Mark Carlson Email and Phone Number
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I am a senior engineering leader with over 25 years of experience working in startups, scaleups, and large companies. I enjoy building high-performing teams that have fun while delivering results. I excel at building partnerships between technical and non-technical groups. I am a seasoned and skilled people leader, having managed teams from 5 to 115 members. I have led all aspects of SaaS product development and operations, including product management, design, program management, development, QA, technical operations, InfoSec, data governance, regulatory compliance, and technical support. I am passionate about data engineering, cloud computing, machine learning, and application performance and cost optimization. I have extensive experience with Agile methodologies and love using feedback loops and measurement for continuous product and process improvement.AREAS OF EXPERTISE INCLUDE: Team LeadershipSaaSTech StrategyRemote Team Management (global)Software EngineeringWeb DevelopmentREST APIsService-Oriented ArchitecturePartner IntegrationsSSOAgile MethodologiesSolutions ArchitectureData EngineeringData WarehousingData PipelinesData LakesETLTest AutomationDevOpsScalable ArchitectureCloud ComputingBudgeting and Budget ManagementVendor ManagementData ComplianceIn my most recent position as Head of Engineering at MoxiWorks, I oversaw the following products and technologies:MOXIWORKS PRODUCTS:Websites (multi-tenant websites product hosting over 200K websites)CRMData Ingestion and TransformationPresentation BuilderLead NurturingEmail MarketingIntranetUser Profile ManagementSingle Sign-OnAPI (Developer Platform)Pub/SubCommission AccountingRecruiting PlatformData Ingestion and Transformation PlatformMOXIWORKS TECH:AWSRuby on RailsHotwire/TurboPHPAngularVue.jsReactPythonWordPressRedisMemcachedElasticsearchPostgreSQLMySQLMariaDBAmazon SNSAmazon SQSAmazon SESAmazon S3MailgunSendgridTwilioResqueSidekiqDockerKubernetesPulumiCypressZabbixNewRelicDataDogRspecGoogle MapsRESTful APIsService-Oriented ArchitectureGitHubBuildKiteJenkinsChefETL (Real Estate MLS data)AzureJiraSIDE PROJECTS AND LEARNINGPythonMachine LearningMLOpsdbtApache AirflowDagsterFlaskFastAPIApache FlinkApache SparkApache KafkaReactNext.jshtmxDjango
Pike13
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Vp, Technology SolutionsPike13 Dec 2023 - PresentSeattle, Wa, UsPike13 is a leader in mobile client management. We offer an all-in-one software solution for scheduling, attendance, billing, payroll, reporting & more.
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Executive Advisor/ConsultantMoxiworks Jan 2023 - Jun 2023Seattle, Washington, UsAdvised CEO and Executive Team on technical architecture and AI/ML strategy. -
Chief Technology OfficerMoxiworks Jan 2019 - Dec 2022Seattle, Washington, UsAs Head of Engineering, I was a member of the executive leadership team and was responsible for product design, development, and delivery. I was also responsible for technical operations, information security, data science, data regulatory compliance, and IT.• Oversaw technical architecture and delivery for a broad product platform.• Managed technical team relationships with key customers.• Revamped data pipelines to support hundreds of data providers via improved concurrency, configurability, and automated data validation.• Oversaw operation of a hybrid infrastructure across AWS, Azure, and colocation data centers. • Moved the stack to modern containerization and IaC technologies (Kubernetes and Pulumi).• Shifted the Engineering department to a remote workforce, leveraging talent and cost efficiencies across the US as well as Canada, Australia, Indonesia, India, and the Philippines.• Implemented improved systems telemetry, monitoring, and alerting. • Led implementation of internal controls and processes resulting in a successful SOC2 audit.• Served as technical executive through a fund-raising process which culminated in acquisition by PE firm (Vector Capital).• After PE acquisition, led technical due diligence on M&A activities, including successful acquisition and integration of three tech companies.
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Vp Of EngineeringMoxiworks Apr 2012 - Dec 2018Seattle, Washington, Us• Evolved SaaS product suite with launch of new integrated products.• Launched a partner platform with an external-facing API and SSO capabilities allowing the business to extend its product offering via partnerships with complementary tech companies. • Introduced test automation framework and associated workflows.• Implemented many systems integrations including Okta, Twilio, Amazon Payments, Braintree, Mailgun, Sendgrid, Twilio, Zillow, Google, Microsoft, Inrix, Zendesk, and DocuSign.
