Mark Button Email & Phone Number

San Jose, Ca, Us

Redwood City, California, United States

-Met on a weekly basis with cross-functional teams to keep inventory levels optimal while maintaining a 6-wk buffer to satisfy order requirements and avoid line down situations.-Pulled reports to analyze data to see if there are any purchasing trends where costs can be reduced. -Assisted in saving the company $180K+ in 2023 by negotiating pricing for inventory material.-Worked with legal teams to renew multi-year service contracts and achieved >=3% savings for the company.-Reviewed inventory PN's that are single sourced and looked for alternatives to qualify for production to provide supply continuity and reduce cost. -Created SOPs to streamline and make efforts easier for different departments when cross training.-Tagged up with Warehouse/QA/QC daily to ensure there is proper documentation to support operations.-Generated 100’s of inventory PN’s when it’s been decided they’ll be used for production across multiple platforms.-Worked with Finance and Warehouse to clear up invoicing discrepancies and/or credit hold issues we’ve had with suppliers.

Redwood City, California, United States

-Processed over 4K purchase requisitions in 2022 with a < 1% RMA rate.-Helped maintain the invoice log and reached out to internal teams to alleviate any discrepancies.-Looked into alternatives when the original MPN could not be sourced.-Negotiated T’s & C’s for Capex equipment and service contract renewal orders.-Helped improve purchase requisition processes by working with finance consultants and software engineers by providing input on what does and doesn't work.-Developed strong relationships with key suppliers to help get advantageous terms for things such as late payments, cancellation of PO’s, pull-in’s, pushout’s, etc.-Pulled past PO history reports to negotiate pricing, terms, etc. for a contract renewal or purchase of a secondary piece of scientific equipment.

San Jose, California, United States

-Primary contact for negotiations with customers, suppliers, distributors, and brokers.-Handled resource and budgetary issues with internal teams and external suppliers.-Communicated production and delivery delays to key business stakeholders.-Worked with all teams to optimize the purchasing process and take advantage of MRP capabilities.-Provided suppliers with feedback on their performance compared with pre-set delivery and quality.-Problem solved ideas with the end-customer when there is a shortage, LLT, or EOL part(s).-Analyzed data-sheets and/or provide substitute parts to meet the customer’s original expectations.-Located, tracked, and drove all issues during a project’s life cycle.-Developed material and labor schedules to meet customer deadlines.-Prepared documents for the production floor to help ensure seamless manufacturability.

San Jose, California

-Successfully sold a $60K+ server to an inactive customer and was able to retain their business for repeat orders.-Generated new leads through account research, networking, and cold calling.-Assisted mid-level and senior sales representatives in managing accounts and maintaining customer relationships.-Collaborated with accounting, customer service, purchasing, and shipping departments to ensure successful orders in a timely fashion.

Los Altos, California

-Created and implemented service procedure to increase customer satisfaction and overall customer retention rate.-Trained all servers and new hires to new workflow process to effectively clear 40+ person turnover per shift.-Coordinated with 20 staff members to efficiently produce high quality service to over 180 patrons on a nightly basis.-Maintained and closed out all POS registers on a nightly basis while tracking trends in high ordered items.

Santa Clara, California

-Recorded and analyzed data to track trends in potential opportunities and areas of future concern.-Communicated companywide announcements to both in-house employees and customers on a daily basis.-Aligned company’s RMA team to better meet the needs of our customers by reducing turnover period and establishing a new communicative system for customers to track.