Mark T. Busalacchi Email & Phone Number

Shingle Springs, Ca

Serve as the Senior Advisor to Project Managers, Installers, and Commissioning Agents across the country in accomplishing development, deployment and migration of a building management control solution. Product integration requires leveraging expertise in design, testing, deployment, and execution by acting as a strategist and visionary of IT solutions for high performance and efficiency. Clients include many Fortune 500 organizations.⇨ Transition Management: Integral participant in M&A activities between Daintree Networks and GE, ensuring smooth integration of teams, projects, and services continue without breaks in support.⇨ Project Oversight: Lead teams in multimillion dollar system deployment projects, focusing on accurate requirements gathering and cross-functional troubleshooting of complex systems, software, applications, storage, security, and administration.⇨ Release Management: Orchestrate complex installations using Continuous Integration/Continuous Delivery tools and workflow process to support infrastructure (firewalls, routers, switches, VPN tunnels, backups, wired, and WiFi).⇨ Support & Delivery Documentation: Create processes for testers and business users on design, testing, and delivery of IT support, infrastructure, hardware, 3rd party software, and server networks with Tier 1, 2, and 3 support.⇨ Delivery Timelines: Increase transparency into current projects as the SME, leading project management, technical, and sales meetings to effectively collaborate with multiple teams in following the path of action items for on-time delivery within budget. Work closely with client PMs to establish delivery times and manage teams to deadlines.⇨ Risk Avoidance: Identify mission-critical functions and triage issues (environment/ deployment / bug), by working closely with pre and post sales support teams, customers, installers, and architects on integration and support.

Shingle Springs, Ca

Oversaw administration, management, and support of facility infrastructure projects involving network systems, servers, and applications functioning at optimal levels for integration of a new management control system. Liaised with the Australian development team and key stakeholders of multiple business units to plan and manage the migration of systems, advocate the product, design facilities, and support pre/post sales initiatives for Fortune 500 clients.⇨ Operations Administration: Pushed networking projects through the pipeline by managing a team of six with weekly performance analysis and process mapping for the configuration, migrations, upgrades, reviews, and testing. ⇨ Network Design: Analyzed facility infrastructure for potential incompatibility problems, provisioned networking hardware, and designed target network solutions to implement a Linux based system using Zigbee wireless networking.⇨ Risk Avoidance: Minimized risk exposure by managing the network security through a bottom-up approach for testing, detection, assessment, and control of security/permissions. Oversaw server decommissioning.⇨ Vendor Oversight: Tracked equipment and parts to include all server/ network hardware and software by location as well as documentation of vendor activities.⇨ Client Service: Served as Product Owner in the US, providing responsive support, problem assessment, prompt determination of corrective actions, and comprehensive follow-up. Trained teams and customers on systems.⇨ Facility Movement: Designed, coordinated, and managed a move to a new facility with successful installation and configuration of network infrastructure, the key fob system, and alarm system.

San Mateo, Ca

Resolved Mac/PC, software, hardware, and networking issues by troubleshooting servers, applications, and workstations. Designed, implemented, and managed networks.⇨ Training & Development: Trained teams in the general use of Windows and applications used for bidding, billing, payroll, architectural design, 3D modeling, and project management. ⇨ Operations Management: Steered systems engineering for efficiency by designing new Windows, Apple, and Red Hat Linux networks while overseeing migrations from legacy systems.⇨ Continuous Improvement: Updated the knowledge base accordingly to minimize the need to escalate issues.⇨ Migration & Test Oversight: Successfully migrated applications, systems, and networks. Performed post-environment refreshes of test environments on servers hosting the application, web, and process scheduler.

Courses Toward Bs, Information Technology (Network Design & Management)

As, Computer Science