Mark Carley Email & Phone Number

Huntsville, Al, Us

Sanford, Fl, Us

Sanford, Fl, Us

Providing project management leadership for organizational transformation, technology re-stack, and new website that impacts all areas of the ministry. The project is to replace all of the underlying technology supporting the ministry with best of breed Software-as-a-Service solutions, upgrade the current website and transform the accompanying business practices.

Charlotte, Nc, Us

Provided project management and process improvement design for employee education organization for Consumer Bank serving approximately 65,000 employees. Process improvement efforts correlated to projects to improve efficiency and effectiveness of the organization to reduce turnover, improve productivity and increase revenue. Key Accomplishments• Investigated and designed talent management system to redefine acquisition and training of talent across entry level positions. Determined root cause for turnover and recommended approaches to lower <1-year turnover.• Led professional education framework implementation for Consumer Bank utilizing customized instance of Degreed.com. Framework included career roadmaps to improve employee satisfaction, address multi-year retention and improve organizational stability, increase customer satisfaction and increase revenue.• Implemented business intelligence solution on Tableau to measure the performance of te organizational key performance indicators (KPI’s).

Charlotte, Nc, Us

Provided organizational leadership and team management for teams supporting continuous delivery, continuous integration and software deployment, release management and automated testing. These teams supported 3,000+ applications within the Consumer Bank to improve consistency, predictability, and repeatability in the software application deployment process.Key Achievements• Conceived and rolled-out automated end-to-end software delivery framework that integrated several software solutions and related disciplines into a continuous delivery framework that increased software deliver 10x year over year and reduced cost of deployment process and cost avoidance by $4MM and the improved delivery saw a reduction in failed customer interactions, due to bad deployments, by 90%.• Spearheaded implementation of quality automation organization that required the hiring and training of 70+ employees, identification and integration of testing software for automated functional testing, and deployment of solution in less than 120 days. Solution allowed for the inclusion of testing automation into the continuous delivery framework, increasing project delivery by 10% in year one.

Charlotte, Nc, Us

Implemented a team to support enterprise wide standard software development process by providing and integrating tools to improve productivity, reduce waste and defects. This team supported over 10,000 software developers in multiple internal organizations and over 40,000 other internal customers with integrated toolsets, workflow automation, and service desk solutions. Key Achievements• Implemented architecture review center of excellence that evaluated software development tool portfolio, developed objective solution evaluation, and cross-functional, enterprise organization that identified the best solutions for software development support, reduced cost by ~$1MM and improved speed of implementation of new solutions by ~25%.• Established ITIL Service Desk approach to enable greater efficiency in incident and request facilitation (increasing from <500 incidents and requests fulfilled per month to >3,000 fulfilled per month) and reduced support staff by 25% through automation, documentation, self-service solutions (resulting in a savings of ~$500,000).

Charlotte, Nc, Us

Directed all software quality assurance (SQA) activities for the vast internal division. Conceptualized, executed and managed software development audits, metrics reporting and communication of internal software development process adherence with senior management. Spot Coaching: Mentored software development teams on best practices in SDLC and SEI CMM practices.

Charlotte, Nc, Us

Provisioned sound technology project management services for loss mitigation business objectives. Status Improvement: Contributed to obtaining CMM Level 3 status by remaining a key figure during the SEI CMM assessment.