Mark Brittain Email & Phone Number

London, United Kingdom

London, United Kingdom

Change Manager / Business Analyst within the IM Operations Department at C. Hoare & Co. Responsible for managing and monitoring all projects and issues relating to Back and Middle Office functions within the business. Close liaison with the Front Office, internal IT and system vendors. Included process mapping of each business area, identifying possible areas for improvement and cost / time savings.Key projects undertaken include custody migration, annual system upgrades (SimCorp… Show more Change Manager / Business Analyst within the IM Operations Department at C. Hoare & Co. Responsible for managing and monitoring all projects and issues relating to Back and Middle Office functions within the business. Close liaison with the Front Office, internal IT and system vendors. Included process mapping of each business area, identifying possible areas for improvement and cost / time savings.Key projects undertaken include custody migration, annual system upgrades (SimCorp Dimension), new client relationship system (RDM), client tax reporting changes, enhancement of FATCA, OI/EUSD, CRS and CMAR returns and various other internal system enhancements.Management of a junior business analyst including mentoring and training.Played a key role in the automation and control of the asset transfer and subsequent close down of Wealth Management at C. Hoare & Co. during 2017. Show less

London, United Kingdom

Business Analyst on the Thomson Reuters "Total Wealth Solution". Primary responsibility was the BETA Global back office system. Produced detailed project documentation including business requirements, functional specifications, test plans, test scripts and expected results.Ran client workshops to ensure functionality met their business requirements. Designed solutions to meet client needs. Provided client support and training upon delivery of system enhancements.Produced process flows /… Show more Business Analyst on the Thomson Reuters "Total Wealth Solution". Primary responsibility was the BETA Global back office system. Produced detailed project documentation including business requirements, functional specifications, test plans, test scripts and expected results.Ran client workshops to ensure functionality met their business requirements. Designed solutions to meet client needs. Provided client support and training upon delivery of system enhancements.Produced process flows / presentations to illustrate “as is” and “to be” processes for business functions under review. Used these to identify gaps and to document the changes required.Executed test plans, logging issues and liaising with the development and QA teams to ensure fixes delivered. Supported clients with UAT and live system issues.Various system enhancements including changes for CREST messaging, third party interfaces, reconciliation, certificate management and client reporting. Show less

London, United Kingdom

Contract working for a consultancy company on site at client’s offices (Teather & Greenwood / Landsbanki Securities), analysing and testing the CREST interface for a new back office system.Interviewed users, creating process flows for all trading scenarios. Identified the CREST message types, content and status updates required in each case.Documented and executed test scripts, checking message content ensuring compliance with the CREST DEX and transaction reporting rules. Worked with… Show more Contract working for a consultancy company on site at client’s offices (Teather & Greenwood / Landsbanki Securities), analysing and testing the CREST interface for a new back office system.Interviewed users, creating process flows for all trading scenarios. Identified the CREST message types, content and status updates required in each case.Documented and executed test scripts, checking message content ensuring compliance with the CREST DEX and transaction reporting rules. Worked with the client and the software provider to ensure that issues were logged and fixes re-tested. Provided post implementation user support. Show less

London, United Kingdom

Key responsibility was to ensure that the internal custody systems were developed in line with user and market requirements and that user procedures were updated accordingly.Managed the full project lifecycle including requirements gathering, test scripts and execution. Created project plans ensuring resources available and milestones met.Managed third party vendor relationships, ensuring costs and delivery within budget and deadlines.Provided training documentation and user support… Show more Key responsibility was to ensure that the internal custody systems were developed in line with user and market requirements and that user procedures were updated accordingly.Managed the full project lifecycle including requirements gathering, test scripts and execution. Created project plans ensuring resources available and milestones met.Managed third party vendor relationships, ensuring costs and delivery within budget and deadlines.Provided training documentation and user support with respect to functionality changes.Included analysis and delivery of CREST DEX and SWIFT standards releases, SWIFT ISO 15022 migration, STP rates with sub-custodians, EUCLID IP migration, and custody exit to JP Morgan. Show less

London, United Kingdom

Responsible for the acceptance testing of a new custody system to ensure it met the requirements of the business. Gained a working knowledge of acceptance testing methodology and controls.Analysis of requirements for CREST, including the testing and implementation of a third party messaging interface.Ensured that changes were correctly planned, documented, and executed. Created test scripts and expected results in accordance with business requirements. Maintained internal issues… Show more Responsible for the acceptance testing of a new custody system to ensure it met the requirements of the business. Gained a working knowledge of acceptance testing methodology and controls.Analysis of requirements for CREST, including the testing and implementation of a third party messaging interface.Ensured that changes were correctly planned, documented, and executed. Created test scripts and expected results in accordance with business requirements. Maintained internal issues logs ensuring that problems resolved.This project related role followed experience of settlements and corporate actions in the operational area to supervisory level. Show less