- Managing and coordinating all phases of the Sales (Outbound) Department. Also participated in recruitment and onboarding of new employees. Regular training and improvement of employee skills.- Segmentation of customers into different segments. Managing the segments and implementing the methodology and structure of working with them.- Developing the customer journey with the full cycle of the customer's “life” at all possible parameters. Analysis of customer behavior. Also regular addition and updating of possible scenarios of customer behavior. - Implementing a strategy for working with customer category (new, active, dormants, churn, ...). Implementation of a strategy for working with VIP customers. Automation of processes at the points of interaction with the customers. - Revising, analyzing and implementing bonus programs for customers. Building a loyalty program. Analyzing and summarizing the results of completed bonus companies. - Building reporting and analytics of the department's performance indicators. Preparation of monthly, quarterly reports of the department's performance.- Collaborating with analytics, support, CRM, marketing teams to achieve common goals and improve performance.

- Making outbound calls to customers to promote and sell the company's services.- Working with CRM-systems, email and sms mailing services. - Working with new customers, active customers and customer churn. - Working on customers retention and reactivation. - Compiling analytics on customers, feedback on the service and services. - Conducting a primary analysis and drawing up opportunities to improve the product.

- Planning, coordinating and controlling all phases of the project. - Cooperation with customers, translators, sales managers, freelance platform managers. - Gathering and analyzing requirements from customers, stakeholders, executors and other process participants.- Developing marketing strategies for product promotion, cost control and budget management.- Identifying potential risks and developing strategies to mitigate them.- Ensuring efficient use of resources and cost optimization.- Reporting. Analyzing project performance.

- Searching for customers and concluding translation orders. - Working with customers, controlling the progress of order fulfillment. - Performing translations in the following language pairs: en-ru / en-ua / ua-ru (and vice versa).- Achievement of monthly targets and metrics.