Mark Caplan Email & Phone Number

Eighty Four, Pa, Us

Lead a productive team of 40+ team members including Service Desk, Desktop, Systems & Store Support, Network, Security / Risk, Telecommunication, Operations, and Database teams.➥ Reduced overall expenditure budgets through realignment strategies in support of process automation, causing a direct EBITDA return on investment while accelerating synergy timeframes when possible.➥ Headed up implementation of updated technology processes supporting business growth through process improvement and IT development.➥ Spearheaded performance management strategies for vendor-agnostic approaches utilizing cost management skills to incorporate software upgrades for organizational development.➥ Ensured regulatory compliance of policies and procedures in correlation with corporate vision delivering up-to-date network administration processes.➥ Produced cost-effective program budgets in promotion of expansive partnerships with 3rd party vendors to reduce expenditures while maintaining overall quality and advanced direction.➥ Introduced virtualization concepts, leading to the incorporation of up-to-date technological advancement projects while maintained optimizable operations strategies.

Warrendale, Pa, Us

I led Infrastructure team including service desk, Desktop, System, and Network Engineering, security, Operations managing a CapEx budget of $10M and an Opex budget of $8M. throughout 1,100+ retail store locations contributing to corporate growth from $170M to $1.1B in net revenue. ➥ Executed the development of 100 new locations and 30 relocation projects every year , increasing retail storefronts by 1,000+ within 10 years

Malvern, Pa, Us