Mark C. Callihan

Mark C. Callihan Email and Phone Number

Customer Service and Order Processor @ Heritage Garage Door
Murrieta, CA, US
Mark C. Callihan's Location
Murrieta, California, United States, United States
Mark C. Callihan's Contact Details
About Mark C. Callihan

Experienced team contributor with expertise in customer experience, process improvement, and administrative acuity. Motivated by an opportunity to work on a team to deliver business process and organization transitions that positively impact customer experience and reduce operating expense. Problem resolution by procedure development Business Relationship growth and expansion Multi-office management (35+ employees) Quality improvement process management  Productivity tracking system creation Prioritization and multi-tasking

Mark C. Callihan's Current Company Details
Heritage Garage Door

Heritage Garage Door

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Customer Service and Order Processor
Murrieta, CA, US
Mark C. Callihan Work Experience Details
  • Heritage Garage Door
    Customer Service And Order Processor
    Heritage Garage Door
    Murrieta, Ca, Us
    View
  • U-Haul Moving & Storage Of Murrieta
    Customer Service Representative
    U-Haul Moving & Storage Of Murrieta Jun 2023 - Present
    Murrieta, California, United States
    * Assist customers with rentals utilizing proprietary U-Haul technology enabling aquick and efficient equipment dispatch and check-in process.* Perform Level 1 and Level 2 equipment inspections as required to detect anymechanical, safety, and/or utilization concerns and take appropriate action to correctfindings.
    View
  • Heritage Garage Door
    Customer Service/Order Processor
    Heritage Garage Door Mar 2023 - Present
    Murrieta, California, United States
    * Utilizing the latest in office automation to answer customer calls, chats, and emailrequests for information, and scheduling sales and service appointments.* Processing customer payments and submitting product orders to various vendors.
  • Miracle Method Of Irvine
    Field Technician
    Miracle Method Of Irvine Oct 2022 - Mar 2023
    Santa Ana, California, United States
     Utilizing the most advanced techniques to repair and resurface bathtubs, sinks, showers, and countertops in two days or less to consistently earn the highest customer satisfaction ratings
  • Heritage Garage Door
    Sales Estimator
    Heritage Garage Door Jun 2019 - Sep 2022
    Murrieta, California
  • C&W Garage Doors
    Sales Estimator
    C&W Garage Doors Oct 2017 - Jun 2019
    Tustin, California
    Conduct in-home consultations on behalf of Costco to present Amarr garage doors achieving an average 35% closing ratio producing over $900,000 in sales. Accurately measure and evaluate customers garage clearances to provide the appropriate garage door system for their application and point out features that need to be moved or altered to accommodate a successful installation.
  • Miracle Method Of Irvine
    Field Technician
    Miracle Method Of Irvine May 2014 - Oct 2017
    Santa Ana, California
     Utilizing the most advanced techniques to repair and resurface bathtubs, sinks, showers, and countertops in two days or less to consistently earn the highest customer satisfaction ratings Solely responsible for one of our company’s largest contracts, refinishing 65 Fiberglass Tub/Shower units at an apartment complex completing the assignment 2 days earlier than anticipated
  • Collicutt Energy Services
    Service Manager
    Collicutt Energy Services Oct 2011 - Nov 2012
    Santa Fe Springs, Ca
     Revising the filing procedures for warranty claims netting an increase in closures of Kohler warranty claims to an average of $15,000 per month Producing an inspection check list and maintenance procedures to enable the Kohler Rental Fleet to be rental ready within 48 hours of the units arriving in-house
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  • Ricoh Americas Corporation
    Asset Manager
    Ricoh Americas Corporation Aug 2008 - Jan 2010
    Tustin, Ca
     Achieving 100% installation of newly leased Ricoh equipment to government entities by contract start date by managing elaborate spreadsheets to guide team members Executing a 98% on-time equipment recovery rate for end-of-lease equipment return process for expiring government contracts by managing elaborate spreadsheets to guide team members
    View
  • Taylormorse, Ltd
    Office Manager
    Taylormorse, Ltd Dec 2005 - Aug 2008
    Laguna Hills, Ca
     Actualizing a 48% reduction in order processing time for an increase in annual profitability of $1.4 million by developing new procedures and reassigning job responsibilities of current staff Ensuring consistency in the quality of service to our clients by creating Customer Service Policy and Procedure Manual for the training and managing of customer care staff
  • American Datamed
    Customer Service Manager
    American Datamed Jun 1993 - Jan 2005
    Newport Beach, Ca
     Increasing productivity 22% through streamlining work flow and ensuring consistent quality of service across all West Coast Regional Operations resulting in an annual increase in profitability of $2.2 million Integral contributor to cross-functional company operations improvement initiative. Reducing order turn-around time by 29% within one quarter resulting in an annual increase in profitability of $458,000
  • Irvine Marriott
    Assistant Bell Captain
    Irvine Marriott Nov 1988 - Jun 1993
    Irvine, Ca
    - Designed innovative storage room shelf layout to increase storage capacity by 50% for under $1000- Chosen to participate on Total Quality Management team- Met weekly to discuss procedural issues and brainstorm ideas for improvement in hotel operations

Mark C. Callihan Skills

Start Ups Management Process Improvement Cross Functional Team Leadership Business Development Sales Change Management Sales Management Time Management Team Leadership Insurance Crm Administration Customer Service Policy Training Teamwork Team Building

Mark C. Callihan Education Details

Frequently Asked Questions about Mark C. Callihan

What company does Mark C. Callihan work for?

Mark C. Callihan works for Heritage Garage Door

What is Mark C. Callihan's role at the current company?

Mark C. Callihan's current role is Customer Service and Order Processor.

What is Mark C. Callihan's email address?

Mark C. Callihan's email address is ma****@****ail.com

What is Mark C. Callihan's direct phone number?

Mark C. Callihan's direct phone number is +194939*****

What schools did Mark C. Callihan attend?

Mark C. Callihan attended Penn State University, Universal Technical Institute Of California Inc, University Of Hartford, Framingham South High School.

What skills is Mark C. Callihan known for?

Mark C. Callihan has skills like Start Ups, Management, Process Improvement, Cross Functional Team Leadership, Business Development, Sales, Change Management, Sales Management, Time Management, Team Leadership, Insurance, Crm.

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