Mark H Carlsen Email & Phone Number

Rockaway, New Jersey, United States

New York City Metropolitan Area

Greater New York City Area

A/V Project. ManagerProject managed the installation of complex audio- video teleconference systems in the Financial, Law, Education and fashion industry. Responsibilities included:• Kick off meetings and scope definition • Site inspections• Subcontract negotiation• Customer hand off acceptance training• Assisting in procurement• Change notice documentation Notable accountsKate SpadeJuicy CoutureOmnicom Media groupCA TechnologiesMorgan, Lewis and Bockius LLPNBC UniversalWework

Greater New York City Area

Project managed the installation of complex audio- video teleconference systems in the Financial, Law, Education and Government industry. Responsibilities included: • Kick off meetings and scope definition • Site inspections• Subcontract negotiation• Customer hand off acceptance training• Assisting in procurement• Change notice documentationNotable accountsCity of NY Office of Emergency Management situation room upgradeMediacom Communication Corporate Headquarters central audio, video and teleconference systemBank of America- Multiple room upgrades Avenues the World School Black box theater projectCity of NY housing Authority, Bronx criminal court

Account leadership assignments:Maintained existing client relationships and developed new business. Headed business partner program. Responsibilities included interviewing potential business partner skills, industry affiliations and reference checks. Project management of software, hardware and cable infrastructure deployments in the retail industry. Account management included site visits for kick off meetings, project start and post mortem. Assisted in sales presentations and acted as specialist in rollout operations

Fairfeild Nj

Leadership Assignments:Maintain profitability of entire Northeast operation. Maintain existing customer base and develop new business. Direct three satellite offices and define new business opportunities. Schedule work force of 25 technicians. Respond to Union issues. Negotiate service rates with local sub-contractor base.

Project Leadership Assignments:Circuit City Remodel and infrastructure upgrade ProjectRe-established National account status with "big box retailer." Program managed multi- step remodel and infrastructure upgrade for entire chain. Produced technical documentation to support field personnel, as well as conducted training on installation standards of customer. Managed multiple projects: including new construction, software /hardware deployments, and store relocations.

Project Leadership Assignments:Bed Bath and Beyond Store Support Project Developed a $500,000+ national account from an emergency service call in under a year. Learned the different topologies in the store and provided an action plan for the standardization of all stores. Implemented the first phase of standardizations and as a result of success, 2001 contract was awarded to MasTec without bid. Implemented current service plan, moves, additions and changes of all voice and data, and nationwide rollout of information systems hardware and software and cable infrastructure. Bed Bath & Beyond New Store Implementation Project Managed the installation of voice and data backbone of newly constructed stores. Authored technical manual for the implementation of POS, voice and background music and energy management installations. Coordinate trades onsite to conform to schedules set by customer. Safeway Rewire Oversaw the installation of voice and data cabling in supermarkets. Produced technical documents to aid in the installation of a new cable infrastructure while maintaining the integrity of the existing system. Coordinated all manpower, trades, and procurement. Responsible for maintaining a 30% GP on overall project.CAIS Internet Over-VoiceSurveyed hotel and apartments complexes for the installation of high speed internet access over existing cable infrastructures. Managed daily installations, scheduling, procurement, vendor relations and troubleshooting.

Managed the day-to-day operation and coordination of trades and technical support of new store operations. Handled voice and data vendors. Created and integrated new store implementation process. Key member in the Y2K team, producing valuable test data resulting in problem free transition to the year 2000. Developed and implemented the company standards for upgrading to the IBM 4693 POS system. Daily interaction with proprietary software company, providing written procedures for the integration of new retail software. Responsible for coordination of Moves, Additions and Changes, inventory, and technical support.

Serviced metropolitan district of eighty retail drug chain stores. Maintained, repaired and warranted all IT equipment. Managed installation of new stores as well as coordinated moves, additions and Changes. Provided second level help desk support during acquisition of Revco Drugs, Promoted to Logistics group from store Manager in 1995. Recognized for outstanding Customer Service.

Ba, Radio And Television

Activities and Societies: 90.3 fm WRPR

Bachelor Of Arts, Communications; Telecommunication Infrastructure

Diploma, Communication, General