Mark C. Callihan Email & Phone Number

Murrieta, CA, US

Murrieta, California, United States

* Assist customers with rentals utilizing proprietary U-Haul technology enabling aquick and efficient equipment dispatch and check-in process.* Perform Level 1 and Level 2 equipment inspections as required to detect anymechanical, safety, and/or utilization concerns and take appropriate action to correctfindings.

Murrieta, California, United States

* Utilizing the latest in office automation to answer customer calls, chats, and emailrequests for information, and scheduling sales and service appointments.* Processing customer payments and submitting product orders to various vendors.

Santa Ana, California, United States

 Utilizing the most advanced techniques to repair and resurface bathtubs, sinks, showers, and countertops in two days or less to consistently earn the highest customer satisfaction ratings

Murrieta, California

Tustin, California

Conduct in-home consultations on behalf of Costco to present Amarr garage doors achieving an average 35% closing ratio producing over $900,000 in sales. Accurately measure and evaluate customers garage clearances to provide the appropriate garage door system for their application and point out features that need to be moved or altered to accommodate a.

Santa Ana, California

 Utilizing the most advanced techniques to repair and resurface bathtubs, sinks, showers, and countertops in two days or less to consistently earn the highest customer satisfaction ratings Solely responsible for one of our company’s largest contracts, refinishing 65 Fiberglass Tub/Shower units at an apartment complex completing the assignment 2 days.

Santa Fe Springs, CA

 Revising the filing procedures for warranty claims netting an increase in closures of Kohler warranty claims to an average of $15,000 per month Producing an inspection check list and maintenance procedures to enable the Kohler Rental Fleet to be rental ready within 48 hours of the units arriving in-house

Tustin, CA

 Achieving 100% installation of newly leased Ricoh equipment to government entities by contract start date by managing elaborate spreadsheets to guide team members Executing a 98% on-time equipment recovery rate for end-of-lease equipment return process for expiring government contracts by managing elaborate spreadsheets to guide team members

Laguna Hills, CA

 Actualizing a 48% reduction in order processing time for an increase in annual profitability of $1.4 million by developing new procedures and reassigning job responsibilities of current staff Ensuring consistency in the quality of service to our clients by creating Customer Service Policy and Procedure Manual for the training and managing of customer.

Newport Beach, CA

 Increasing productivity 22% through streamlining work flow and ensuring consistent quality of service across all West Coast Regional Operations resulting in an annual increase in profitability of $2.2 million Integral contributor to cross-functional company operations improvement initiative. Reducing order turn-around time by 29% within one quarter.

Irvine, CA

- Designed innovative storage room shelf layout to increase storage capacity by 50% for under $1000- Chosen to participate on Total Quality Management team- Met weekly to discuss procedural issues and brainstorm ideas for improvement in hotel operations

Bachelor, Marketing, Management

Pending, Automotive Technology, Gpa: 3.97

Completed the Ford FACT program and earned 13 (out of 15) Ford Automotive Technician Certifications.

Business Administration

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program