Plans, and executes delivery of Cisco Contact Center Enterprise customized, complex projects for clients / stakeholders through leadership, transparency, and trust. Leads discovery and requirement workshops for aligning technology with business processes to establish detailed design and implementations. Drives project tasks to completion through collaboration and monitoring with detailed project schedules and risks, actions, issues and decision logs. Evaluates and provides continuous… Show more Plans, and executes delivery of Cisco Contact Center Enterprise customized, complex projects for clients / stakeholders through leadership, transparency, and trust. Leads discovery and requirement workshops for aligning technology with business processes to establish detailed design and implementations. Drives project tasks to completion through collaboration and monitoring with detailed project schedules and risks, actions, issues and decision logs. Evaluates and provides continuous improvement feedback to clients, executive management, and cross-functional teams. Show less

Manage Cisco IP Telephony and Contact Center projects through project coordination of planning, organizing, staffing, and directing overall project production. Manage completion and distribution of all project deliverables to customers via tracking delivery status and installation schedule. Utilize various project management tools and techniques (critical path analysis, risk identification & risk mitigation strategies) to ensure on time project delivery.

Responsible for the day-to-day management, coordination, status reporting, planning, scheduling, performance, implementation, execution, and project acceptance for Cisco Contact Center Enterprise (UCCE) / Express (UCCX) solutions.

Managed Cisco IP Telephony and Contact Center projects through project coordination of planning, organizing, staffing, and directing overall project production. Defined and followed project communications plan for all project stakeholders. Managed completion and distribution of all project deliverables to customers via tracking delivery status and installation schedule. Utilized various project management tools and techniques (critical path analysis, risk identification & risk mitigation… Show more Managed Cisco IP Telephony and Contact Center projects through project coordination of planning, organizing, staffing, and directing overall project production. Defined and followed project communications plan for all project stakeholders. Managed completion and distribution of all project deliverables to customers via tracking delivery status and installation schedule. Utilized various project management tools and techniques (critical path analysis, risk identification & risk mitigation strategies) to ensure on time project delivery. Show less