Mark Capewell Email & Phone Number

Fleet, Gb

Shalford, England, United Kingdom

Responsible for providing administrative support to all aspects of the Facilities function within the Operations Department with particular focus on the areas of Business Administration, Facilities Coordination, Health & Safety, Quality Management Systems & Procedures, and Front of House Support.• Covering for the Facilities Manager in his absence, managing the day-to-day requirements of the Facilities team.• Operation of ‘Service Desk’ Facilities Work Request System, to provide a co-ordinated approach to the logging, monitoring, and progressing of faults and defects associated with the Company’s occupation of various premises.• Assisting and supporting the Facilities team to ensure that the various premises occupied by the Company are at all times maintained in an excellent condition, whilst ensuring all statutory demands are met in this respect.• Scheduling the repair, improvement and planned maintenance works on all premises, building infrastructures and systems.• Maintaining and improving the electronic and manual filing systems for all reports, records, documentation, and correspondence.• Issuing, controlling, and monitoring Security access systems (security fobs) to all staff for appropriate access rights to the various premises.• Assisting in the development, implementation, and ongoing maintenance of administrative processes for the Company in accordance with its accreditation to ISO9001 Quality Management System.• Assisting with the formation and upkeep of the Company’s Health & Safety action plan along with the implementation of H&S procedures to comply with legal obligations.

Reading, Berkshire, United Kingdom

Responsible for the management of services and processes that support the core business of the organisation, ensuring the most suitable working environment for Stonewater's 600+ employees and their activities.• Established and managed the Corporate Facilities team; introduced services and processes to enable the smooth and efficient running of all nine corporate offices.• Directed, co-ordinated and planned essential central facilities such as reception, maintenance, security, cleaning, waste disposal and recycling.• Devised a robust annual Planned Preventative Maintenance program with all contractors to ensure compliance to statutory requirements and to help prevent the need for responsive repairs.• Implemented a clear and accurate records system for all routine maintenance plans and repairs to office buildings and equipment.• Tendered with contractors for required goods and services, obtaining maximum value for money.• Planned and managed the best allocation and re-organisation of office space in line with business needs, planning to meet future requirements.• Introduced and maintained a clear centralised record of all office leases. Understanding and managing break clauses and lease renewals in line with business requirements.• Managed the annual corporate facilities budget of £1.5m; maximising cost savings to ensure we came in under budget.• Reviewed and monitored Health & Safety and Fire Safety Legislation requirements. Ensured all appropriate risks assessments and fire evacuation drills were carried out.• Provided an out of hours emergency call out service 24/7, to be able to deal with any unexpected problems.

Weybridge, Surrey, United Kingdom

Delivering a high standard of Facilities and Health & Safety management; focusing on excellent service delivery and contributing to an enhanced working environment.• Managed all hard and soft facility services at the Head Office, Weybridge and the Operations Centre, Byfleet.• Ownership of Business Equipment and the Planned Preventative Maintenance schedule.• Managed suppliers and contractors’ relationships to meet or exceed SLA’s and KPI’s.• Identified synergies and cost savings that offered higher levels of service and greater efficiencies.• Managed a maintenance budget >£1m.• Ensured Health and Safety regulatory compliance management.

Church Crookham, Fleet, Hampshire, United Kingdom

Self-employed consultant, providing clients with consultancy services in the following areas:• Facilities Management – advising and assisting with all aspects of FM.• Quality Management Systems – developing, implementing, and maintaining QMS to ISO standards.• Auditing – carrying out audits to ensure company policies and procedures are being followed.• Health & Safety – advising and assisting with legislation and risk assessments.

Ashford, Middlesex, United Kingdom

Facilities - Managing the provision of hard and soft services over six UK sites to meet current and future business requirements, whilst creating an environment that allows all business areas to work effectively and comply with legislation.• Project planned and managed 120K office extension build at head office, including new kitchen, toilets and shower.• Managed service contracts and negotiated the best value for money contracts with suppliers.• Ensured the work of contractors was carried out to the highest standards and SLA’s were achieved.• Controlled all maintenance and facilities spend in line with budgets.• Compiled and submitted monthly reports including KPI’s to Regional Director.Compliance - Responsible for developing, implementing, and maintaining the Quality Management System to ensure continuous accreditation to both ISO9001 and HM Revenue and Customs, Authorised Economic Operators (AEO) status. Along with the responsibility for ensuring compliance in all areas of H&S legislation • Developed the Quality Management System and implemented and ensured all policies and procedures remained in alignment with business and customer requirements.• Audited internal department and contractors to ensure adherence to ISO and AEO accreditations.• Managed all Non-Conformances and ensured the implementation of Corrective and Preventative Actions (CAPA’s).• Developed, implemented, and maintained H&S policies and procedures.• Conducted risk assessments.Pharmaceuticals – Responsible for ensuring compliance with Good Distribution Practice (GDP) guidelines for the proper distribution of medicinal products for human use.

Ashford, Middlesex

Responsible for establishing and managing the Customer Logistics department in delivering a first-class customer service in the shipment of all customers goods.• Managed all exports, completing all appropriate shipping documentation paperwork to avoid delays in goods reaching customers.• Controlled all imports, providing clear, prompt and concise import clearance instructions to agents.• Ensured the prompt and efficient storage of customers stock, whilst maintaining accurate inventory levels.• Picked, packed and despatched stock as requested to customers’ orders.• Managed the safe storage of temperature-controlled goods in the warehouse environment and whilst being transported on temperature-controlled vehicles.• Established a close working relationship with all internal operational departments to ensure the smooth alignment of the supply chain.• Implemented monthly meetings with customers to review KPI’s and discuss forward planning.• Provided a continued cross training programme to equip all team members with the necessary skills and knowledge to achieve a fully integrated team.• Produced invoices billing customers for import and export shipments.

Colnbrook, England, United Kingdom

Assisted the shipping manager in the day to day running of the shipping and courier departments.• Processed export and import shipments, ensuring all shipping documentation paperwork was correct.• Managed the despatch and return of exhibition equipment in the UK and oversees.• Maintained complete and readily accessible shipment records.• Controlled the storage of stock and the processing of orders to meet delivery deadlines.