secures the stability of voice system of the company using Avaya Systems (IPO).- Performs installation and flow for interactive voice response (IVR) system.- We support the call center for VLCC, British Council, Philips ME, Unilever ME, PepsiCo, etc.- Performs scheduled Data Archiving and Backup with a systematized procedure using advanced software.- Develops MS Access Front‐End Back‐end using VBA for different campaigns/clients for agent’s graphical user interface.- Develops Utility and Data Reports using JavaScript through Google App Script- Manages and maintains all the IT facilities, which include IP Cameras, Servers, and external hard drives, agents, and supervisors’ workstations, etc- Routinely inspected all supported hardware, identifying all potential problems and repairing the same.- Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc.- Cable installation, CCTV cameras installation, DVR configuration, access, and support.- Maintains and update McAfee Antivirus, Avast‐antivirus server, and clients.- Implemented technical procedures and standards for preserving the integrity and security of data, reports, and access.- Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency.

• Assisting IT Supervisor in developing internal programs • Confirms project requirements by reviewing program objective, input data, and output requirements with supervisor and end-user.• Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.• Encodes project requirements by converting workflow information into computer language.• Programs the computer by entering coded information.• Confirms program operation by conducting tests; modifying program sequence and/or codes.• Prepares reference for users by writing operating instructions.• Maintains historical records by documenting program development and revisions.• Ensures operation of equipment by following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.• Troubleshoot network problems in workstations