• Encouraged four associations to increase annual assessments by 15%-20% for four consecutive years to properly fund reserves. Others for shorter periods as appropriate.• Counseled association through $2.1M reconstruction project including special assessment. • Created and implemented training program for new managers.• Retained accounts & developed marketing material through comparative analysis of competitors.• Developed comprehensive explanatory material for special assessments, building & association operations and maintenance projects reducing workload and enhancing understanding.• Negotiate legal terms, preform due diligence, easement application, resolve damage to real property including insurance reimbursements, utility and infrastructure replacement, asset and financial management, budgeting, vendor management, client training and customer service.

• Conducting requirements gathering, analysis and process development. Producing data models, defining system architecture and graphical interface to automate inspections and report writing.• Evaluated data base platforms and programmers for implementation.

Field Representative (Fire Protection Analyst)• Leader in implementing solutions that boost productivity short and long term and provide greater accuracy resulting in fewer customer service calls. Beta and boundary test software.• Coached fire and water departments and 911 centers on improvement opportunities.• Managed workflow and assignments for updates to water data. • Evaluated Fire Departments, Water Systems and 911 centers as a comprehensive system objectively and subjectively for client insurance companies.Account Manager • Retained strategic account through refocusing attention, understanding customer process. Seven-year-old issues resolved in six months.• Defined new product reusing existing technology earning $1 million nationwide annually.• Lead Team to develop technical workaround to win $1.8 million account, representing 45% of the regional new business goal for the year.• Identified and resolved information and process improvements to retain $1.5 million account, which resulted in client renewal and new contracts totaling $2.8 million in 2008.• Analyze quantitative and qualitative data to draw and report conclusions on opportunities.• Understand customer’s business strategies, competitive environment, critical needs, decision-making processes and culture to accurately match resources with needs.• Conduct on-site and web based education sessions for customers.Field Representative – Survey Services • Commended for 100% timeliness, above average quality and revenue per billable hour.• Conducted loss control surveys of businesses for property, liability, and worker’s compensation enhancing safety and reducing liability for client insurance companies.

Consulting for Aviation Charter Companies• Developed computer system to track aircraft maintenance requirements and systems to effectively manage pilot currency, PRIA requirements and drug testing compliance.• Created employment structure for client and ensured compliance with employment laws.• Performed common carrier maintenance logbook audits on Multi-Engine pressurized aircraft resulting in enhanced safety, compliance and reduced liability.• Produced over $185,000 in sales tax savings.• Conducted charter flights and aircraft deliveries 5% under-budget.• Produced twelve years of concise, accurate maintenance and accounting records leading to savings of over $12,000 per aircraft in equipment costs, warranty repairs and taxes.

• Effectively translated business requirements into technical specifications to automate reporting and monitoring of progress on all sales accounts for senior executives.• Ensured successful deployment of new products that enabled customers to implement our product without customization, resulting in tens of thousands of dollars in savings.• Successfully deployed 11 classes on “Managing Information Technology Projects.” Saved $11,040 per additional class, in Europe and the United States, through advance planning.