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Director Of EngineeringMoxiworks Feb 2011 - Mar 2012Seattle, Washington, Us• Created and staffed new development and test teams for startup phase.• Introduced and implemented Agile tools and processes. • Built a multi-tenant SaaS product using a loosely coupled Service-Oriented Architecture with all elements dynamically branded and configured to client specifications. • Led development and launch of two iOS apps.• Implemented data pipelines supporting dozens of data providers.• Created a Tier III support team that drastically reduced support burden on engineers.
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Director Of Software EngineeringClearwire Jan 2007 - Feb 2011Bellevue, Wa, Us• Led teams of developers, designers, analysts, and testers responsible for e-commerce and customer self-service web portals. • Managed intake and prioritization of new project requests. • Established 100% on-time delivery track record for website releases. • Implemented site analytics solution for detailed tracking of visitor behavior, conversion rates, and key shopping flow abandonment points. -
Software Development Manager, Marketing SystemsT-Mobile Feb 2002 - Jan 2007Bellevue, Wa, Us• Built a consolidated customer data mart that brought together from disparate systems all profile and purchase data for any given customer.• Built an event tracking data warehouse with ingestion of all customer online and purchase activities, which was then used for analytics, segmentation, and targeted campaigns.• Launched a batch campaign management system used for customer communications and upsell/cross-sell campaigns.• Implemented a real-time digital marketing campaign engine used for dynamic marketing campaigns on T-Mobile websites.• Conceived, built, and launched an award-winning (internal award) customer lifetime value system used in T-Mobile stores to give point-of-sale representatives insight into forecasted value of each customer, as well as guidance on which promotions and discounts to offer. -
Director Of Data EngineeringMeals.Com Aug 2000 - Jul 2001Meals.com was a spin-out venture of Coinstar focused on leveraging in-store retail presence to deliver personalized offers (coupons, etc.) to consumers based on shopping behavior and CPG promotions.• Built and operated retail purchase data ingestion processes.• Managed systems responsible for data mining, forecasting, and personalization.• Created a detailed plan for modernizing the technology for massive scale (never implemented because Coinstar shut down the venture).
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Web Analytics ManagerHomegrocer.Com May 2000 - Aug 2000Homegrocer.com was a pioneer in online grocery shopping and delivery.• Led the development and operation of web site analysis and reporting systems. • Developed back-end processes to deliver timely and relevant website metrics to senior management, storefront design, and marketing groups. [Company ceased operations.]
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Database Marketing ManagerAt&T Apr 1995 - May 2000Dallas, Tx, Us• Owned execution and tracking of direct marketing programs.• Managed relationships with third-party direct marketing and data processing vendors. • Performed analysis on customer behavior and results of marketing campaigns.• Built a customer duplication detection process for identifying sales rep commission fraud. (Reps earned commission on new sales but not on upgrades, so they would sometimes cancel an account and create a new account for the same customer in order to get a commission.)• Created a Marketing data mart for customer segmentation and campaign management.• Key member of a cross-functional team that designed and built a new Enterprise Data Warehouse.• Created a direct mail vehicle containing personalized content based on customer data points and business rules.
Mark Carlson Skills
Mark Carlson Education Details
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Uw Foster School Of BusinessTechnology Management -
Uc Santa BarbaraEnglish
Frequently Asked Questions about Mark Carlson
What company does Mark Carlson work for?
Mark Carlson works for Pike13
What is Mark Carlson's role at the current company?
Mark Carlson's current role is Engineering Leader | MBA | AWS Certified | Data Engineering | Software Engineering | Startup and Scaleup Expertise | OKR Enthusiast.
What is Mark Carlson's email address?
Mark Carlson's email address is mc****@****hoo.com
What is Mark Carlson's direct phone number?
Mark Carlson's direct phone number is +120667*****
What schools did Mark Carlson attend?
Mark Carlson attended Uw Foster School Of Business, Uc Santa Barbara.
What skills is Mark Carlson known for?
Mark Carlson has skills like Agile Methodologies, Software Development, Crm, Web Development, Data Warehousing, E Commerce, Analytics, Team Leadership, Enterprise Software, Scrum, Vendor Management, Test Automation.
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