Mark Brune Email & Phone Number

Houston, Texas Area

Responsible for service fidelity and customer delight in the Texas market.

Houston, Texas Area

Managed relationships with Automated Teller Machine (ATM) installation rigging vendors within US and Canada. Served as single point of contact between sales organization, project management and rigging vendors for pricing. Acted as escalation point for service problems and drove issues to resolution.• Negotiated competitive pricing with vendors for ATM installations and construction services generating up to $40M annually.• Issued up to 500 purchase orders annually to vendors. Managed overall invoice activity ensuring timely billing and payment through ERP system.• Managed relationship with St. Moritz Security Service, armed escort service. Ensured St. Moritz’ guard escort areas of coverage satisfied changing needs of field service force in high crime areas and evening shifts.• Escalated service issues received from NCR to appropriate levels within St. Moritz, consistently ensuring 100% of Service Level Agreements with customers were met.

Houston, Texas Area

Member of initial installation team pilot. Developed processes to be used by field for national program.• Installed several hundred ATMs, Self Checkout units and retail systems throughout Texas.

Houston, Texas Area

Managed service delivery for major retail and financial institutions, including Supervalu, Boston Market and Famous Footwear with total annual maintenance contract revenues totaling $8.5M. Served as single point of contact for all service issues; engaged customer and sales organization and all levels of service management to drive issues to resolution. Accountable for billing and accounts receivables for assigned accounts.• Utilized Six Sigma training and executed “Deep Dives” into accounts to maintain Service Level Agreements within contractual levels.• Negotiated new service contracts with assigned customers generating $8.5M annually.• Wrote customer specific service manuals for distribution to service force.• Utilized Microsoft Office Suite for communications and reporting.

Houston, Texas Area

Installed and maintained NCR and non-NCR equipment, including ATMs and financial institutions’ check processing and imaging sorters. Scheduled work shifts and training.• Recipient of Great Performer Award, 1999.• Global Recognition Award winner for organizing and implementing Bank of America ATM upgrade rollout for state of Texas, 1999.• Worked on project team for Chase Bank to convert and upgrade ATMs to new network after merger. Wrote installation instructions for upgrades. Manned help desk with NCR project management team to assist with technical problems during upgrades.• Installed and maintained Cisco routers, various printers, including Epson and HP, as well as servers and PC workstations.