Mark Camilleri Email & Phone Number

Portsmouth, England, Gb

United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Leadership and management of a team of 14 Customer Service Advisors within the Customer Service Centre in Selfridges for Serco Global Service Ltd, dealing with incoming calls and emails as well as Social Media monitoring tasks. Motivate the team with reward and recognition which has led to successful improvements in all areas of their performance. Always taking corrective action taken to ensure optimum attendance and achievement. Monitor random calls and emails and improve quality and… Show more Leadership and management of a team of 14 Customer Service Advisors within the Customer Service Centre in Selfridges for Serco Global Service Ltd, dealing with incoming calls and emails as well as Social Media monitoring tasks. Motivate the team with reward and recognition which has led to successful improvements in all areas of their performance. Always taking corrective action taken to ensure optimum attendance and achievement. Monitor random calls and emails and improve quality and consistency, minimise errors and track team performance. Show less

London, United Kingdom

Spearheaded all areas of the business’s customer service delivery. Direct reports of 5 Contact Centre Team Members, 9 Field Service Engineers and 6 Workshop Engineers. Customer and Client reporting and contact. Devised and implemented customer/client escalation process. Order Management organisation, including Field Service Scheduling and Field Service delivery to achieve required service level of >95%. Successful contract preparation and presentation that resulted in the awarding of… Show more Spearheaded all areas of the business’s customer service delivery. Direct reports of 5 Contact Centre Team Members, 9 Field Service Engineers and 6 Workshop Engineers. Customer and Client reporting and contact. Devised and implemented customer/client escalation process. Order Management organisation, including Field Service Scheduling and Field Service delivery to achieve required service level of >95%. Successful contract preparation and presentation that resulted in the awarding of new contract for the business. Show less

Portsmouth, United Kingdom

Serco Global Services are an outsource provider organisation who deliver multinational client Customer Services. Management of a team of 16 Customer Service Consultants. Monitored the team and evaluated all results, provided coaching and gave constructive feedback ensuring achievement of all performance targets with the individuals. Dealt with any issues that undermined the business’s performance and reputation. Successfully provided guidance, advice and support to all members of… Show more Serco Global Services are an outsource provider organisation who deliver multinational client Customer Services. Management of a team of 16 Customer Service Consultants. Monitored the team and evaluated all results, provided coaching and gave constructive feedback ensuring achievement of all performance targets with the individuals. Dealt with any issues that undermined the business’s performance and reputation. Successfully provided guidance, advice and support to all members of the team on a variety of issues. Show less

Certificate In Management, Business Administration And Management, General

In-House Development Programme (VEDU Training)

Higher Diploma, Health And Leisure Management

Distance Learning