Mark Brunell Email & Phone Number

Aliso Viejo, CA, US

Aliso Viejo, CA, US

Woonsocket, RI, US

Managing Director, IBU West

Rockville, MD, US

To thrive in value-based models, payers and their networks need real-time medical benefits, health history and price transparency. DrFirst’s proven 20 year record of innovation enables healthcare’s holy grail: EMR-integrated, real-time clinical and benefit data that speeds care, promotes quality outcomes and reduces cost.

Morristown, NJ, US

US

• Senior leader accountable for a $1B book of business - Client retention, satisfaction and becoming a trusted advisor to the client base
• Western region lead for State and Complex accounts - CalPERS, ASRS, Colorado PERA & NMRHCA.

US

• Quadrupled the External client base during tenure and grew the Growth & Retention team to support just under 7M members and 4B in revenue.
• Exceeded Client retention goals for 2012, 2013, 2014 and 2015 achieving client retention of 97-98%.
• Introduced a Sales Incentive Plan for Strategic Account Executives compensating for renewals, up-sells, and client satisfaction, driving each of these goals being exceeded in years 2012-2015.
• Changed the Service model for External business at OptumRx from a team of 110+ FTEs with a $14.7M budget responsible for both strategic and operational components of client management to one with Sales, Operational and.
• Increased focus on the client facing role - Led a team of Sales Executives responsible for client retention, renewal and revenue.
• Expanded a depth of PBM knowledge across multiple business segments including Employer, Union, Managed Care, EGWP, TPA, PBM, Mail Service Only and Formulary Management Services clients.

Woonsocket, RI, US

• Managed the Employer, Union, Managed Care, and Medicare account management organizations including Account Management and Clinical Management staff.
• Directed staff of 65 with the objective of providing premier account management to effect client retention, renewal and additional profitability from product up selling with a $7 M annual department budget.
• Sales responsibility for $1.3 billion in annual revenue. Service for an additional $2.1 billion.
• Trained staff to understand the sales/renewal cycle, gather and use competitive intelligence and market trends, pricing and profitability, sales and consultative presentations, margins, contracting process and working.
• Re-engineered client presentations format and process to increase client retention which resulted in 96% retention/renewal rate with target contribution to fixed expenses met or exceeded.

Indianapolis, Indiana, US

• Member of Executive Leadership Team that successfully integrated WellPoint Pharmacy Management and Anthem Rx. Exceeded stretch synergy targets by 100% by aggressively pursuing revenue and savings opportunities.
• This team also developed the 3 year strategic plan to: grow and retain profitable membership; improve healthcare quality and affordability; build a customer responsive and efficient company; and create and champion a.
• Managed teams responsible for 98% client retention in a company that grew from 1 client to the 4th largest PBM during 12-year tenure.
• Oversaw account management for all PBM external clients – Account Management, Clinical management and Implementation functions. Supervised staff of approximately 40Director, External Business – Health Plans Business.
• Responsible for P&L of external Health Plan Business Segment.
• Developed and directed the goals and objectives for the Business Segment which resulted in meeting or exceeding target revenue from processing, mail, specialty and clinical products. Director, Account Management.