Mark Steen Email and Phone Number
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Diverse industry experience and hands-on expertise in underwriting, claims, reinsurance, product management, program business, talent acquisition, policyholder services, and company operations. Proficient in capitalizing on opportunities to improve profitability while leading cross-functional teams to ensure the achievement of key objectives. From startup to run-off, managed program business from the company, MGU, and reinsurer perspectives. Accomplished underwriter with strong analytical skills. A well-recognized team builder and decision maker who excels at managing multiple projects in a complex undertaking.Specialties: Developing, filing, and distributing productProducing and underwriting retail and reinsurance premiums profitablyManaging MGU, MGA, and TPA operationsBuilding teams including developing, leading, and retaining talentImproving customer service, satisfaction, and retention Formulating policy, developing, and implementing new strategies and proceduresEnhancing operational effectivenessPassionate, enthusiastic, and effective leader
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Vice President, Program ManagerQbe North America May 2015 - PresentNew York, Ny, UsDirect P&L accountability for programs managed. Increased GWP more than 50% in first 24 months and brought on a new line of business for the company. Execute business strategy for assigned programs by establishing relationships with program administrators (MGUs) and utilizing expertise to underwrite business and evaluate risk to ensure decisions contribute to a profitable portfolio. Lead and manage all aspects of programs including core underwriting, claims coordination, financial review, technical analysis, compliance and regulatory oversight, data quality, IT, treasury and banking, reserving, and audit. Identify and manage new business opportunities through entire evaluation process, including due diligence efforts. -
Senior Vice PresidentGemini Transportation Underwriters (A W. R. Berkley Company) 2013 - Jun 2014Boston, Ma, UsLed insurance operations with direct P&L accountability. Managed referrals for vehicular and railroad business. Documented and improved the underwriting support workflow processes and procedures. Directed, participated, and completed file audits of field offices. Created and implemented the use of operational reports allowing for quicker decision-making. Authored division’s Data Management and Usage plan and contributed to the completion and implementation of the business continuity and disaster recovery plans. Developed onboarding and apprenticeship program focusing on training new hires to facilitate the growth of a small business unit. -
State Director, Product ManagementLiberty Mutual Insurance 2011 - 2013Boston, Ma, UsManaged the Southeast Division’s product management unit bringing greater focus and accountability to the workers' compensation line of business by state and turned data-driven insights into strategy and action. Responsibilities included identifying the drivers of profitability at a granular level for an assigned set of key states. Established, monitored, and influenced all aspects of state growth and performance. Focused on profitability by class and territory within a state. Monitored industry and key competitor performance within the state. Made recommendations on opportunities for growth within the state, and established pricing guidance for underwriters. Tracked and responded to changes in the market such as regulatory issues, legislative issues, and competitive practices. -
Vice President, Insurance OperationsMedmarc Insurance Group 2004 - 2011Chantilly, Virginia, UsLed insurance operations with direct P&L accountability and acheived surplus growth of 65%. Facilitated the successful integration of underwriting, loss prevention, and claims operations resulting in a customer-focused approach to the business. Experienced in strategic planning and execution. Executed the re-underwriting and re-pricing of the company’s business. Led the countrywide revised rate and redesigned policy form filings. Directed the successful integration of a new line of business into the company’s operations.Managed and underwrote General Liability (GL), Products/Completed Operations (Products) Liability, Workers’ Compensation (WC), Lawyers Professional Liability (LPL), Realtors Errors and Omissions (E&O), Nursing Home Professional (PL) and General Liability, Non-Standard Auto, Specific and Aggregate Medical Stop Loss, and Excess Directors and Officers Liability (D&O). Several lines of business were written on both an admitted and non-admitted basis. Experienced in excess and surplus lines markets and wholesale, broker, and MGA distribution networks. -
Assistant Vice President, Specialty ProgramsMedmarc Insurance Group 2001 - 2004Chantilly, Virginia, UsFormulated and implemented a strategic plan to effectively manage the Company’s existing program business that accounted for over 40% of the company’s direct premiums. Established P&L objectives by program, managed reinsurance placements, and implemented statutory reporting requirements. Facilitated the growth and multi-state expansion of the professional liability programs. Presented quarterly progress reports to the Board of Directors and annually to A.M. Best. Instrumental in corporate reorganization resulting in promotion to Vice President, Insurance OperationsManaged and underwrote General Liability (GL), Products/Completed Operations (Products) Liability, Workers’ Compensation (WC), Lawyers Professional Liability (LPL), Realtors Errors and Omissions (E&O), Nursing Home Professional (PL) and General Liability, Non-Standard Auto, Specific and Aggregate Medical Stop Loss, and Excess Directors and Officers Liability (D&O). Several lines of business were written on both an admitted and non-admitted basis. Experienced in excess and surplus lines markets and wholesale, broker, and MGA distribution networks. -
Assistant Vice PresidentHcc Insurance 1993 - 2001Houston, Tx, UsFormerly LDG Reinsurance Group (LDG Re) acquired by HCC in 1996.Led team that produced and managed over $100 million of reinsurance program business. Marketed, designed, and structured treaty reinsurance for A&H and P&C companies. Composed policy forms, reviewed actuarial memorandums, and created underwriting guidelines. Developed audit criteria to vet existing and potential clients resulting in superior risk selection. Conducted audits and trained underwriting staff. Created template frequency and severity rating models of occupational injuries by type, state, and class code resulting in improved client results. Analyzed NCCI class codes to determine rate redundancies and define niche market advantages.Managed and underwrote Workers’ Compensation (WC), Excess Workers’ Compensation, Primary Employer’s Indemnity (PEI), Excess Employer’s Indemnity (EEI), Occupational Accident (Independent Owner/Operators, mostly Truckers), and Non-Subscription (Texas & South Carolina).Clients included admitted and non-admitted Property & Casualty (P&C) companies and Accident & Health (A&H) companies. Several lines of business were written on both an admitted and non-admitted basis. Experienced in excess and surplus lines markets and wholesale, broker, and MGA and distribution networks. -
Account ExecutiveTravelers 1987 - 1993New York, Ny, UsManaged an agency assignment and underwrote all lines of commercial P&C insurance. Executed office’s Workers’ Compensation business plan exceeding premium and profitability objectives. Managed agency relationships including appointments, terminations, and developing agency business and marketing plans. Supervised support staff including hiring, training, performance reviews, and terminations. Created and conducted technical training programs for underwriting staff.Managed and underwrote Workers’ Compensation (WC), General Liability (GL), Products/Completed Operations Liability, Property, Crime, Inland Marine (IM), Business Owners Policy (BOP), and Commercial Auto Liability (AL) and Physical Damage (PD). Experienced in retail agency marketing and distribution models.
Mark Steen Skills
Mark Steen Education Details
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Duke University - The Fuqua School Of BusinessThe Duke Leadership Program -
Bowdoin CollegeEconomics -
Winthrop High School
Frequently Asked Questions about Mark Steen
What company does Mark Steen work for?
Mark Steen works for Qbe North America
What is Mark Steen's role at the current company?
Mark Steen's current role is Vice President, Program Manager at QBE North America.
What is Mark Steen's email address?
Mark Steen's email address is ma****@****ail.com
What schools did Mark Steen attend?
Mark Steen attended Duke University - The Fuqua School Of Business, Bowdoin College, Winthrop High School.
What skills is Mark Steen known for?
Mark Steen has skills like Property And Casualty Insurance, Underwriting, Reinsurance, Insurance, Claims Management, Liability, Professional Liability, Program Management, Cross Functional Team Leadership, Risk Management, Executive Management, Workers Compensation.
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