Mark Reynolds Email & Phone Number

San Carlos, CA, US

Franklin, Wisconsin, US

• Providing strategic direction and leadership to the Americas division (North and South America), driving revenue growth and market expansion.
• Owning full P&L accountability for the Americas, focused on regional sales, business pipeline development, customer success & retention and operational execution
• Developing and executing global customer-centric strategies to enhance customer satisfaction, loyalty, and retention.
• Collaborating with cross-functional teams to align business objectives and ensure a seamless customer journey.
• Fostering strong relationships with key stakeholders, partners, and industry influencers.
• Overseeing operational excellence and performance to drive efficiency and growth.

San Francisco, US

Boomerang, a Buyer Assist company, is an AI-powered pipeline generation tool that identifies your biggest customer advocates, monitors them for high-value triggers like job changes, key role hirings, onboarding complete and high NPS scores, and automatically follows up with them to book meetings or warm intros. Boomerang-generated leads are 4X cheaper than.

Austin, TX, US

• Customer Operations are centralized customer-facing ambassadors aligned to our customers' success, making us easier to do business with, while delivering an Insanely Great Customer Experience.
• Served a global team of approx. 90 direct and dotted line employees including heads of Customer Success, Technical Solutions Management (~$1M revenue generation), Customer Experience and the Global Command Center
• Spearheaded staff augmentation in Philippines and Pakistan, rolling out 200+ processes and accelerating our Target Operating Model
• Introduced reduced CSM:customer ratios for top 300 accounts, optimizing workload with our offshore partners
• Re-defined process for a consistent, global onboarding experience across all product lines, supported by certification
• Integrated seven in-circulation customer handbooks into single customer onboarding resource, translating into six languages

Hayward, CA, US

Excellent customer experience creates brand loyalty, affinity, and drives revenue. The CX Certificate Program offered through the California State University, East Bay may be one of the most important investments your company can make. You will learn to understand how customer's feel about your company based on their experiences. You will develop deeper.

Tallahassee, FL, US

The FSU Sales Trainer Academy (STA) was developed to enhance corporate sales training programs by combining education on adult learning and sales methodologies and processes into one program aimed at front-line sales trainers and those who lead sales training initiatives.

Worldwide, US

"The Society" is a volunteer organization dedicated to promoting and elevating sales enablement as a strategic function. We are defining, debating, and taking firm positions about the sales enablement function in order to establish standards for this rapidly emerging profession. If you are interested in being part of our Bay Area Chapter, please reach out.

Santa Clara, CA, US

• Sr. Director, Sales Enablement – Worldwide Sales Strategy | Office of the CRO
• Enabled ServiceNow sales and partners to effectively and efficiently sell ServiceNow solutions to drive business value in the Enterprise and prosper in their role; led a global team of 15 people with an annual budget.
• Built ‘Insanely Great’ managers by establishing a sustainable sales leadership playbook and coaching framework
• Drove ‘Insanely Great’ ValueSelling adoption through sales success stories, dashboards and daily inspection
• Reinvented award-winning onboarding with a Net Promoter Score of 87 and a 127% confidence increase in making plan
• Maximized the Learning Management System as the single system of learning record; leading the LMS Executive Council to foster collaboration and alignment among business units

Palo Alto, CA, US

• Sr. Director, Global Field Readiness, Americas - Global Customer Operations | Americas Strategy and Transformation
• Constructed and led a team tasked to empower the Americas Field (Account Development, Inside Sales, Field Sales, Pre-Sales, Partner Sales, Services Sales, Delivery) to successfully sell and deliver VMware solutions via.
• Prioritized and aligned enablement needs by identifying biggest sales gaps and mapping to company priorities
• Generated explicit six-month roadmaps, leveraging time-out-of-field benchmarks, and intended deliverables to address gaps
• Cemented a corporate-wide learning culture including manager reinforcement, coaching, and leadership
• Defined, measured, and validated sales and technical skills; delivering applicable training in all areas

Redwood City, California, US

• Director, Customer Experience - Global Marketing-Vertical Marketing, Events, and Customer Experience
• Established global, cross-functional Amazing Customer Experience (ACE) Council providing direction, governance and accountability around a consistent global customer and sales experience, from suspect to cash
• Drove “Voice of the Customer” platform to allow integrated input from multiple channels to various targets (i.e. web-surveys, Customer Advisory Boards), and to include more effective action and monitoring
• Affected churn reduction by removing operational inefficiencies identified directly from “Voice of the Customer”
• Guided reconstruction and training of “The Equinix Promise”: a new vision, mission, and core value initiative
• Spearheaded sales surveys to assess gaps between marketing’s developments and sales’ needs

San Jose, California, US

• Director, WorldWide Sales Enablement - Strategy, Field Marketing and Operations
• Cultivated the global sales enablement strategy and program from ground-up
• Owned all content destined for global sales organization; accountable for quality, delivery, and cadence
• Mobilized Interwoven’s WorldWide Sales Kick-Off for 550 participants
• Directed team to produce sales intranet site, RFP program, win-loss reporting, and sales training/communications
• Actuated and assessed production of corporate sales tools: case studies, executive briefings, pre-sales-call preparation tools, competitive enablement, customer ready presentations, ROI calculators

US

• Director, Customer Experience Marketing - WorldWide Marketing
• Directed Executive Briefing Center team to execute programs for acceleration, expansion and securing of sales pipeline
• Managed Customer Marketing team; programmatically harvested existing relationships and fostered customer success
• Proactively planned for customer reference needs of sales, field marketing, product marketing, and public relations
• Mobilized creation of Global Customer Program Assessment, increasing value and synchronizing multiple programs
• Created and managed Executive Engagement Program to improve post-engagements and forge relationships within Global and Enterprise accounts

Austin, Texas, US

• Senior Manager, Customer References Program - Marketing Communications
• Recruited and developed “C-level” relationships with key customers; maintained references on critical accounts
• Executed joint customer marketing plans to enhance customer advocacy
• Drove Customer References Program rollout in Asia Pacific and Latin America, supporting company’s focus Manager, Partner Communications and Enablement - Alliances Marketing and Operations
• Increased Alliances communications with press and prospects; generated clear vision of company’s ecosystem
• Initiated restructure of internet and corporate/partner intranets to establish continuous, vital communication vehicles

Austin, Texas, US

• Market Development Manager, Oracle Online - Alliances & e-Business Distribution
• Promoted integration with Oracle Store and “Partner Model”; developed channel business strategy
• Organized engineering activities with product management to define and implement business requirementsAutomation Project Manager, Sales Process and Automation - Global Sales Practices
• Proposed and implemented essential strategies for automation of sales processes, tools and resources
• Selected opportunities for integration with internal sales websiteField Sales Communications Associate, Field Information Network - Global Sales Practices
• Represented sales in Oracle Applications Product Release Process; responsible for developing communications kit and tools

Milpitas, CA, US

• Silicon Graphics, Pty. Ltd., Sydney, Australia, July 1995 – November 1995
• Created, organized and implemented a market research study of SGI’s Australian product pricing vs. competitor’s pricing Silicon Graphics, Inc., Mountain View, CA, June 1993 – March 1994
• Assisted and supported the Internal Communications and Benefits teams with a variety of corporate projects
• Organized and produced a college recruiting video, video database, worker’s compensation database, and ran a corporate Health Fair with over sixty vendors

Bs Commerce, Marketing & International Business

International Marketing

High School Diploma