Mark Brody

Mark Brody Email and Phone Number

Licensed Mastermind Group Facilitator @ Ambition In Motion
Round Rock, TX, US
Mark Brody's Location
Round Rock, Texas, United States, United States
About Mark Brody

Customer focused Contact Center Industry Professional with over 30 years in contact centers spanning multiple industries to include client management, quality assurance, contact center leadership, and workforce management expertise. Current President for The Austin Contact Center Alliance (ACCA).Launched Brohawk Solutions, LLC. in August 2018. Working with small to mid-size contact centers looking to improve operational efficiencies , employee engagement, and ultimately leading to an improved customer experience.

Mark Brody's Current Company Details
Ambition In Motion

Ambition In Motion

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Licensed Mastermind Group Facilitator
Round Rock, TX, US
Mark Brody Work Experience Details
  • Ambition In Motion
    Licensed Mastermind Group Facilitator
    Ambition In Motion
    Round Rock, Tx, Us
    View
  • Trachmar, Llc
    Director Of Contact Center Programs
    Trachmar, Llc Jan 2022 - Present
    Austin, Us
    View
  • J.D. Power
    Certified Evaluator - Customer Service Practice
    J.D. Power Sep 2019 - Present
    Troy, Mi, Us
    View
  • Brohawk Solutions, Llc
    Ceo/President
    Brohawk Solutions, Llc Aug 2018 - Present
    Brohawk Solutions, LLC specializes in consulting with small to mid-size contact centers with a need to identify and improve operational performance and efficiencies leading to a better customer experience.
  • Austin Contact Center Alliance
    President
    Austin Contact Center Alliance Aug 2018 - Present
    Austin, Tx, Us
    View
  • Austin Contact Center Alliance
    Board Member
    Austin Contact Center Alliance 2010 - Present
    Austin, Tx, Us
    View
  • Professional Association For Customer Engagement (Pace)
    South Central Chapter Board Member
    Professional Association For Customer Engagement (Pace) Nov 2017 - Sep 2019
  • A.W. Companies Inc.
    Director Of Business Development
    A.W. Companies Inc. Nov 2017 - Aug 2018
    Edina, Mn, Us
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  • All-Calls Call Centers
    Director Of Operations
    All-Calls Call Centers Oct 2015 - Oct 2017
  • Tg
    Director Of Operations - Higheredge (Tg)
    Tg Mar 2008 - Aug 2015
  • Capital One Auto Finance
    Unit Manager - Front End Collections
    Capital One Auto Finance Sep 2006 - Mar 2008
    Mclean, Va, Us
    View
  • Tulsa World
    Pt Sports Desk
    Tulsa World Aug 2002 - Mar 2008
    Tulsa, Ok, Us
    View
  • United Recovery Systems
    Collections Manager
    United Recovery Systems 2004 - 2006
    Houston, Tx, Us
    View
  • Metris Companies
    Collections Supervisor
    Metris Companies 2000 - 2004
    Us
    View
  • Tcim Services
    Inbound Call Center Manager
    Tcim Services 1999 - 2000
  • Fairbanks Capital
    Director Of Performing Operations
    Fairbanks Capital 1998 - 1999
    Salt Lake City, Us
    View
  • Calmco
    Collections Manager
    Calmco 1997 - 1999
  • Sallie Mae
    Collections And Customer Service Supervisor
    Sallie Mae 1990 - 1997
    Newark, De, Us
    View

Mark Brody Education Details

  • The University Of Kansas
    The University Of Kansas
    History
  • Nashua High
    Nashua High
  • Southern New Hampshire University
    Southern New Hampshire University
  • Southern New Hampshire University
    Southern New Hampshire University

Frequently Asked Questions about Mark Brody

What company does Mark Brody work for?

Mark Brody works for Ambition In Motion

What is Mark Brody's role at the current company?

Mark Brody's current role is Licensed Mastermind Group Facilitator.

What schools did Mark Brody attend?

Mark Brody attended The University Of Kansas, Nashua High, Southern New Hampshire University, Southern New Hampshire University.

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